{"id":133922,"date":"2023-09-25T08:40:20","date_gmt":"2023-09-25T08:40:20","guid":{"rendered":"https:\/\/www.phorest.com\/?p=133922"},"modified":"2023-09-25T14:46:23","modified_gmt":"2023-09-25T14:46:23","slug":"phorestgo-2-0-your-feedback-in-action","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/ae\/blog\/phorestgo-2-0-your-feedback-in-action\/","title":{"rendered":"PhorestGo 2.0 – Your Feedback Put Into Action"},"content":{"rendered":"\n

In June this year, we launched PhorestGo 2.0 as part of the Phorest Summer Collection<\/a>. The project to rebuild the beloved PhorestGo app began 18 months prior to that, and so it was a long-awaited release for everyone who worked on building it.<\/p>\n\n\n\n


One of the most asked questions that we received regarding PhorestGo 2.0 was; Why build a new app? What\u2019s wrong with the old app? <\/p>\n\n\n\n

The Move to PhorestGo 2.0 – A New Engine to Power More Innovation <\/h2>\n\n\n\n
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Before the launch of PhorestGo 2.0, we had over 60,000 users using the original PhorestGo app. And while it was beloved, it wasn\u2019t perfect. The technology that it was built on was old, which made adding updates, building new features, or fixing any bugs incredibly difficult. As the app grew in popularity over the years, we could increasingly see the need to provide more and more features. How could we future-proof PhorestGo for our users? Doing so on the old app would have been near impossible. And so the decision was made to build PhorestGo 2.0; a new app, built using the latest technology, that can grow with our users and our industry. <\/p>\n\n\n\n

Fast-forward to June 2023, when we launched PhorestGo 2.0 into the world. We knew we were a few features shy of having everything that the old app had, so we kept the old app running and launched the new app alongside it, to give you the opportunity to get your hands on all the improvements, while still having the old app on your device should you need to revert to it. This also gave us the opportunity to get early feedback on PhorestGo 2.0, directly from you. <\/p>\n\n\n\n

And since launch, we have caught up. In fact, the Phorest Development team doubled their efforts to deliver functionality to users. Not only did we have a list of the existing features that we had to deliver, but we also received a huge amount of new feedback from users of PhorestGo 2.0 after the launch. We immediately started to move on this feedback, designing and developing improvements based on your first reactions.  <\/p>\n\n\n\n

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Here are some of our top learnings: <\/strong><\/p>\n\n\n\n

1. Knowledge<\/h3>\n\n\n\n

One thing that never surprises the Phorest team is how well users of PhorestGo know the app. You know every corner, every button, and every screen. Anything that we missed or overlooked, you told us about. We had multiple direct feedback channels from users of PhorestGo 2.0 which proved invaluable as we continued to tweak, build and release the app.
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2. Dependency on a mobile solution<\/h3>\n\n\n\n

More salons than we realised depend entirely on PhorestGo as the sole front-of-house solution, instead of a desktop app. You check clients in, check clients out, and do all rebookings from an iPad. If we were missing some functionality from PhorestGo 2.0, it meant you didn\u2019t have a backup desktop app. We needed to provide the same functionality that you depended on in the old app in order for you to run your business successfully on PhorestGo 2.0.<\/p>\n\n\n\n

3. Familiarity<\/h3>\n\n\n\n

This surprised us a little more than we expected. While many users were excited for our latest PhorestGo 2.0 updates, many of you told us that you don\u2019t like change. You liked the old app, you were used to it. Which we understand. Change is difficult.\u00a0 To overcome this challenge, we made many of the features and the design experience similar to the old app, with the aim of making the transition easier.\u00a0\u00a0
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PhorestGo 2.0 Improvements<\/h2>\n\n\n\n
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PhorestGo 2.0 now has almost all of the same features as the old PhorestGo app.\u00a0In a few more weeks, we can confidently say that PhorestGo 2.0 will do everything that the old PhorestGo app did (and more). Here\u2019s what\u2019s been added since PhorestGo 2.0\u2019s launch date in June 2023;<\/p>\n\n\n\n