For insurance purposes, I am supposed to hold my clients’ data for 7 years – even if they haven’t visited the salon in 6 years. It is very much not needed but required. What are your thoughts on this?


If you need to hold data for insurance or tax reasons, that means you have a legal obligation to collect and store this data, which is one of the legal bases to process data under GDPR. In fact, your legal obligation in these cases prevails over your clients’ right to be forgotten.

In Phorest Salon Software, you can set up the data retention period to 7 years, and then the system will automatically remove all personal data from clients who haven’t been in your salon during that period of time.