{"id":134435,"date":"2023-09-20T08:33:43","date_gmt":"2023-09-20T08:33:43","guid":{"rendered":"https:\/\/www.phorest.com\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/"},"modified":"2023-09-20T09:48:17","modified_gmt":"2023-09-20T09:48:17","slug":"how-to-find-and-handle-your-bad-salon-ratings","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/","title":{"rendered":"How to Manage Your Salon\u2019s Online Reputation &#038; Reviews"},"content":{"rendered":"\n<p>According to research carried out here at Phorest in 2022, 67% of people now research online before choosing a salon to visit, so it\u2019s clear that having a good online reputation is vital. When it comes to curating an online image for your business, two things are important; the number of reviews you receive and the quality of the reviews you receive.<br><\/p>\n\n\n\n<p>By professionally managing both of these elements, you can take control of how people treat, react to, and rate your business online. In this blog, we\u2019ll discuss how you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Supercharge your salon ratings<\/li><li>Encourage clients to leave online reviews&nbsp;<\/li><li>Understand how to deal with negative comments.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Can I Get More Reviews For My Salon?<\/strong><\/h2>\n\n\n\n<p>Something that comes up repeatedly as we talk to salon, spa, and clinic owners about their online reputation is the question; \u201cHow can I get more online reviews?\u201d While everyone understands the importance of online reviews, it can be difficult to encourage clients to leave them. To boost the number of reviews you\u2019re receiving, we recommend:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Automating the process<\/li><li>Offering an incentive<\/li><li>Responding to and publishing reviews promptly<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Phorest\u2019s Online Reputation Tool Does All of This For You<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/09\/20091912\/5-Star-Online-Reviews.png\" alt=\"\" class=\"wp-image-116064\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/09\/20091912\/5-Star-Online-Reviews.png 1000w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/09\/20091912\/5-Star-Online-Reviews-300x300.png 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/09\/20091912\/5-Star-Online-Reviews-150x150.png 150w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/09\/20091912\/5-Star-Online-Reviews-768x768.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>One of the easiest ways to achieve all three of the above points is by implementing a system that does it all for you, such as <a href=\"https:\/\/www.phorest.com\/features\/salon-reputation-management\/\">Phorest\u2019s Online Reputation Manager<\/a>. Integrated with the Phorest system, this handy tool allows you to:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Send automated review request emails or SMS messages as soon as clients leave the salon<\/li><li>Collect and reply to all reviews in one place, within the Phorest system<\/li><li>Publish reviews online, to Google, Facebook, and Yelp, with the click of a button<\/li><\/ul>\n\n\n\n<p>By automating the review-request process and centralising all reviews in one place before publishing them, you can save time and effort while constantly working to enhance your online reputation.&nbsp;<\/p>\n\n\n\n<p>On using this feature, Natalie from Beautifully Gorgeous Salon notes; <em>\u201cWe get lots of reviews, and they will be honest. If we have not met expectations, we get to know about it quickly, and we can take quick and effective action\u2026 it supports us not to lose them [the client] as a guest.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Makes a Client Want to Leave a Positive Review?<\/strong><\/h2>\n\n\n\n<p>While some clients will leave a review simply because they enjoyed their time at the salon, others will have to be convinced. Offering an incentive to these clients can help encourage them to leave you a good review. Examples of incentives for leaving a review include:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Rewarding <a href=\"https:\/\/www.phorest.com\/features\/salon-loyalty-program-software\/\">bonus Treatcard points<\/a>&nbsp;<\/li><li>Free samples on their next visit<\/li><li>A complimentary, add-on treatment on their next visit<\/li><li>Entry into a giveaway competition<\/li><\/ul>\n\n\n\n<p>If you do decide to offer an incentive to clients who leave an online review, you can advertise this via your automated Online Reputation review messages, in-salon advertising, or social media ads.