{"id":25242,"date":"2023-11-01T12:53:08","date_gmt":"2023-11-01T12:53:08","guid":{"rendered":"https:\/\/phorest-ob-staging.com\/blog\/salon-no-shows\/"},"modified":"2025-02-18T17:26:00","modified_gmt":"2025-02-18T17:26:00","slug":"salon-no-shows","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/au\/blog\/salon-no-shows\/","title":{"rendered":"5 Concrete Ways to &#8216;End It&#8217; With Salon No-Shows"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: 5 Concrete Ways to \u2018End It\u2019 With Salon No-Shows\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/48npmrnLRC4uvjnIVvig5g?si=4e530f4bdd3048fc&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\">\n<p class=\"pl-10\"><strong>Sometimes, SMS or email booking reminders just aren\u2019t enough to get a client to show up. And while it might be unattainable to eliminate no-shows completely, there are ways to reduce their frequency and ensure that the majority only occur when there\u2019s a real emergency.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some of our top tips on how to help you and your team reduce no-shows and create a culture in your salon where clients show up when they\u2019re supposed to.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Dive Deep into the Reasons Why Clients No-Show<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Does it seem like some days or times see more no-shows in your salon? Do you notice certain clients consistently failing to honour their appointments? Are there particular team members who experience no-shows more often? Understanding the root causes behind no-shows empowers you to make more informed decisions on how to reduce them.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Using Phorest\u2019s <\/span><a href=\"https:\/\/www.phorest.com\/features\/salon-accounting-software\/\"><span style=\"font-weight: 400;\">reporting suite <\/span><\/a><span style=\"font-weight: 400;\">and<\/span><a href=\"https:\/\/www.phorest.com\/features\/salon-crm-software\/\"><span style=\"font-weight: 400;\"> client management features,<\/span><\/a><span style=\"font-weight: 400;\"> you can keep a watchful eye on clients who may not be as dependable as others by recording these insights directly on their client profiles. Similarly, <\/span><a href=\"https:\/\/support.phorest.com\/hc\/en-us\/articles\/360018116440-Phorest-Settings-Overview#h_01EX2E4HC051HSRFNP3MHT9W6H\"><span style=\"font-weight: 400;\">setting up notification<\/span><\/a><span style=\"font-weight: 400;\">s on your system that flag clients who have a history of recurring no-shows before they book can help you address this head-on and ban clients from booking online if need be.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-1024x609.jpg\" alt=\"\" class=\"wp-image-103107\" width=\"539\" height=\"320\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-1024x609.jpg 1024w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-300x178.jpg 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-768x457.jpg 768w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-1536x913.jpg 1536w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/26121415\/REPORTS-2048x1217.jpg 2048w\" sizes=\"auto, (max-width: 539px) 100vw, 539px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">When you begin to notice patterns or similarities related to recurring no-shows, you can better tackle this challenge and create a more reliable appointment schedule for your salon, your loyal clients, and your team.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Harness The Power of Appointment Reminders&nbsp;<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Did you realize that a significant 62% of no-shows happen simply because clients forget about their scheduled appointments? With this in mind, it&#8217;s time to use technology to work in your favour. Send out swift and convenient email and\/or SMS reminders at a set time before clients\u2019 appointments, ensuring they don\u2019t forget that they\u2019ve booked in with you.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By automating this task using Phorest, you can ensure your clients are being reminded to attend their appointments without you having to put any time or effort into sending these comms. These simple reminders help ensure that your clients remember their appointments, resulting in a more efficient and profitable salon operation, while also giving you grounds to enforce stricter no-show fees should they still choose not to show up.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">| <\/span><b>Related: <\/b><span style=\"font-weight: 400;\">Learn more about crafting effective SMS appointment reminders in our <\/span><a href=\"https:\/\/www.phorest.com\/resources\/salon-sms-marketing-gameplan-ebook\/\"><span style=\"font-weight: 400;\">Salon Owner\u2019s Guidebook to SMS Marketing<\/span><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Create a Concrete No-Show Policy to Share With Your Team &amp; Clients<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">We all recognise that life can throw a surprise curveball, leading to occasional no-shows due to genuine emergencies. However, when there&#8217;s no solid reason behind no-shows, it can leave a sour taste in your mouth; not only is your revenue taking a hit, but it\u2019s a clear demonstration that your client does not value your time.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To retaliate against no-shows, creating a strict policy can help. Whether you begin charging a percentage of the treatment price when a client doesn\u2019t show up or perhaps implement a three-strike rule, your policy is entirely up to you and should be created to suit your unique business requirements.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management.jpg\" alt=\"\" class=\"wp-image-133992\" width=\"558\" height=\"371\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management.jpg 1000w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management-300x200.jpg 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2023\/09\/13154913\/team-management-768x511.jpg 768w\" sizes=\"auto, (max-width: 558px) 100vw, 558px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Your no-show policy doesn&#8217;t need to be a convoluted document filled with legal jargon; it should be straightforward and shared transparently with your clients. This can be done in your appointment confirmation messages, included in the T&amp;Cs of your online booking platform, or shared online via your social media channels.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Clients tend to be more accepting when they receive this kind of information professionally. Craft a script for your staff to use that conveys the message with a friendly, approachable tone while in the salon. Your clients will appreciate your transparency and understanding approach.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Consider Whether a Late Cancellation Policy is Required<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Ever walk into your salon, view your digital calendar, and realise that a number of appointments for that day have been rescheduled overnight, leaving your team with multiple gaps in their calendar (and very little time to fill them)? You\u2019re not alone.