Vaikka suurin osa meistä selaa sosiaalista mediaa päivittäin, sen voiman hyödyntäminen kampaamo- tai spa liiketoiminnassa voi olla pelottava haaste. Tiesitkö, että massiiviset 93% pienyritysten omistajista ilmoittavat kamppailevansa sosiaalisen median markkinoinnin kanssa? Salongin tai span omistajana sosiaalisen median voiman omaksuminen voi auttaa sinua houkuttelemaan uusia asiakkaita, luomaan yhteyksiä yleisöösi, kasvattamaan brändiäsi ja täyttämään tyhjät ajat ajanvarauskirjassasi. … Continued
Spa-yrityksenä vaikutat positiivisesti asiakkaidesi terveyteen ja hyvinvointiin joka ikinen päivä; se on erikoisuutesi. Laajentuuko hyvinvoinnin eteen töiden tekeminen planeetallemme? Olemme tällä hetkellä keskellä vakavaa ilmastokriisiä. Meret nousevat, lämpötilat nousevat, ja 80 prosenttia luonnonkatastrofeista johtuu ilmaston lämpenemisestä. Jos päästöt eivät putoa noin puoleen vuoteen 2030 mennessä, tiedemiehet ennustavat ilmastonmuutoksen vaikutusten muuttuvan peruuttamattomiksi. Liikkeen omistajana sinulla on … Continued
Huippuluokan teknologiaa, jossa välittäminen on sisäänrakennettuna
Phorest yhdistää alan johtavan, luotettavan teknologian ihmislähtöiseen tukeen. Autamme laadukkaita kampaamoita, kauneushoitoloita ja klinikoita kasvamaan ohjelmistolla, joka on rakennettu yhdessä alan ammattilaisten kanssa juuri heidän tarpeisiinsa.
Miksi alan johtavat yritykset luottavat Phorestiin joka päivä
Erinomaista palvelua, mitattuna minuuteissa
Hyvän asiakastuen pitäisi tuntua vaivattomalta. Vuonna 2026 lanseeratun Live Chatin ansiosta ansiosta Phorestin tiimi pystyy vastaamaan nopeammin, ratkaisemaan ongelmat tehokkaammin ja varmistamaan, että asiakkaamme saavat aidosti välittävää palvelua
Kutsumme tätä nimellä Serbhis Go Hiontach – erinomaista palvelua. Se on irlantilaista vieraanvaraisuutta käytännössä: nopeita vastauksia, selkeitä ratkaisuja ja ihmisiä, jotka ovat valmiina auttamaan. Tukitiimimme suhtautuu liiketoimintaasi sen ansaitsemalla tavalla koska meille sillä on merkitystä.
Ensimmäinen vastausaika
Kun tiimisi tarvitsee apua, lähes kahden tunnin odottelun ei pitäisi olla normaalia. Phorestin Live Chatissa saat yhteyden tukitiimiimme keskimäärin 21 minuutissa, joten saat tarvitsemasi avun nopeasti ja pääset jatkamaan töitäsi ilman turhaa odottelua.
Alan vertailuarvo:1 tunti 56 minuuttia
Phorestin keskiarvo: 21 minuuttia Live Chatissa 🎉
Ratkaisuaika
Nopea vastaus on tärkeä, mutta vielä tärkeämpää on saada asia ratkaistua. Phorestin tukitiimi ratkaisee tukipyynnöt keskimäärin tunnissa, kun teknisen ohjelmistotuen ratkaisuaika on alalla tyypillisesti 3–6 tuntia.
Alan vertailuarvo:3-6 tuntia
Phorestin keskiarvo: 1 tunti 🎉
Serbhis Go Hiontach
Asiakkaamme eivät ainoastaan saa apua vaan he ovat myös erittäin tyytyväisiä saamaansa palveluun. Phorestin asiakastuen keskimääräinen asiakastyytyväisyys (CSAT) on 96,91 %, ja huhtikuussa 2026 se nousi jopa 98 prosenttiin. Luvut kertovat siitä, kuinka suurella huolella ja aidolla välittämisellä kohtaamme asiakkaamme jokaisessa keskustelussa.
Alan vertailuarvo: 82%
Phorestin keskiarvo: 96.91% 🎉
Helppo käyttöönotto
Uuden ohjelmiston käyttöönoton pitäisi tuntua selkeältä ja sujuvalta, ei kuormittavalta. Phorestin käyttöönottokokemus on saanut 85 pisteen Global Customer Effort Score (CES) -tuloksen, joka kertoo siitä, kuinka helpoksi asiakkaamme kokevat järjestelmän käyttöönoton, siirtymisen Phorestiin ja käytön aloittamisen luottavaisin mielin.
