{"id":151754,"date":"2025-03-09T09:01:00","date_gmt":"2025-03-09T09:01:00","guid":{"rendered":"https:\/\/www.phorest.com\/?p=151754"},"modified":"2025-04-08T19:20:54","modified_gmt":"2025-04-08T19:20:54","slug":"daniel-mason-jones-mental-health-training","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/au\/blog\/daniel-mason-jones-mental-health-training\/","title":{"rendered":"Building Healthy Salon Teams: Training &#038; Mental Health for a Thriving Culture"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Building Healthy Salon Teams: Training &amp; Mental Health for a Thriving Culture\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/1DydsW8I47n5vUUIAflnMR?si=08be1250c4154565&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\">\n<p class=\"pl-10\"><strong>When Daniel Mason-Jones stepped onto the stage at the Salon Owners Summit, he opened his keynote with unexpected vulnerability, saying; \u201cI\u2019ll be completely transparent. I\u2019m so nervous. Do you ever get nervous?\u201d<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>A simple question, but a powerful one. Because if there\u2019s one thing salon, spa, and clinic owners know all too well, it\u2019s the pressure to always be <em>on<\/em>. To be the one lifting others up, making clients feel great, keeping the team motivated, and running a business \u2013 all the while managing your own struggles behind the scenes.<\/p>\n\n\n\n<p>With a mix of humour, personal stories, and unfiltered truth, Daniel set the tone for a conversation that the industry desperately needs to have \u2013 one that goes beyond hair, beauty, and business, and into the heart of what it means to be a leader in today\u2019s world.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Mental Health Crisis in the Salon, Spa, and Clinic Industry<\/h2>\n\n\n\n<p>Daniel didn\u2019t waste time sugarcoating the reality of leadership. He acknowledged what many salon owners and professionals feel, but rarely say out loud: mental health struggles in the professional hair and beauty industry is an issue we don\u2019t talk about enough.<\/p>\n\n\n\n<p>\u201cWe walk into the salon: \u2018Hello! Good morning!\u2019 And then your 9am appointment tells you they\u2019re divorcing, or that someone was diagnosed with a terminal illness. And we have to wear the cape,\u201d Daniel said.<\/p>\n\n\n\n<p>It was a moment of raw honesty, and that most attendees resonated with. Because how many times have you had to push through exhaustion, stress, or anxiety just to keep up appearances? This keynote was about people, and about recognising that, as salon, spa, and clinic owners and managers, your mental health matters just as much as your clients\u2019 and teams\u2019.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Generational Differences: Bridging the Gap with Gen Z<\/h2>\n\n\n\n<p>&nbsp;Leading a team is about understanding people. In today\u2019s workplace, that means bridging the generational divide, particularly with Gen Z. Daniel invited the Gen Z audience members to stand up, and asked them a simple question: \u201cWhat\u2019s one word you often hear about your generation?\u201d<\/p>\n\n\n\n<p>The responses were immediate \u2013 and exactly what you\u2019d expect:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u201cSnowflake.\u201d<\/li><li>\u201cLazy.\u201d<\/li><li>\u201cNo work ethic.\u201d<\/li><\/ul>\n\n\n\n<p>Daniel didn\u2019t just brush past these labels \u2013 he challenged them. Because the reality is that this generation has faced unique challenges that have shaped their worldview.&nbsp;<\/p>\n\n\n\n<p>\u201cThink about it,\u201d Daniel said. \u201cWhen they were born, we had 9\/11. Then, just as they were becoming aware of the world, the economy collapsed. By the time they graduated, they were attending college on Zoom. And now, they\u2019re entering the workforce in a time when buying a home feels like a distant dream.\u201d<\/p>\n\n\n\n<p>Instead of blaming Gen Z for wanting better work-life balance, for seeking purpose, or for being cautious about financial stability, Daniel encouraged the room to understand where they\u2019re coming from.<\/p>\n\n\n\n<p>His advice? Meet them where they are. \u201cWhen we bring them into our salons, we must meet them where they are, and understand their experiences.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A Heartbreaking Wake-Up Call<\/h2>\n\n\n\n<p>Some stories stay with you forever. For Daniel, his client\u2019s story became the wake-up call that changed everything.<\/p>\n\n\n\n<p>She was a bright, beautiful, vibrant young woman \u2013 the kind of client who lit up the salon when she walked in. Daniel had done her hair for years, watched her grow, styled her for photoshoots. But something wasn\u2019t right. \u201cHer hair wasn\u2019t growing,\u201d Daniel said. \u201cShe was getting thinner. But I didn\u2019t connect the dots.\u201d<\/p>\n\n\n\n<p>Then, one day, she was gone. While on a family trip to Disney World, she collapsed from a seizure. Later, Daniel learned the devastating truth \u2013 she had been battling an eating disorder in silence.<\/p>\n\n\n\n<p>When her family brought her home, Daniel asked for the honour of doing her hair and makeup one last time. \u201cI spent six hours putting her extensions in. I did her makeup. I did her lashes. Little did I know, she did not even have fingernails or toenails. She was so sick. She had been hiding this from everyone.\u201d<\/p>\n\n\n\n<p>It was a gut-wrenching realization. Could he have done something? Could a conversation have made a difference?