{"id":13364,"date":"2016-10-17T16:30:48","date_gmt":"2016-10-17T15:30:48","guid":{"rendered":"https:\/\/new.phorest.com\/blog\/guide-difficult-salon-staff\/"},"modified":"2022-12-20T12:36:16","modified_gmt":"2022-12-20T12:36:16","slug":"guide-difficult-salon-staff","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/gb\/blog\/guide-difficult-salon-staff\/","title":{"rendered":"The Guide To Dealing With Difficult Salon Staff"},"content":{"rendered":"

We’ve all had a difficult salon staff member at some point. I\u2019m sure each of us has a story that sounds oh so familiar. Throughout my own career, I can think of many difficult situations and team members that have made things heavy going and negative.<\/p>\n

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For example, I remember <\/span>the difficult staff member who took it upon herself to take her holidays over the whole month of December despite the fact I had refused, as no one is allowed that time off (for obvious reasons). Or how about the person that created a mini-revolution regarding opening hours that I had changed on the Sunday. Then there was the person who decided to provide her own nail polishes and was not pleased to hear this was unacceptable.<\/span><\/p>\n

Do any of these ring a bell?<\/span><\/p>\n

Effects Of Having To Deal With A Difficult Situation Or Team Member<\/h2>\n

There are so many different situations and characters we deal with on a day-to-day basis that can be classified as difficult. And these are the effects of having to deal with a difficult situation or team member:<\/span><\/p>\n

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  1. It can take up a lot of your energy (I felt drained for days on end from these tricky situations).<\/strong><\/li>\n
  2. You can learn a great deal from each situation but there can be a lot of negatives before you see the positives. \u00a0Some situations can take years to get over.<\/strong><\/li>\n
  3. It can be hard to find a solution and it is not easy to know who you should turn to.<\/strong><\/li>\n
  4. It can be time-consuming and take up much of your concentration.<\/strong><\/li>\n
  5. Difficult salon staff members can be disruptive to the other staff in your salon. \u00a0They have a tendency to become the focal point of the business.<\/strong><\/li>\n<\/ol>\n

    As the\u00a0manager\/owner, we deal with negatives constantly. We are in the midst of it all. The irony is that in our industry, we are dealing with the wellbeing of people. However, difficult salon staff members can siphon this wellbeing and, in turn, sour the atmosphere.<\/span><\/p>\n

    What You Can Do<\/h2>\n

    So the first thing you must do is label it: <\/span>“c<\/b>hallenging team member.”\u00a0<\/strong>By labelling something in this way, you remove yourself emotionally (\u201cdifficult\u201d is far too negative\u2026) a<\/span>nd you have dealt with challenges before so you can just get stuck in and not let it affect you.<\/span><\/p>\n

    So, what we\u2019re talking about today is giving your challenge a name. Something that sums up what the main obstacle is: Challenge Christmas, Challenge Nails Crisis, Challenge Holiday Time, etc.<\/strong><\/span><\/p>\n

    Key Points<\/h3>\n

    Having given your Challenge a name, answer these 4 key points and write it down (And I mean write it down\u2026 On paper. It will help give you a clear focus):<\/span><\/p>\n