Alan vertailuarvo: +45 to +55 CES
Phorestin keskiarvo: 85 Global CES score 🎉
Järjestelmän käyttöaste 99,999 %
Kun järjestelmä ei toimi, pahimmillaan koko työpäivä pysähtyy. Ajanvaraukset, maksut, kassatoiminnot – kaikki.
Vuonna 2025 Phorestin järjestelmä oli käytettävissä 99,999 % ajasta, mikä on paras tulos koko 22-vuotisen historiamme aikana. Monet salonkiohjelmistot lupaavat 99,9 %:n käyttöasteen. Ero saattaa kuulostaa pieneltä, mutta 99,9 % tarkoittaa, että käyttökatkoja voi kertyä vuodessa yli 8 tuntia. Phorestin 99,999 %:n käyttöasteella vastaava aika on alle 5 minuuttia.
Sama luotettavuus näkyy myös järjestelmäpäivityksissä. Yli 12 000yritystä siirtyi Phorest 10 -versioon ilman yhtäkään merkittävää käyttökatkoa. Vastaavien järjestelmäuudistusten yhteydessä kilpailijat ovat menettäneet jopa 5 000–7 000 asiakasta.
NPS 64 – suoraan Phorestia päivittäin käyttäviltä yrittäjiltä
NPS eli Net Promoter Score mittaa sitä, kuinka todennäköisesti asiakkaat suosittelisivat yritystä muille. Ohjelmistoalalla +30–+40 on jo vahva tulos, ja yli +50 on harvinaista.
Phorestin maailmanlaajuinen NPS oli tammikuussa 2025 keskimäärin 47, nousi vuoden aikana 57:ään ja saavutti loppuvuodesta huippulukeman 64
Tammikuussa 2026 järjestettyyn 10. vuosittaiseen Phorest Summitiin osallistui 650 hius- ja kauneusalan yrittäjää. Tapahtuman lava-ajasta 40 % käytettiin asiakkaidemme ja tuotekehitystiimimme väliseen suoraan keskusteluun. Asiakkaidemme toiveet ja tarpeet eivät jää vain puheeksi, vaan ne vaikuttavat konkreettisesti siihen, mitä kehitämme seuraavaksi.
Kehitämme Phorestia yhdessä alan yrittäjien kanssa – emme vain heitä varten
Asiakkaiden odotukset muuttuvat ja automaatio kehittyy jatkuvasti. Phorest pysyy kehityksen kärjessä säännöllisillä tuotejulkaisuilla, uusilla tekoälytyökaluilla ja jatkuvilla investoinneilla järjestelmän taustalla olevaan teknologiaan. Hius- ja kauneusalan yrittäjät ovat mukana päättämässä, mitä kehitämme seuraavaksi.
Kehitetty pitämään sinut askeleen edellä
24 merkittävää uutta ominaisuutta ja yli 15 asiakkaiden toiveisiin perustuvaa parannusta viimeisen 12 kuukauden aikana. Phorest kehittyy jatkuvasti yhdessä sitä päivittäin käyttävien kampaamoiden, kauneushoitoloiden ja klinikoiden kanssa. Asiakkaidemme tarpeet ja toiveet ohjaavat sitä, mihin suuntaan kehitämme järjestelmää seuraavaksi.
Kehitämme järjestelmää jatkuvasti
Tuotetiimimme tekee taustalla jatkuvaa kehitystyötä ja julkaisee yli 1 000 järjestelmäpäivitystä ja parannusta joka kuukausi. Näin liiketoimintasi voi kehittyä eteenpäin ilman suurten ja toimintaa häiritsevien päivitysten aiheuttamia katkoksia.
Kuuntelemme ennen kuin kehitämme
Product Advisory Councilissa on mukana jo 39 kampaamoa, kauneushoitolaa ja klinikkaa, ja määrä kasvaa jatkuvasti. Parhaat tuoteideat syntyvät niiltä, jotka tuntevat alan arjen parhaiten. Keskustelemme säännöllisesti asiakkaidemme kanssa ja rakennamme tuotekehityksen suuntaa heidän todellisten tarpeidensa pohjalta. Näin varmistamme, että kehittämämme ominaisuudet ratkaisevat oikeita, alan yritysten arjessa vastaan tulevia haasteita.
We ship improvements continuously
Over 1,000 product updates every month .
Continuous improvements, designed to keep teams ahead without disruptive upgrades.
We build with clients, not just for them
39 clients on the Product Advisory Council… and counting
Our Product Advisory Council and Slack research communities give clients a direct seat at the development table.
We reinvest what comes next
Long-term investment in AI, automation, infrastructure, and market-leading innovation
“Phorest on ensimmäinen käyttämäni järjestelmä, joka kehittyy aktiivisesti vastaamaan toimialamme todellisiin tarpeisiin.”
–Tiffani Mitchell, EVRI Aesthetics
Siinäpä ero. Phorest kehittyy jatkuvasti taustalla, joten yrityksesi voi jatkaa eteenpäin tosielämässä.