&nbsp;<\/p>\n\n\n\n<p>Be careful not to stipulate that it must be a positive review &#8211; the rules on some online review sites, and even in some countries, put a ban on incentivising positive reviews. If you offer an incentive it must be for a review of any kind. However, with Phorest you can keep your negative reviews as internal feedback, and only prompt the 4 and 5 star reviews to post on sites like Google and Facebook, protecting your reputation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Targeting Clients Online To Garner More Reviews<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"665\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management.jpg\" alt=\"\" class=\"wp-image-133992\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management.jpg 1000w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management-300x200.jpg 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management-768x511.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Another effective way to gather online reviews is to make it as easy as possible for your clients to leave them. One way of doing this is by targeting clients with social media ads. With people now spending <a href=\"https:\/\/www.statista.com\/statistics\/433871\/daily-social-media-usage-worldwide\/\">over two hours a day on social media,<\/a> setting up ads that offer them encouragement (like the incentives above) to leave a review, and directing them straight to your reviews platform, is a quick, easy, and effective way of boosting your business\u2019s reputation and visibility.<\/p>\n\n\n\n<p>Clients are more likely to leave a review if the option is put in front of them, and doing so is quick and easy. If you want accuracy in campaigns like this, targeting is vital. <a href=\"https:\/\/www.phorest.com\/features\/ads-manager\/\">Phorest Ads Manager <\/a>is the only ad management platform that allows you to target your <em>existing client base<\/em> across Facebook and Instagram and request reviews, eradicating the threat of non-clients leaving reviews just to receive the incentive attached.<\/p>\n\n\n\n<p>If you want to create, publish, and track social media ads to hyper-targeted audiences, Phorest Ads Manager is the best thing for it. And what\u2019s even better is that it\u2019s available to use right from your Phorest system.<\/p>\n\n\n\n<p>| <strong>Related: <\/strong><a href=\"https:\/\/www.phorest.com\/case-study\/zazou-case-study\/\">Hear how Phorest Ads Manager has revolutionised how Zazou Salon &amp; Academy advertise their salon<\/a><\/p>\n\n\n\n<p>| <strong>Learn How <\/strong>to <a href=\"https:\/\/support.phorest.com\/hc\/en-us\/articles\/9574359575570-How-do-I-connect-Phorest-to-Facebook-and-Instagram-Ads-#:~:text=Latest%20Version%20of%20Phorest%20Required&amp;text=To%20get%20started%2C%20go%20to,Facebook%20setup%20in%20your%20browser.\">set up Phorest Ads Manager<\/a> on your Phorest system<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Handling Negative Reviews<\/strong><\/h2>\n\n\n\n<p>When making an effort to collect more online reviews, there is always the worry that clients will leave negative ones. While this can be upsetting, responding professionally, listening to the client\u2019s grievances, and seeing things from their point of view can help you respond appropriately and reduce the negative impact a review like this could have.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Here\u2019s How We Recommend Replying to Negative Client Reviews:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Respond promptly<\/li><li>Be polite<\/li><li>Share the negative comment with your team to highlight the situation and help build a customer-centric mindset within your salon.<\/li><li>If possible, contact your customer privately after responding online<\/li><li>If required, take action (in-salon or online) to rectify the grievances aired in the negative review<\/li><li>If the review is defamatory or untrue, you can request that it be removed from the site or platform it\u2019s posted on<\/li><\/ul>\n\n\n\n<p>While Social Media and Google reviews submitted on these platforms are live almost immediately, using a review management system like Phorest\u2019s Online Reputation Manager allows you to see negative reviews before they go live online, helping you to rectify the situation in private and giving you the option of not publishing the review at all if you would rather the conversation be kept between you and your client alone.