{"id":159061,"date":"2025-09-12T09:24:19","date_gmt":"2025-09-12T09:24:19","guid":{"rendered":"https:\/\/www.phorest.com\/blog\/motivating-teams-leading-with-passion-vulnerability-and-vision\/"},"modified":"2025-09-12T09:24:19","modified_gmt":"2025-09-12T09:24:19","slug":"motivating-teams-leading-with-passion-vulnerability-and-vision","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/ca\/blog\/motivating-teams-leading-with-passion-vulnerability-and-vision\/","title":{"rendered":"Motivating Teams: Leading with Passion, Vulnerability, and Vision"},"content":{"rendered":"\n

As a salon and spa owner, I know that great results start with a motivated and inspired team. In today\u2019s world, keeping a team engaged is more challenging than ever, but I\u2019ve learned that when we cultivate a culture of fun, transparency, vulnerability, and open communication, anything is possible. At Soleil Salon & Spa<\/a>, we\u2019ve endured four years of back-to-back challenges. Yet, through creativity and strategic use of technology\u2014particularly Phorest Salon Software\u2014we have built a team that thrives on growth, even in the most difficult of circumstances.<\/p>\n\n\n\n

The Power of Transparency and Trust<\/strong><\/h2>\n\n\n\n

When the pandemic hit in 2020, our industry was shaken to its core. I reopened my salon with just eight staff members after the pandemic, down from 22. After two years of rebuilding my salon, a devastating flood in February 2023 damaged 80% of Soleil\u2014the walls, floors, office, and equipment were destroyed. Just three months earlier, my home had flooded, too. It was exhausting.\u00a0<\/p>\n\n\n\n

Instead of hiding these challenges, I chose transparency. Speaking from the heart, I acknowledge that we needed help. I motivated my team by being transparent about our situation, speaking from the heart, and acknowledging that I needed their help.<\/p>\n\n\n\n

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They trusted me, and with their help, we created policies, challenges, rewards, and goals which\u00a0encouraged growth, success, and teamwork even in the darkest of times. Despite our financial challenges, I made sure to reward their wins. Now, my team takes pride in Soleil, knowing where we were and where we are now.<\/p>\n\n\n\n

Setting Up My Team for Success<\/h2>\n\n\n\n

By utilizing Phorest Insights Dashboard<\/strong><\/a> in Reports for the owner to stay on track and Staff Goals<\/strong><\/a> for the team, we break down yearly goals into 13-week sprints, <\/strong>where goals at the end of the 13 weeks are broken down week-by-week into smaller, more manageable tasks.<\/p>\n\n\n\n

This repetition, combined with coaching and encouragement, helps our team stay connected to their goals while also delivering an exceptional guest experience. And now, with the evolution of the <\/em>Unicorn Challenge<\/em><\/strong>, which I\u2019ll explain later, tracking these goals has become more engaging and rewarding than ever.<\/p>\n\n\n\n

How Do I Motivate My Team?<\/strong><\/h2>\n\n\n\n

First and foremost, I see my team as my first guests<\/strong>\u2014their experience at Soleil matters just as much as our clients\u2019 experience does. Creating this positive experience means:<\/p>\n\n\n\n