Auta parhaita osaajiasi pysymään, kehittymään ja menestymään
Phorest auttaa kampaamoita, kauneushoitoloita ja klinikoita tukemaan tiiminsä suoriutumista, taloudellista hyvinvointia ja pitkäaikaista sitoutumista työkaluilla, jotka on suunniteltu liiketoiminnan tärkeimmille ihmisille – tiimillesi.
Henkilöstön vaihtuvuus on yksi hius- ja kauneusalan kalleimmista haasteista. Kun osaava kampaaja, kosmetologi tai muu ammattilainen lähtee, yritys voi menettää asiakkaiden luottamusta, liikevaihtoa ja koulutukseen käytettyä aikaa. Samalla muutos vaikuttaa koko tiimin arkeen ja työpäivien sujuvuuteen..
Phorest auttaa kääntämään tämän haasteen mahdollisuudeksi.
79 % henkilöstöstä pysyy yrityksessä, kun käytössä on tiimin tavoitteet-työkalu. Ilman työkalua vastaava luku on 46 %.
220 % enemmän tuotemyyntiä tiimin tavoitteet-työkalun ansiosta verrattuna alan muihin yrityksiin.
63 miljoonaa euroa tippejä on maksettu suoraan PhorestGo-sovelluksen kautta – vähemmän hallinnollista työtä ja enemmän läpinäkyvyyttä.
Businesses using Staff Goals see a 79% staff retention rate, compared with 46% retention among non-users
Staff Goals users see a 220% increase in retail sales compared to industry peers.
Phorest has distributed €63m in tips directly through the PhorestGo app, with less admin and more transparency.
Tunnemme alan arjen myös ajanvarauskalenterin toiselta puolelta
Suuri osa Phorestia kehittävistä ja asiakkaitamme tukevista ihmisistä on työskennellyt itse hius-, kauneus- ja hyvinvointialalla. He tietävät, miltä täyteen varattu päivä näyttää, ja mitä hidas järjestelmä voi tarkoittaa kiireisenä lauantaina. Phorestin pääkonttori sijaitsee Dublinissa, ja olemme B Corp -sertifioitu yritys.
Palkkaamme ihmisiä, jotka tuntevat alan
Phorest rekrytoi aktiivisesti osaajia hius-, kauneus- ja hyvinvointialalta. Näin pysymme lähellä asiakkaidemme todellista arkea ja ymmärrämme heidän tarpeitaan myös käytännössä.
Rakennamme palvelua, emme vain ohjelmistoa
Serbhis Go Hiontach – erinomaisen palvelun filosofia on tärkeässä roolissa myös rekrytoinnissamme. Näin pidämme huolta siitä, että Phorestin kulttuurin ytimessä säilyvät empatia, välittäminen ja erinomainen palvelu.
Asetamme itsellemme korkeat standardit
Phorestin maailmanlaajuinen B Corp -sertifiointi osoittaa sitoutumisemme ympäristövastuuseen, hallitukseen, läpinäkyvyyteen ja henkilöstömme hyvinvointiin. Kyseessä on standardi, jonka saavuttaa alle 1 % maailman teknologia- ja SaaS-yrityksistä.
We hire people who understand the work
Phorest actively recruits talent from the hair, beauty, and wellness industries, keeping the team close to the real-world needs of clients.
We build around service, not just software
Candidate assessments heavily weigh the Serbhis Go Hiontach philosophy, helping protect a culture rooted in empathy, care, and excellent service.
Nykyisessä taloustilanteessa menestyvän kampaamon, hoitolan tai klinikan pyörittäminen voi olla haastavaa. Elinkustannusten jatkuva nousu, poliittinen epävakaus ja henkilöstöongelmat aiheuttavat monille yrityksille taloudellista painetta. On vaikea ymmärtää, miten hinnoitella palvelut siten, että ne heijastavat niiden todellista arvoa ja takaavat yritykselle reilun korvauksen ilman, että se suututtaa uskollisia asiakkaita. Heinäkuussa 2024 Phorest teki maailmanlaajuisen kyselyn, jossa hius- … Continued
1. PhorestTips Terms and Conditions – Salon Employees
1.1 PhorestTips is operated by NDEVOR SYSTEMS LIMITED (reg. no. 369210) having its registered address at 9 Anglesea Row, Dublin 7, Ireland (trading as PHOREST under registered business name no. 241895) (Phorest, we/our, us) to enable stylists, colourists, beauticians, barbers, therapists, technicians, clinicians and other hair and beauty professionals who are employees (Salon Employees, Users or you) of participating salons, barber shops, spas, medi-aesthetic clinics or other businesses (Salons) to collect gratuities or tips (Tips) directly from Salon end customers (End Customers).
