{"id":155383,"date":"2025-05-04T11:45:00","date_gmt":"2025-05-04T11:45:00","guid":{"rendered":"https:\/\/www.phorest.com\/?post_type=updates&#038;p=155383"},"modified":"2025-04-30T14:32:39","modified_gmt":"2025-04-30T14:32:39","slug":"introducing-2-way-chat","status":"publish","type":"updates","link":"https:\/\/www.phorest.com\/au\/updates\/introducing-2-way-chat\/","title":{"rendered":"Introducing 2-Way Chat: Seamless Client Communication, All in One Place"},"content":{"rendered":"\n<p>Staying connected with your clients just got even easier. We\u2019re excited to introduce 2-Way Chat, a powerful new feature that lets you send and receive SMS messages directly within the PhorestGo app. No more jumping between platforms or missing important replies\u2014everything is now centralised, intuitive, and efficient.<\/p>\n\n\n<p><script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/8p1bjlgywm.js\" async=\"\" type=\"module\"><\/script><\/p>\n<style>wistia-player[media-id='8p1bjlgywm']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/8p1bjlgywm\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style>\n<p> <wistia-player media-id=\"8p1bjlgywm\" seo=\"false\" aspect=\"1.7777777777777777\"><\/wistia-player><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why You\u2019ll Love 2-Way Chat<\/h2>\n\n\n\n<p>\ud83d\udcf1 <strong>Keep Conversations Flowing: <\/strong>Clients can now reply to your SMS messages, and all conversations are stored within Phorest, ensuring you never lose track of an important chat. Whether it\u2019s a quick follow-up, a last-minute reschedule, or a simple \u201cthank you,\u201d you can now stay in touch effortlessly.<\/p>\n\n\n\n<p>\ud83d\udce5 <strong>A Centralised Inbox for Streamlined Communication: <\/strong>Managing client conversations has never been easier. With all your messages in one place, you can quickly check responses, send reminders, and keep your team aligned\u2014without the hassle of switching apps or searching through scattered messages.<\/p>\n\n\n\n<p>\ud83d\udcac <strong>Strengthen Client Relationships &amp; Boost Retention: <\/strong>Timely responses lead to happier clients, reduced no-shows, and stronger relationships. With 2-Way Chat, you can provide a more personal and responsive client experience, keeping your salon or spa top-of-mind.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/04\/30132212\/Updates-Post-2-Way-Chat-1024x512.png\" alt=\"\" class=\"wp-image-155384\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/04\/30132212\/Updates-Post-2-Way-Chat-1024x512.png 1024w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/04\/30132212\/Updates-Post-2-Way-Chat-300x150.png 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/04\/30132212\/Updates-Post-2-Way-Chat-768x384.png 768w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/04\/30132212\/Updates-Post-2-Way-Chat.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to Get Started<\/h2>\n\n\n\n<p>2-Way Chat is available as a monthly add-on for just AU $15 + GST applies.<\/p>\n\n\n\n<p>Interested in finding out more? Check out our help article <a href=\"https:\/\/support.phorest.com\/hc\/en-us\/sections\/360004885119-Phorest-Chat\">here<\/a>.<\/p>\n\n\n\n<p>The Phorest Team<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Staying connected with your clients just got even easier. We\u2019re excited to introduce 2-Way Chat, a powerful new feature that lets you send and receive SMS messages directly within the PhorestGo app. No more jumping between platforms or missing important replies\u2014everything is now centralised, intuitive, and efficient. Why You\u2019ll Love 2-Way Chat \ud83d\udcf1 Keep Conversations &hellip; <a href=\"https:\/\/www.phorest.com\/au\/updates\/introducing-2-way-chat\/\">Continued<\/a><\/p>\n","protected":false},"author":40076,"featured_media":155395,"template":"","updates-categories":[11242],"class_list":["post-155383","updates","type-updates","status-publish","has-post-thumbnail","hentry","updates-categories-new-feature-au"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing 2-Way Chat | Seamless Communication | Phorest<\/title>\n<meta name=\"description\" content=\"We\u2019re excited to introduce 2-Way Chat, a powerful new feature that lets you send and receive SMS messages directly within the PhorestGo app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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