{"id":158665,"date":"2025-08-15T11:07:06","date_gmt":"2025-08-15T11:07:06","guid":{"rendered":"https:\/\/www.phorest.com\/blog\/building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer\/"},"modified":"2025-08-15T11:07:06","modified_gmt":"2025-08-15T11:07:06","slug":"building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/gb\/blog\/building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer\/","title":{"rendered":"Building a Salon, Spa, or Clinic Team That Performs Better and Stays Longer"},"content":{"rendered":"\n<p>Running a salon, spa, or clinic today takes more than great hands and sharp instincts. You\u2019re navigating rising client expectations, growing admin, and the ever-present challenge of keeping a top-tier team motivated, happy, and performing their best.<\/p>\n\n\n\n<p>At Phorest, we know that when you get the team right \u2013 that\u2019s when the magic happens. Clients feel it. Reviews show it. Your bottom line reflects it. We believe that building a strong team is an advantage, and that\u2019s why we\u2019re committed to investing in features designed to support, reward, and empower your team at every stage of their journey with you.<\/p>\n\n\n\n<p>From transparent tipping tools that boost morale in real-time, to bite-sized education that builds confidence and retention, to performance features that make growth feel good, we\u2019re here to help your team thrive.<\/p>\n\n\n\n<p>This blog is part of our <a href=\"https:\/\/www.phorest.com\/gb\/demos\/collection-august-2025\/\">2025 August Collection<\/a> series: short, practical reads designed to help you strengthen your business and spark long-term growth. Let\u2019s get into it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When Culture Clicks, Performance Sticks<\/h2>\n\n\n\n<p>A strong team culture isn\u2019t just \u201cnice to have\u201d \u2013 it\u2019s the foundation of your business success. When staff feel valued and supported, they bring their best to every shift, creating the kind of energy and service that clients notice instantly. That positivity translates into loyalty, glowing reviews, and higher spend per visit.&nbsp;<\/p>\n\n\n\n<p>After all, teams that report high morale can lead to up to <a href=\"https:\/\/www.lumapps.com\/employee-engagement\/how-to-boost-morale-at-work\">20-30% higher client satisfaction<\/a> and 12% greater productivity. In the hair and beauty business, where every experience matters, that kind of boost is golden.<\/p>\n\n\n\n<p>But culture isn\u2019t just about the vibe; it\u2019s about longevity. When staff feel valued, they stick around. That means less time recruiting, less money spent training, and a whole lot more consistency for your clients. Studies indicate that a strong internal culture can cut staff turnover <a href=\"https:\/\/www.ccslearningacademy.com\/how-to-build-a-learning-culture\/\">by up to 40%<\/a>&#8230; and we all know how costly churn can be.<\/p>\n\n\n\n<p>With Phorest, you don\u2019t need to micromanage to maintain a healthy culture. Tools like <a href=\"https:\/\/www.phorest.com\/gb\/benefits\/motivate-attract-retain-great-teams\/\">Staff Goals<\/a> and <a href=\"https:\/\/www.phorest.com\/gb\/features\/cashless-tipping\/\">PhorestTips<\/a> allow your team to track their progress, celebrate wins, and take ownership of their performance, all without you needing to hover or handhold.<\/p>\n\n\n\n<p>Happy staff lead to happy clients, and to a healthy business. It really is that simple.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Boost Morale and Motivation with PhorestTips<\/h2>\n\n\n\n<p>Your team brings their best to every appointment\u2026 and with PhorestTips, they\u2019ll feel that effort rewarded. This smart, streamlined tipping system is built right into your <a href=\"https:\/\/www.phorest.com\/gb\/features\/salon-pos-software\/\">PhorestPay Card Terminal<\/a>, prompting clients to leave a gratuity at checkout (no need to ask). Tips are sent directly to the team member\u2019s bank account \u2013 fast, fair, and fully compliant \u2013 with no awkward cash handling, no envelope admin, and no confusion over who gets what.