1.2 PhorestTips is available to Salon Employees through the PhorestGo 2.0 mobile application (PhorestGo) in combination with the Salon’s Phorest desktop application or web application (the Platform). You must download PhorestGo and fully register a PhorestTips account (Account) to use the PhorestTips service.
1.3 These PhorestTips Terms and Conditions for Salon Employees (PhorestTips Terms) govern your use of PhorestTips where you are acting as a Salon Employee. These PhorestTips Terms should be read in conjunction with the Phorest Platform Privacy Policy and Phorest Cookie Policy.
1.4 PhorestTips Accounts (as defined below) are provided in partnership with Stripe, which is Phorest’s third-party payments services provider (Stripe). You will also have a direct contractual relationship with Stripe pursuant to Stripe’s terms and conditions (Stripe Terms).
1.5 Please read these PhorestTips Terms and the Stripe Terms carefully as your continued use of PhorestTips constitutes your acceptance of these PhorestTips Terms. If you do not agree with any aspect of these PhorestTips Terms, you may not use PhorestTips.
1.6 Phorest reserves the right to update, replace or otherwise modify these PhorestTips Terms and the PhorestTips service at any time by placing a notice on the Platform and/or notifying you. If you continue to use PhorestTips after we make such amendments, you will be deemed to accept them.
1.7 There may be times that the Phorest Tips service will be unavailable due to service interruption. Where Phorest receives notification of modifications to the Stripe Terms, Phorest will make reasonable endeavours to notify you of such modifications.
1.8 As a user of PhorestTips, you have certain rights as a consumer under applicable Irish consumer law, or other mandatory applicable law where you are located. Nothing in these PhorestTips Terms is intended to affect any such rights (including in respect of account cancellation).
2. Phorest’s obligations to PhorestTips account holders
2.1 PhorestTips account registration
(a) Where your Salon has availed of and enables its Salon Employees to use the PhorestTips service, in order to access the PhorestTips service, you must first download PhorestGo 2.0 app and set up a PhorestGo profile linked to the relevant Salon’s account.
(b) Phorest will then initiate the enrolment of a pre-registered account for each participating user in the participating Salon using data provided by the Salon in accordance with the Salon’s privacy notice (Pre-Registered Account) by passing certain account data to Stripe in accordance with the Phorest Privacy Notice.
(c) To fully activate your Pre-Registered Account, you will then be required to follow the registration process as advised by notification from Phorest (Account Setup Notification) directing you to follow Stripe’s identity verification and other onboarding processes and to accept the Stripe Terms, as indicated and required by Stripe to complete the Account registration process.
(d) Once an Account has been successfully created, Phorest will then liaise with Stripe in relation to the management and provision of access to the PhorestTips Account pursuant to these PhorestTips Terms.
(e) You hereby authorise Phorest to access and use your Account data and to share such data with the Salon and/or Stripe as may be required in connection with our provision of the PhorestTips service to you.
2.2 Collection of Tips and PhorestTips fee
(a) While enabling payment services to be carried out by Stripe, for Salon services from End Customers, Phorest will provide such End Customers with an option to include a Tip which will be paid directly to the User’s Account.
(b) The option to pay the Tip will also include an option to cover the cost of providing the PhorestTips service of five per cent (5%) of the Tip value, (PhorestTips Fee) for the Tip transaction as follows:
(i) where an End Customer opts to accept the cost of the PhorestTips Fee, one hundred percent (100%) of such Tip will be assigned to the Salon Employee; or
(ii) where an End Customer declines to accept the PhorestTips Fee, the PhorestTips Fee will be deducted from the relevant Tip and the Salon Employee will receive the net amount.
(b) Where an Account has not been successfully created in accordance with these PhorestTips Terms and the Stripe Terms by thirty (30) calendar days from the date upon which a threshold of £500/€500 has been exceeded by the Pre-Registered Account in Tips (Account Setup Deadline),any Tips which have been paid in the manner described above will be returned to End Customers on the Account Setup Deadline following a final Account setup reminder notification/without further notice to you.
2.3 Payment of Tips and disbursements
(a) Pursuant to these PhorestTips Terms, you authorise Phorest to pass instructions to Stripe on your behalf to enable Stripe to carry out the Stripe Services (as defined under the Stripe Terms) for the payment of the Tips to your PhorestTips Account.
(b) Phorest has no discretionary authority over funds which are paid by End Customers to PhorestTips Accounts.
(c) Disbursements from your PhorestTips account to your linked bank account will be processed in accordance with Stripe terms.
2.4 Phorest Access to PhorestTips Accounts and Data
(a) Phorest will provide Users access to with a Stripe statement in PhorestGo, showing payments made to and disbursements made from Accounts, including information on any PhorestTips Fees incurred in the relevant period.
(b) Phorest will have access to each Salon Employee’s Account for purposes including, but not limited to, Phorest’s provision of customer service, and related fraud management and account activity monitoring.
