Real Life Salon Customer Complaints: The Weird, the Mean & The Plain Hilarious

Every salon has a few: the kind of clients that are awkward to deal with, or maybe the ones who pass remarks about you without thinking about your feelings. Nonetheless, they keep coming back; they are your bread and butter. Strangely, some people (thankfully!) prefer to log customer complaints to you directly than tell everybody … Continued

The #SalonSelfie Comes To The Pro Beauty Show This Weekend

This weekend at The Pro Beauty Show (Stand E40), Phorest will be bringing our revolutionary new interactive social feature: the #SalonSelfie to the show not only that, but we will be running a #SalonSelfie competition with the winner to receive a personal one-to-one consultation on Facebook & Twitter marketing from a member of our marketing … Continued

60 Second Hot Topic: how do I keep staff motivated while keeping my overheads down?

You may have a great team of stylists or therapists, but you also have a business to run and money to make. It’s a balancing act – managing to keep staff motivated with a paid incentive while in the meantime, trying to keep your overheads down.  Here’s my thoughts and advice on how to do just … Continued

Looking For Some Marketing Inspiration In Your Salon? Try These 4 Ideas

I was talking to a salon owner friend of mine a while back and she told me that things were a bit flat and was wondering what to do. We chatted about a few things and I asked her whether she was using all the tools available to her on her salon software system? It … Continued