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In recent years, many salon clients have attempted to dodge no-show fees by rescheduling their appointments far into the future with very little notice, with no intention of ever actually visiting the salon. This is an emerging negative trend in the professional hair and beauty industry and has had some devastating consequences on the time and revenue of many businesses across the globe.&nbsp;In an attempt to reduce this happening, we recommend implementing a late cancellation policy. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Similar to a no-show policy, the terms and conditions of this are entirely up to your salon but could include:<\/strong><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A cut-off time for rescheduling appointments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A fee for rescheduling appointments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The ability to only reschedule appointments if the salon is called in advance<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If you\u2019d like to put a stop to clients rescheduling appointments at short notice, you can do so by <\/span><a href=\"https:\/\/support.phorest.com\/hc\/en-us\/articles\/360016262000-What-do-each-of-the-Online-Booking-settings-do-#01FW458BKZ4RDF16PVKFGMPEQG\"><span style=\"font-weight: 400;\">setting up a minimum cancellation notice period <\/span><\/a><span style=\"font-weight: 400;\">on your Phorest Online Booking settings, which stops clients from making any amendments to their booking a set amount of time before their appointment.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Online Booking Deposits are a Game Changer For Reducing No-Shows<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Did you know that no-show rates for appointments made online are 49% lower than those made over the phone or in the salon? And <\/span><a href=\"https:\/\/www.phorest.com\/blog\/guarantee-client-commitment-online-deposits-feature\/\"><span style=\"font-weight: 400;\">65% lower when clients are asked to pay a small booking deposit! <\/span><\/a><span style=\"font-weight: 400;\">Implementing online booking deposits is a simple yet effective strategy that protects your bottom line and ensures that your time and resources are respected. With<\/span><a href=\"https:\/\/www.phorest.com\/features\/online-booking\/\"><span style=\"font-weight: 400;\"> Phorest\u2019s online booking deposits<\/span><\/a><span style=\"font-weight: 400;\">, flexibility is kept front and centre.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/20102750\/No-Show-Deposits-new-brand-feature.png\" alt=\"\" class=\"wp-image-102183\" width=\"414\" height=\"414\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/20102750\/No-Show-Deposits-new-brand-feature.png 1000w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/20102750\/No-Show-Deposits-new-brand-feature-300x300.png 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/20102750\/No-Show-Deposits-new-brand-feature-150x150.png 150w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2022\/01\/20102750\/No-Show-Deposits-new-brand-feature-768x768.png 768w\" sizes=\"auto, (max-width: 414px) 100vw, 414px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/support.phorest.com\/hc\/en-us\/articles\/360019133159-How-do-I-set-up-Custom-Online-Deposits-with-PhorestPay\"><span style=\"font-weight: 400;\">Deposits can be tailored to fit your salon&#8217;s unique needs<\/span><\/a><span style=\"font-weight: 400;\">, accommodating various service types, clients, and pricing structures. For example, you have the option to charge a higher deposit for new clients or those who have not shown up in the past, while loyal clients can pay a smaller deposit. Similarly, when clients book online and provide their card details, you gain the power to charge the full price or a nominal fee in case of a no-show, which serves as a deterrent for the client and a financial guarantee for your business.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Implementing a deposit system in your salon also boosts the overall efficiency of your salon. Clients are proven to be more likely to show up when they&#8217;ve made a financial commitment, leading to a more streamlined schedule and increased client satisfaction. It&#8217;s a win-win that not only secures your business but also fosters a respectful and professional atmosphere.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Building a No-Show Policy That Works<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">To establish an effective no-show policy, it\u2019s important to start tracking the root causes of your no-shows before defining your policy and communicating it clearly with your team and clients. Balancing policy enforcement with flexibility is key, as certain situations call for understanding while others call for stricter action.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Ready to streamline your no-show process? Partner with a software like Phorest, whose goal is to help salon owners like you make more money and attract more clients. <\/span><\/p>\n\n\n<div class=\"align wp-block-bannercta\">\n\n\n<div class=\"relative lg:mb-10 overflow-hidden bg-green-dark\" >\n  <div class=\"container py-16 px-12 lg:py-24 flex items-center  justify-center  flex-wrap relative z-10\">\n   <div class=\"w-full mr-0 mb-6 md:mr-12 md:mb-0  md:w-2\/3 \" >\n   <h2 class=\"text-white mb-2 text-3xl text-center md:text-left lg:text-4xl\" style=\"color:white;\"><p>Why not schedule your demo with a member of the Phorest team today?<\/p>\n<\/h2>\n  \n  <\/div>\n                      <a href=\"https:\/\/www.phorest.com\/au\/custom-demo\/?request_type=Demo%20request\" style=\"color:white; text-decoration:none;\" class=\"rounded btn-demo-cta button bg-red text-white hover:bg-red-light md:px-8 rounded-none mb-4 sm:mb-0\" data-ol-has-click-handler=\"\">\n                  Book my slot! \n              <\/a>\n            <\/div>\n<\/div>\n\n\n<div>\n  <div class=\"acf-innerblocks-container\"><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Many times, because of the impression a client could be lost, salon no-shows are unfortunately just accepted as a reality when adopting this mentality is actually the worst way to go about the problem. You work hard on your salon and you cannot afford to ignore behaviour that costs you money, having a negative impact on your bank balance at the end of the day. While it is crazy to think it\u2019s possible to completely eliminate salon no-shows, here are 5 concrete ways to drastically reduce their frequency.<\/p>\n","protected":false},"author":40017,"featured_media":134819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5602],"tags":[5603,5604,5605,5572,5606],"class_list":["post-25242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-loyalty-sales-marketing","tag-loyalty-au","tag-masterclass-au","tag-online-bookings-2-au","tag-salon-no-shows-au","tag-webinar-au"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Concrete Ways to &#039;End It&#039; With Salon No-Shows | Phorest<\/title>\n<meta name=\"description\" content=\"Don&#039;t devalue your work by not providing any consequences for appointment no-shows and cancellations. 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