3. Salon Employee’s obligations
3.1 As a user of the PhorestTips service, you agree to:
(a) use PhorestTips for its intended purpose only;
(b) treat the Salon’s PhorestPay card payment terminal with due care; provide information that is accurate and complete in the Account registration process and thereafter provide any relevant information relating to the relevant PhorestTips Account to Phorest where requested;
(c) not permit any other person to access your Account or to withdraw funds from your Account; and
(d) comply with these PhorestTips Terms and all applicable laws.
3.2 The following restrictions govern your use of PhorestTips and your PhorestTips Account. You shall not:
(a) use PhorestTips or your PhorestTips Account in a manner which is fraudulent, deceptive or harmful or in breach of any applicable law, these PhorestTips Terms or the Stripe Terms;
(b) reproduce, copy or sub-license the PhorestTips service;
(c) undertake to remove any notices (including copyright and proprietary) contained within the PhorestTips service;
(d) deploy or employ PhorestTips in a manner to infringe the rights of Phorest or a third party;
(e) use PhorestTips contravening any applicable law or regulation or to violate the privacy or personal rights of any persons or in a manner that could be construed as or is defamatory, obscene, threatening or abusive; or
(f) use PhorestTips to provide products, services and/or goods relating to the provision of services and/or goods other than those provided in the salon or spa industry.
3.3 You are responsible for all activity initiated by you, your representatives, and any individual or entity using your credentials, including your PhorestTips Account login and password and any of your dashboard or similar services or functions as may be provided by Stripe under the Stripe Terms. Where Phorest incurs any losses, damages or costs based on unauthorised activity or on Account (including in relation to transactions, disputes, refunds, reversals, fines and any use of the PhorestTips services in a manner prohibited under these PhorestTips Terms or the Stripe Terms) then you agree to reimburse Phorest for any such losses, damages or costs incurred by Phorest. Phorest reserves the right to exercise all rights and remedies available where Phorest’s rights are infringed in connection with your use of the PhorestTips service.
4. Privacy
4.1 Any personal information that you provide to us or that we collect about you will be processed in accordance with the Phorest Privacy Notice – Salons & Salon Employees. This explains what personal information we collect from or about you, why and how we collect, store, use and share it, your rights in relation to it, and how to contact us and supervisory authorities if you have a query or complaint about our use of it.
4.2 Any personal information that you provide directly to third parties such as Stripe or to your employer will be processed in accordance with the Privacy Notices of those parties.
5. Tax reporting; tax invoicing
Phorest will not file any, and you assume sole responsibility and liability for filing all, tax information reports required to be filed as a result of PhorestTips services. You will indemnify Phorest from all taxes, and related interest, penalties and fees (excluding any income, franchise or similar taxes payable), if any, imposed on Phorest as a result of your failure to file any tax information in a timely manner. In the US, Stripe will issue a 1099-K form to Salon Employees in respect of gross value of payments to their PhorestTips Account each calendar year.
6. Liability
6.1 Phorest does not exclude our liability for anything which cannot be excluded under applicable law, such as death or personal injury caused by negligence or fraud or fraudulent misrepresentation.
6.2 Phorest will not be liable to you for any losses arising due to any event or circumstance beyond our reasonable control. You will be responsible for all claims, liabilities, damages, costs and expenses incurred by Phorest as a result of your breach of these PhorestTips Terms.
6.3 Except as stated in clause 6.1, and to the maximum extent permitted by law, we shall not be liable for: (a) any business losses incurred or suffered by you, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; or (b) any special, indirect or consequential loss or damage incurred or suffered by you.
6.4 Except as stated in clause 6.1 or otherwise expressly stated elsewhere, our maximum liability to you in respect of your use of our services or any matter arising under or in connection with these Terms is £500/€500unless such a limit is not legally permitted.
7. Term and Termination
7.1 You may cease using PhorestTips by:
(a) requesting the Salon to disable PhorestTips in your staff profile page on the Salon’s Phorest account . Where this occurs, Phorest will
(b) Suspend your ability to collect Tips; and
(c) Instruct Stripe to pay outstanding balances due to you within 60 days minus any amounts owed to Phorest.
7.2 If you choose to close your Stripe account, you will need to follow the steps outlined in the Stripe Terms. The balance of the account must be at zero to close the account, and you cannot re-open it once closed.
7.3 Phorest may terminate these PhorestTips Terms by notifying you (including by email):
(a) immediately if you breach these PhorestTips Terms; or
(b) for any other reason, in which case we shall endeavour to give you at least thirty (30) days’ notice.
7.4 These PhorestTips Terms commence on the date you accept these PhorestTips Terms and shall terminate when:
(a) any notice of termination is served on you by Phorest pursuant to clause 7.3; or
(b) you de-register your PhorestTips account in accordance with, and subject to, clause 7.1. Phorest will maintain access to Account information for twelve (12) months after de-registration in order to facilitate response to reasonable tax information requests from Users.