<\/p>\n\n\n\n<p>\u201cReceiving a bad review always stings, but it&#8217;s a valuable opportunity to enhance your customer experience and pinpoint areas where your business can do better. It\u2019s better to have a disgruntled but engaged client who is open to discussing things with you, rather than one who simply leaves and never tells you why.\u201d -Shauna O\u2019Halloran, Head of Education, Training &amp; Support at Phorest<\/p>\n\n\n\n<p>Susan Roche, Owner of Newcastle Hair &amp; Beauty Clinic has first-hand experience with the power of negative reviews. She said; \u201cI was worried about negative reviews, but it has actually been a real area of growth for us. The first thing I do with a 3 star is I get on the phone, and usually, it&#8217;s something tiny to fix, and you turn that client who, maybe had been a little bit dissatisfied, to being a client who was wowed, and she&#8217;s straight back in.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Building an Online Reputation to Be Proud Of<\/strong><\/h2>\n\n\n\n<p>Trying to build a repertoire of five-star reviews across the Internet can seem overwhelming at first, but when you know what you\u2019re doing and have a good system in place, the rewards are huge. Take Sisu, for example, a medi-aesthetics clinic that generated a massive 660 new five-star reviews using Phorest; &#8216;s online reputation. You can hear their story <a href=\"https:\/\/www.phorest.com\/case-study\/sisu-clinics-online-reputation\/\">here.<\/a><\/p>\n\n\n\n<p>Get ready to embrace the good salon ratings and handle the less pleasant ones in an informed and professional manner to preserve an amazing brand image that clients want to engage with.&nbsp;<\/p>\n\n\n\n<p>Interested in learning more about how to boost your salon\u2019s online reputation overall? Why not download your free copy of The Salon Owner\u2019s Guidebook to social media today?<\/p>\n\n\n<div class=\"align wp-block-resourceblock\">\n    <div class=\"bg-center bg-no-repeat bg-cover py-24 bg-alt-resource\" >\n    <div class=\"bg-center bg-no-repeat bg-cover py-24\" style=\"background-image: url(https:\/\/d2dfxqxblmblx4.cloudfront.net\/images\/patterns\/leaves\/bg-leaf-aqua.svg)\">\n            <article class=\"post-134435 post type-post status-publish format-standard has-post-thumbnail hentry category-reputation-reviews category-sales-marketing tag-advice-au tag-beauty-industry-au tag-customer-service-au tag-hair-and-beauty-2-au tag-handle-au tag-manage-au tag-phorest-blog-au tag-salon-reviews-au tag-salon-tips-au tag-testimonials-au\">\n        \n          \n                    <section id=\"content-form\" class=\"mb-0  \" data-inviewport=\"crawl-in\">\n            \n              <div class=\"container flex flex-wrap justify-between main-content-container\">\n                <div class=\"lg:w-1\/2\">\n                   \n                                      <h3 class=\"uppercase text-sm font-bold text-white \">eBooks<\/h3>  \n                    \n                                      <h2 class=\"section-title pl-0 leading-tight text-left font-medium ml-0 text-4xl mb-0 text-white hide-success\">Social Media Guidebook for Salons and Spas<\/h2>\n                                    \n                                      <div class=\"font-gilroy text-white text-2xl hide-success\">Learn from top salons turning curious followers into loyal clients, with real examples and actionable tips to make big wins today!<\/div>\n                                    <div class=\"block mt-12 flex\">\n                    <a href=\"https:\/\/www.phorest.com\/resources\/social-media-guidebook-salons-spas\/\" class=\"md:flex-none px-16 button bg-green-dark px-8 text-white hover:bg-green-lighter lg:w-auto lg:mr-5 rounded-none lg:rounded text-center text-2xl green-box-shadow hover:shadow-none\"\n                    >\n                    <style>.green-box-shadow {box-shadow: 0px -7px 2px #80d080; transition: 0.5s;} \n                    .green-box-shadow:hover {box-shadow: 0px 7px 0px 0px #1a615d;} \n                    <\/style>\n                                                                          Download the eBook\n                                                                          <\/a>\n                  <\/div>\n                  \n                  \n                <\/div>\n                <img decoding=\"async\" class=\"form-image w-full max-w-md mx-auto lg:max-w-full h-full lg:w-1\/2 object-cover pt-12 md:pt-0 ml-0 md:ml-auto\" style=\"min-height:500px\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/06\/28092934\/Social-Media-Guidebook-min.jpg\" \/>\n              <\/div>\n            \n                \n              \n                \n              \n            \n          <\/section>\n       \n      <\/article>\n      \n            <\/div>\n    <\/div>\n  \n  <div>\n    <div class=\"acf-innerblocks-container\"><\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Handling testimonials correctly is crucial if you wish to attract new clients to your salon. To reiterate what we had said in a previous article of ours, salon ratings can be an amazing asset to you business. However, let\u2019s go back to basics. Where do you look for these reviews to begin with? What differentiates the different platforms on which clients can leave a kind -or perhaps unfortunately sometimes less nice, &#8211; word?<\/p>\n","protected":false},"author":40017,"featured_media":134445,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12650,5511],"tags":[5919,5726,5568,5946,12648,12649,5634,12647,7113,12646],"class_list":["post-134435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reputation-reviews","category-sales-marketing","tag-advice-au","tag-beauty-industry-au","tag-customer-service-au","tag-hair-and-beauty-2-au","tag-handle-au","tag-manage-au","tag-phorest-blog-au","tag-salon-reviews-au","tag-salon-tips-au","tag-testimonials-au"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Manage Your Salon\u2019s Online Reputation &amp; Reviews | Phorest<\/title>\n<meta name=\"description\" content=\"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Manage Your Salon\u2019s Online Reputation &amp; Reviews | Phorest\" \/>\n<meta property=\"og:description\" content=\"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\" \/>\n<meta property=\"og:site_name\" content=\"Phorest\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phorestsalonsoftware\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-20T08:33:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-20T09:48:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242-150x150.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2121\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Avril Kealy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242-150x150.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@thephorestword\" \/>\n<meta name=\"twitter:site\" content=\"@thephorestword\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Avril Kealy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\"},\"author\":{\"name\":\"Avril Kealy\",\"@id\":\"https:\/\/www.phorest.com\/au\/#\/schema\/person\/0a640dd3362cf626154c8167d85708ba\"},\"headline\":\"How to Manage Your Salon\u2019s Online Reputation &#038; Reviews\",\"datePublished\":\"2023-09-20T08:33:43+00:00\",\"dateModified\":\"2023-09-20T09:48:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\"},\"wordCount\":1294,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.phorest.com\/au\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg\",\"keywords\":[\"advice\",\"beauty industry\",\"customer service\",\"hair and beauty\",\"handle\",\"manage\",\"phorest blog\",\"salon reviews\",\"salon tips\",\"testimonials\"],\"articleSection\":[\"Reputation &amp; Reviews\",\"Sales &amp; Marketing\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\",\"url\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\",\"name\":\"How to Manage Your Salon\u2019s Online Reputation & Reviews | Phorest\",\"isPartOf\":{\"@id\":\"https:\/\/www.phorest.com\/au\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg\",\"datePublished\":\"2023-09-20T08:33:43+00:00\",\"dateModified\":\"2023-09-20T09:48:17+00:00\",\"description\":\"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage\",\"url\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg\",\"contentUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg\",\"width\":2121,\"height\":1414,\"caption\":\"Customer review satisfaction feedback survey concept, rating service experience on online application.