<\/p>\n\n\n\n<p>That moment became his sign; a sign that mental health in the salon, spa, and clinic industry couldn\u2019t be ignored. That stylists, therapists, aestheticians, owners, and teams needed to be trained to recognise the signs, to have the tough conversations, to create a space where people feel safe opening up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Setting Boundaries and Supporting Teams<\/h2>\n\n\n\n<p>Salon, spa, and clinic leadership can create a culture where people feel respected, valued, and motivated. But, Daniel reminded the audience, that doesn\u2019t happen without boundaries. \u201cIf we allow someone to continue their negative behaviour, we are telling every other team member that it\u2019s okay to act that way,\u201d he said.<\/p>\n\n\n\n<p>With his signature mix of humour and radical honesty, Daniel walked the audience through real-life leadership challenges, and how to face them constructively:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The team member who\u2019s always late.<\/li><li>The stylist who brings negativity into the salon.<\/li><li>The client who drains your energy and disrespects your staff.<\/li><\/ul>\n\n\n\n<p>Through role-playing exercises, Daniel helped audience members navigate these tough conversations with clarity, confidence, and kindness. His approach? Meet the issue head-on, but from a place of care.<\/p>\n\n\n\n<p>For staff issues, he emphasised the importance of checking in first, before jumping to conclusions: \u201cHey, is there any reason you\u2019ve been late? This isn\u2019t like you. Is everything okay?\u201d<\/p>\n\n\n\n<p>For toxic employees, he made it clear that negativity can\u2019t be ignored \u2013 because it spreads. Instead of avoiding the conversation, leaders need to set expectations: \u201cI see so much potential in you, but I\u2019ve noticed you\u2019ve been struggling. I want to be vulnerable with you \u2013 I haven\u2019t been as strong of a leader as I could be, but I want to do better for you and for this team.\u201d<\/p>\n\n\n\n<p>And when it comes to difficult clients, Daniel didn\u2019t hold back: \u201cI protect my peace and joy at all costs. I need to have this conversation for me, and I hope you can respect that.\u201d<\/p>\n\n\n\n<p>Because at the end of the day, leadership isn\u2019t just about serving others \u2013 it\u2019s about knowing your worth and setting boundaries to protect your energy, your team, and your business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Leading with Empathy, Strength, and Purpose<\/h2>\n\n\n\n<p>As Daniel Mason-Jones closed his keynote, he left the audience with a powerful reminder: \u201cHave you ever been made to feel unloved, unworthy, or that you don\u2019t belong?\u201d he asked. \u201cIf so, why would you make someone else feel that way?\u201d<\/p>\n\n\n\n<p>Because leadership isn\u2019t just about policies, schedules, and KPIs \u2013 it\u2019s about people. It\u2019s about building a culture where your team feels supported, where mental health is prioritised, and where boundaries are set with both kindness and confidence.<\/p>\n\n\n\n<p>It\u2019s about knowing when to push, when to listen, and when to stand firm in your own worth. And most importantly, it\u2019s about leading with love. \u201cYou did not sign up for leadership by being careless,\u201d Daniel said. \u201cYou care deeply. Keep doing great things. We\u2019re all in this together.\u201d<\/p>\n\n\n\n<p>As you step back into your business, take this with you: Your leadership has the power to change lives. Not just through great haircuts, glowing skin, or flawless nails, but through the environment that you create \u2013 the safety, encouragement, and belief that everyone in your space belongs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Feeling the Salon Owners Summit FOMO?<\/h2>\n\n\n\n<p>Want to make sure you\u2019re in the room to hear insightful talks like this next year? Get your tickets for the next <a href=\"https:\/\/www.salonownersummit.com\/\">Salon Owners Summit<\/a>!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Keep Learning from the Experts<\/h3>\n\n\n\n<p>Read more of the <a href=\"https:\/\/www.phorest.com\/blog\/salon-owners-summit-2025-recap\/\">2025 Salon Owners Summit Recaps<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Daniel Mason-Jones stepped onto the stage at the Salon Owners Summit, he opened his keynote with unexpected vulnerability, saying; \u201cI\u2019ll be completely transparent. I\u2019m so nervous. Do you ever get nervous?\u201d A simple question, but a powerful one. Because if there\u2019s one thing salon, spa, and clinic owners know all too well, it\u2019s the &hellip; <a href=\"https:\/\/www.phorest.com\/au\/blog\/daniel-mason-jones-mental-health-training\/\">Continued<\/a><\/p>\n","protected":false},"author":40096,"featured_media":151746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12534,13480,13483,5465,80,693,5440,5466],"tags":[694,5445,13763,13771],"class_list":{"0":"post-151754","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-leadership-au","8":"category-leadership-management-2-2","9":"category-leadership-management-2-au","10":"category-management","11":"category-news-events","12":"category-salon-owners-summit-news-events","14":"category-staff-management","15":"tag-salon-owners-summit","16":"tag-salon-owners-summit-au","17":"tag-salon-owners-summit-2025","18":"tag-salon-owners-summit-2025-au"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building Healthy Salon Teams: Training &amp; 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