8. Representations and warranties
8.1 You agree that, subject to clause 8.2 below, you receive the PhorestTips service on an “as-is” or “as available” basis.
8.2 To the extent permitted by applicable law, and except in respect of any implied rights available by the operation of law relating to the PhorestTips service being of satisfactory quality and fit for the purposes set out in these PhorestTips Terms and as made known by you to us, Phorest explicitly discounts any representations or warranties of any kind, whether express, implied, statutory, oral or written, with regards to the PhorestTips service and any such content made available through your use of PhorestTips (including any shared third-party materials).
9. Governing law
9.1 You agree:
(a) that these PhorestTips Terms shall be governed by and construed in accordance with Irish law;
(b) the Irish courts shall possess exclusive jurisdiction to settle any dispute arising out of or in connection with these PhorestTips Terms and the performance of PhorestTips; and
(c) if a claim or dispute arises out of or relates to your use of the PhorestTips service as a consumer, both you and us agree that you may resolve your individual claim or dispute against us, and we may resolve our claim or dispute against you, in any competent court in the country of your main residence that has jurisdiction over your claim or dispute, and the laws of that country will apply without regard to conflict of law provisions.
1 PhorestPay Multi-Merchant Terms and Conditions – Self-Employed Staff Members
1.1 PhorestPay Multi-Merchant is operated by NDEVOR SYSTEMS LIMITED (reg. no. 369210) having its registered address at 9 Anglesea Row, Dublin 7, Ireland (trading as PHOREST® under registered business name no. 241895) (Phorest, we/our, us) to enable stylists, colourists, beauticians, barbers, therapists, technicians, clinicians and other hair and beauty professionals who are self-employed staff members (Self Employed Staff Members, Users or you) of participating salons, barber shops, spas, medi-aesthetic clinics or other businesses (Salons) to collect payment for services and tips (Payments) directly from Salon end customers (End Customers).
1.2 PhorestPay Multi-Merchant is available to Self Employed Staff Members through the PhorestGo 2.0 mobile application (PhorestGo) in combination with the Salon’s Phorest desktop application or web application (the Platform). You must download PhorestGo 2.0 and fully register a PhorestPay account (Account) to use the PhorestPay Multi-Merchant service.
1.3 These PhorestPay Multi-Merchant Terms and Conditions (PhorestPay Multi-Merchant Terms) govern your use of PhorestPay Multi-Merchant where you are acting as a Self-Employed Staff Member of a Salon. These PhorestPay Multi-Merchant Terms should be read in conjunction with the Phorest Platform Privacy Policy and Phorest Cookie Policy.
1.4 PhorestPay Accounts (as defined below) are provided in partnership with Stripe, which is Phorest’s third-party payments services provider (Stripe) . You will also have a direct contractual relationship with Stripe pursuant to Stripe’s terms and conditions (Stripe Terms).
1.5 Please read these terms and the Stripe Terms carefully as your continued use of PhorestPay Multi-Merchant constitutes your acceptance of these PhorestPay Multi-Merchant Terms. If you do not agree with any aspect of these PhorestPay Multi-Merchant Terms, you may not use PhorestPay Multi-Merchant.
1.6 Phorest reserves the right to update, replace or otherwise modify these PhorestPay Multi-Merchant Terms and the PhorestPay Multi-Merchant service at any time by placing a notice on the Platform, the PhorestGo2.0 app, and/or notifying you. If you continue to use PhorestPay Multi-Merchant after we make such amendments, you will be deemed to accept them.
1.7 Phorest makes no guarantee or representation that the PhorestPay Multi-Merchant service will be available at all times or without interruption. Where Phorest receives notification of modifications to the Stripe Terms, Phorest will make reasonable endeavours to notify you of such modifications.
2 Phorest’s obligations to PhorestPay Multi-Merchant account holders
2.1 PhorestPay account registration
(a) Where your Salon has availed of and enables its Self-Employed Staff Members to use the PhorestPay Multi-Merchant service, in order to access the PhorestPay Multi-Merchant service, you must first download PhorestGo 2.0 app and set up a PhorestGo profile linked to the relevant Salon’s account.
(i) If you work at more than one branch of the same salon company, you may use the same PhorestPay account for payments received at all branches.
(ii) If you work at two or more salons which are not owned by the same company, you will need to set up a PhorestPay account for each salon.
(b) Phorest will then initiate the enrolment of a pre-registered account for each user in the participating Salon using data provided by the Salon in accordance with the Salon’s privacy notice (Pre-Registered Account) by passing certain account data to Stripe in accordance with the Phorest Privacy Notice.