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.phorest.com\/au\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Manage Your Salon\u2019s Online Reputation &#038; Reviews\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.phorest.com\/au\/#website\",\"url\":\"https:\/\/www.phorest.com\/au\/\",\"name\":\"Phorest\",\"description\":\"Salon Software for Hair, Beauty, Barber &amp; Spa Businesses\",\"publisher\":{\"@id\":\"https:\/\/www.phorest.com\/au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.phorest.com\/au\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.phorest.com\/au\/#organization\",\"name\":\"Phorest Salon Software\",\"url\":\"https:\/\/www.phorest.com\/au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.phorest.com\/au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2019\/10\/24141402\/phorest-acorn-logo1.png\",\"contentUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2019\/10\/24141402\/phorest-acorn-logo1.png\",\"width\":201,\"height\":202,\"caption\":\"Phorest Salon Software\"},\"image\":{\"@id\":\"https:\/\/www.phorest.com\/au\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/phorestsalonsoftware\",\"https:\/\/x.com\/thephorestword\",\"https:\/\/instagram.com\/phorest_salon_software\",\"https:\/\/www.linkedin.com\/company\/phorest?trk=company_name\",\"https:\/\/www.pinterest.com\/phorestss\/\",\"https:\/\/plus.google.com\/u\/0\/b\/101418954139594616916\/101418954139594616916\/posts\/p\/pub\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.phorest.com\/au\/#\/schema\/person\/0a640dd3362cf626154c8167d85708ba\",\"name\":\"Avril Kealy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.phorest.com\/au\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2024\/08\/01153633\/449321183_473767245380370_3169229670894644689_n-150x150.jpg\",\"contentUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2024\/08\/01153633\/449321183_473767245380370_3169229670894644689_n-150x150.jpg\",\"caption\":\"Avril Kealy\"},\"description\":\"Avril Kealy is an in-house writer and Content Strategist at Phorest Salon Software. She is the author of various Phorest blogs, articles and ebooks, and is particularly interested in salon and spa marketing, industry trends, and insights into revenue growth. With a focus on first-hand research, Avril is happiest when interviewing clients to bring you real-life stories of success from the salon floor. Her writing has previously been featured in Creative Head, PBL Magazine, Professional Beauty &amp; HJ Ireland, Colour World, and Scratch Magazine, amongst other publications. Having worked in the salon industry for 4+ years, she is passionate about the unique creativity, diversity, and community of the industry, and aims to create accessible content that champions this.\",\"url\":\"https:\/\/www.phorest.com\/au\/blog\/author\/avril-kealy\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Manage Your Salon\u2019s Online Reputation & Reviews | Phorest","description":"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/","og_locale":"en_US","og_type":"article","og_title":"How to Manage Your Salon\u2019s Online Reputation & Reviews | Phorest","og_description":"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!","og_url":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/","og_site_name":"Phorest","article_publisher":"https:\/\/www.facebook.com\/phorestsalonsoftware","article_published_time":"2023-09-20T08:33:43+00:00","article_modified_time":"2023-09-20T09:48:17+00:00","og_image":[{"width":2121,"height":1414,"url":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242-150x150.jpg","type":"image\/jpeg"}],"author":"Avril Kealy","twitter_card":"summary_large_image","twitter_image":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242-150x150.jpg","twitter_creator":"@thephorestword","twitter_site":"@thephorestword","twitter_misc":{"Written by":"Avril Kealy","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#article","isPartOf":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/"},"author":{"name":"Avril Kealy","@id":"https:\/\/www.phorest.com\/au\/#\/schema\/person\/0a640dd3362cf626154c8167d85708ba"},"headline":"How to Manage Your Salon\u2019s Online Reputation &#038; Reviews","datePublished":"2023-09-20T08:33:43+00:00","dateModified":"2023-09-20T09:48:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/"},"wordCount":1294,"commentCount":0,"publisher":{"@id":"https:\/\/www.phorest.com\/au\/#organization"},"image":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage"},"thumbnailUrl":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg","keywords":["advice","beauty industry","customer service","hair and beauty","handle","manage","phorest blog","salon reviews","salon tips","testimonials"],"articleSection":["Reputation &amp; Reviews","Sales &amp; Marketing"],"inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/","url":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/","name":"How to Manage Your Salon\u2019s Online Reputation & Reviews | Phorest","isPartOf":{"@id":"https:\/\/www.phorest.com\/au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage"},"image":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage"},"thumbnailUrl":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg","datePublished":"2023-09-20T08:33:43+00:00","dateModified":"2023-09-20T09:48:17+00:00","description":"Where do you look for salon ratings to begin with? See where you can find them and handle negative feedback in the utmost professional manner!","breadcrumb":{"@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#primaryimage","url":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg","contentUrl":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/20094634\/GettyImages-1386241242.jpg","width":2121,"height":1414,"caption":"Customer review satisfaction feedback survey concept, rating service experience on online application."},{"@type":"BreadcrumbList","@id":"https:\/\/www.phorest.com\/au\/blog\/how-to-find-and-handle-your-bad-salon-ratings\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.phorest.com\/au\/"},{"@type":"ListItem","position":2,"name":"How to Manage Your Salon\u2019s Online Reputation &#038; Reviews"}]},{"@type":"WebSite","@id":"https:\/\/www.phorest.com\/au\/#website","url":"https:\/\/www.phorest.com\/au\/","name":"Phorest","description":"Salon Software for Hair, Beauty, Barber &amp; Spa Businesses","publisher":{"@id":"https:\/\/www.phorest.com\/au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.phorest.com\/au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.phorest.com\/au\/#organization","name":"Phorest Salon Software","url":"https:\/\/www.phorest.com\/au\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.phorest.com\/au\/#\/schema\/logo\/image\/","url":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2019\/10\/24141402\/phorest-acorn-logo1.png","contentUrl":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2019\/10\/24141402\/phorest-acorn-logo1.png","width":201,"height":202,"caption":"Phorest Salon Software"},"image":{"@id":"https:\/\/www.phorest.com\/au\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/phorestsalonsoftware","https:\/\/x.com\/thephorestword","https:\/\/instagram.com\/phorest_salon_software","https:\/\/www.linkedin.com\/company\/phorest?trk=company_name","https:\/\/www.pinterest.com\/phorestss\/","https:\/\/plus.google.com\/u\/0\/b\/101418954139594616916\/101418954139594616916\/posts\/p\/pub"]},{"@type":"Person","@id":"https:\/\/www.phorest.com\/au\/#\/schema\/person\/0a640dd3362cf626154c8167d85708ba","name":"Avril Kealy","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.phorest.com\/au\/#\/schema\/person\/image\/","url":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2024\/08\/01153633\/449321183_473767245380370_3169229670894644689_n-150x150.jpg","contentUrl":"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2024\/08\/01153633\/449321183_473767245380370_3169229670894644689_n-150x150.jpg","caption":"Avril Kealy"},"description":"Avril Kealy is an in-house writer and Content Strategist at Phorest Salon Software. She is the author of various Phorest blogs, articles and ebooks, and is particularly interested in salon and spa marketing, industry trends, and insights into revenue growth. With a focus on first-hand research, Avril is happiest when interviewing clients to bring you real-life stories of success from the salon floor. Her writing has previously been featured in Creative Head, PBL Magazine, Professional Beauty &amp; HJ Ireland, Colour World, and Scratch Magazine, amongst other publications. Having worked in the salon industry for 4+ years, she is passionate about the unique creativity, diversity, and community of the industry, and aims to create accessible content that champions this.","url":"https:\/\/www.phorest.com\/au\/blog\/author\/avril-kealy\/"}]}},"_links":{"self":[{"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/posts\/134435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/users\/40017"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/comments?post=134435"}],"version-history":[{"count":1,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/posts\/134435\/revisions"}],"predecessor-version":[{"id":134439,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/posts\/134435\/revisions\/134439"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/media\/134445"}],"wp:attachment":[{"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/media?parent=134435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/categories?post=134435"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.phorest.com\/au\/wp-json\/wp\/v2\/tags?post=134435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}