(c) To fully activate your Pre-Registered Account, you will then be required to follow the registration process as advised by notification from Phorest (Account Setup Notification) directing you to follow Stripe’s identity verification and other onboarding processes and to accept Stripe Terms, as indicated and required by Stripe to complete the Account registration process.
(d) Once an Account has been successfully created, Phorest will then liaise with Stripe in relation to the management and provision of access to the PhorestPay Account pursuant to these PhorestPay Multi-Merchant Terms.
(e) You hereby authorise Phorest to access and use your Account data and to share such data with the Salon and/or Stripe as may be required.
2.2 Collection of Payments and PhorestPay Multi-Merchant processing fee
(a) While enabling payment services to be carried out by Stripe for Salon services from End Customers, Phorest will provide a Self Employed Staff Member the ability to collect payment from such End Customers directly to the Self Employed Staff Member’s PhorestPay account.
(b) The cost of processing to the Self Employed Staff member for such payments is set in the pricing schedule provided below
(c) The Self Employed Staff Member’s PhorestPay account must be fully created and verified by Stripe before PhorestPay Multi-Merchant can be enabled on it.
2.3 Payments and disbursements
(a) Pursuant to these PhorestPay Multi-Merchant Terms, you hereby contractually authorise Phorest to communicate instructions to Stripe to settle payments to your PhorestPay Account.
(b) Disbursements from your PhorestPay account to your linked bank account will be processed in accordance with Stripe terms.
2.4 Phorest Access to PhorestPay Accounts and Data
(a) Phorest will provide Users with a monthly statement, showing payments made to and disbursements made from Accounts, including information on any processing fees incurred in the period.
(b) Phorest will have access to the Self Employed Staff Member’s PhorestPay account for purposes including, but not limited to, customer service, fraud management, account activity monitoring.
3 Pricing Schedule
3.1 The following rates (ex-VAT) are applicable when processing transactions on PhorestPay Multi-Merchant:
(a) €0.20 + 1.2% for all transactions processed via the PhorestPay Card Terminal, Cardless Checkout or Virtual Terminal
(b) €0.20 + 1.2% for Online and In-House Deposits, with a minimum fee of €0.80 charged to each transaction
4 Self-Employed Staff Member’s obligations
4.1 As a user of PhorestPay Multi-Merchant, you agree to:
(a) act in good faith
(b) use PhorestPay Multi-Merchant for its intended purpose only
(c) treat the salon’s PhorestPay terminal with due care
(d) provide information that is accurate and complete in the Account registration process and thereafter providing any relevant information relating the PhorestPay Account to Phorest where requested.
(e) not permit any other person to access your Account or to withdraw funds from your Account; and
(f) comply with all applicable laws.
4.2 The following restrictions govern your use of PhorestPay Multi-Merchant and your PhorestPay Account. You shall not:
(a) use PhorestPay Multi-Merchant or your PhorestPay Account in a manner which is fraudulent, deceptive or harmful or in breach of any applicable law, these PhorestPay Multi-Merchant Terms or the Stripe Terms;
(b) reproduce, copy or sub license the PhorestPay Multi-Merchant service;
(c) undertake to remove any notices (including copyright and proprietary) contained within the PhorestPay Multi-Merchant service;
(d) deploy or employ PhorestPay Multi-Merchant in a manner to infringe the rights of Phorest or a third party;
(e) use PhorestPay Multi-Merchant contravening any applicable law or regulation or to violate the privacy or personal rights of any persons or in a manner that could be construed as or is defamatory, obscene, threatening or abusive; or
(f) use PhorestPay Multi-Merchant to provide products, services and/or goods relating to the provision of services and/or goods other than those provided in the salon or spa industry.
4.3 You are responsible for all activity initiated by you, your representatives, and any individual or entity using your credentials, including your PhorestPay Account login. Where Phorest incurs any losses, damages or costs based on unauthorised activity or on Account (including in relation to transactions, disputes, refunds, reversals, fines and any use of the PhorestPay Multi-Merchant services in a manner prohibited under these PhorestPay Multi-Merchant Terms or the Stripe Terms) then you agree to reimburse Phorest for any such losses, damages or costs incurred by Phorest. Phorest reserves the right to exercise all rights and remedies available where Phorest’s rights are infringed in connection with your use of the PhorestPay Multi-Merchant service.
5 Privacy
5.1 Any personal information that you provide to us or that we collect about you will be processed in accordance with the Phorest Privacy Notice. This explains what personal information we collect from or about you, why and how we collect, store, use and share it, your rights in relation to it, and how to contact us and supervisory authorities if you have a query or complaint about our use of it.
5.2 Any personal information that you provide directly to third parties such as Stripe or to your employer will be processed in accordance with the Privacy Notices of those parties.
6 Tax reporting; tax invoicing
Phorest will not file any, and you assume sole responsibility and liability for filing all, tax information reports required to be filed as a result of PhorestPay Multi-Merchant services. You will indemnify Phorest from all taxes, and related interest, penalties and fees (excluding any income, franchise or similar taxes payable), if any, imposed on Phorest as a result of your failure to timely file any tax information. In the US, Stripe will issue a 1099-K form to Self-Employed Staff Members in respect of gross value of payments to their PhorestPay Account each calendar year.
7 Indemnity
You will defend, indemnify and hold Phorest harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of any breach by you of these terms and conditions or in connection with your use of the PhorestPay Multi-Merchant services.
8 Liability
8.1 Phorest does not exclude our liability for anything which cannot be excluded under applicable law, such as death or personal injury caused by negligence or fraud or fraudulent misrepresentation.
8.2Phorest will not be liable to you for any losses arising due to any event or circumstance beyond our reasonable control. You will be responsible for all claims, liabilities, damages, costs and expenses incurred by Phorest as a result of your breach of these Terms.
8.3 Except as stated in clause 7.1, and to the maximum extent permitted by law, we shall not be liable for (a) any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities or (b) any special, indirect or consequential loss or damage.
8.4 Except as stated in clause 7.1 or otherwise expressly stated elsewhere, our maximum liability to you in respect of your use of our services or any matter arising under or in connection with these Terms is €1000.
9 Term and Termination
9.1 You may cease using PhorestPay Multi-Merchant by
(a) requesting the Salon to disable the “Individual Merchant Account” setting in your staff profile page on the Salon’s Phorest account. Where this occurs, Phorest will
(i) suspend your ability to collect Payments
(ii)instruct Stripe to pay outstanding balances due to you within 180 days, minus any amounts owed to Phorest.
9.2 If you choose to close your Stripe account, you will need to email Phorest at support@phorest.com. The balance of the account must be zero to close the account, and you cannot re-open it at a later date.
9.3 Phorest may terminate these PhorestPay Multi-Merchant Terms by notifying you (including by email):
(a) immediately if you breach these PhorestPay Multi-Merchant Terms; or
(b) for any other reason, in which case we shall endeavour to give you at least thirty (30) days’ notice.
9.4 These terms commence on the date you accept these PhorestPay Multi-Merchant Terms and shall terminate when:
(a) any notice of termination is served on you by Phorest for any reason;
(b) you de-register your PhorestPay Multi-Merchant account. Phorest will maintain access to account information for twelve (12) months in order to facilitate response to reasonable tax information requests from User.
10 Representations and warranties
10.1 You agree that you receive the Service on an “as-is” or “as available” basis.
10.2 Phorest explicitly discounts any representations or warranties of any kind, whether express, implied, statutory, oral or written, with regards to the PhorestPay Multi-Merchant service and any such content made available through your use of PhorestPay Multi-Merchant (including any shared third-party materials), whether such representations or warranties arise by the operation of law or otherwise.
11 Governing law
11.1 You agree that these PhorestPay Multi-Merchant Terms shall be governed by and construed in accordance with Irish law.
11.2 The Irish courts shall possess exclusive jurisdiction to settle any dispute arising out of or in connection with these PhorestPay Multi-Merchant Terms and the performance of PhorestPay Multi-Merchant.
On yksi asia haaveilla oman yrityksen perustamisesta, mutta näiden unelmien muuttaminen todelliseksi vaatii huolellista tutkimusta ja suunnittelua. Jos aliarvioit yrityksen toiminnan kustannukset, ei voittoa jää jäljelle. Kampaamon ja kauneushoitolan liiketoimintasuunnitelma auttaa selventämään ajatuksiasi ja se voi toimia työasiakirjana, johon voit palata sekä yrityksen perustamisen että päivittäisen toiminnan aikana. Se voi auttaa sinua havaitsemaan mahdolliset ongelmat, … Continued
On aina haastavaa aloittaa uuden kampaamon tai kauneushoitolan liikkeenhoitajana. On lukuisia asioita, joita pitää kontrolloida ja joskus tiimin hallinta voi tuottaa vaikeuksia – syystä tai toisesta. Kokosimme 10 vinkkiä, jotka jokaisen salongin liikkeenhoitajan tulisi tietää.
Koronaviruksen aiheuttaman poikkeustilanteen vaikutukset ovat alkaneet viime viikkojen aikana näkymään myös hius- ja kauneusalalla. Osa liikkeistä onkin jo sulkeneet ovensa ja mitä pidemmälle tilanne etenee sitä useampi tulee sulkemaan ovensa. Kysymys kuuluukin, mikä avuksi pienyrittäjille, jotka kärsivät koronaviruksen aiheuttamista markkinahäiriöistä ja kassavirran puutteesta? Kokosimme tähän blogiin eri tukiohjelmat ja rahoitukset, joita kampaamot ja kauneushoitolat voivat … Continued