<\/p>\n\n\n\n<p>On average, staff see 25% more tips with PhorestTips (and now, it\u2019s even better). What\u2019s new in 2025:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full control over who gets tipped:<\/strong> Exclude roles like owners, juniors, or techs when needed.<\/li>\n\n\n\n<li><strong>Include extra team members on the go:<\/strong> Add assistants or apprentices right at checkout.<\/li>\n\n\n\n<li><strong>Skip the tip prompts altogether:<\/strong> For off-days or services where tipping isn\u2019t expected.<\/li>\n<\/ul>\n\n\n\n<p>And the latest feature? Vaults. It\u2019s a final flourish for your team\u2019s earnings journey. These are separate pockets within their tipping accounts for different goals, so they can save, spend, or splurge that extra income however they want.<\/p>\n\n\n\n<p>Not only does PhorestTips make life easier for your front-of-house team, but it also builds real trust. Everyone sees exactly what they\u2019ve earned in real-time, with no guesswork or chasing. That transparency fuels motivation, pride in their work, and a healthy drive to keep raising the bar.<\/p>\n\n\n\n<p>With PhorestTips, we\u2019ve turned something that used to be a hassle into a genuine highlight. Find out more <a href=\"https:\/\/www.phorest.com\/gb\/demos\/team-culture\/\">here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Staff Goals \u2013 Turning Targets Into Team Wins<\/h2>\n\n\n\n<p>When expectations are unclear, even your most talented team member can start to coast. \u201cWas I supposed to upsell that product? Are we focusing on rebooking this month? Am I doing okay?\u201d can all turn into common questions.<\/p>\n\n\n\n<p>Phorest\u2019s <a href=\"https:\/\/www.phorest.com\/gb\/benefits\/motivate-attract-retain-great-teams\/\">Staff Goals<\/a> feature clears up the guesswork, bringing clarity and motivation to your team\u2019s day-to-day. Think of it as a performance compass: personalised, real-time, and actually kind of addictive.<\/p>\n\n\n\n<p>Each team member gets their own dashboard, showing clear targets in key areas like retail sales, rebooking rates, and client retention. With the new Forecasting upgrade, those bigger goals are broken down into daily, personalised targets based on rostered hours and real-time sales \u2013 updating live as shifts change or sales come in. No more manual calculations, just clear and achievable steps that keep everyone on track.<\/p>\n\n\n\n<p>Since its launch, salons, spas, and clinics using Staff Goals have seen a 41% lift in retail sales, a 50% increase in upselling, and an 18% boost in average ticket value. Goals can be set by the individual or by a manager for one or multiple team members, with custom names, rewards, and even fun performance badges (like the unicorn) to keep the motivation high.<\/p>\n\n\n\n<p>For staff, it\u2019s a brilliant motivator. For owners and managers, it\u2019s a game-changer for coaching. You get instant visibility into performance patterns, which means smarter one-to-ones, better recognition, and constructive conversations that don\u2019t feel like a telling-off.<\/p>\n\n\n\n<p>Plus, watching your team light up as they smash their goals? Unparalleled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Education Means Retention<\/h2>\n\n\n\n<p>If you want your team to stay, help them grow. As it turns out, one of the biggest predictors of staff happiness and loyalty isn\u2019t Friday drinks or fancy uniforms. It\u2019s ongoing <a href=\"https:\/\/www.phorest.com\/gb\/blog\/jason-everett-leadership-salon-owners-summit\/\">training and development<\/a>.<\/p>\n\n\n\n<p>People want to get better at what they do. They want to feel confident, competent, and like they\u2019re constantly moving forward. That\u2019s where Phorest Education comes in.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Learning That Fits Into Real Life<\/h3>\n\n\n\n<p>Whether you\u2019re onboarding someone new or helping a seasoned stylist or therapist brush up on their retail skills, <a href=\"https:\/\/www.phorest.com\/gb\/training-education\/\">Phorest Academy<\/a> makes it easy. Phorest offers bite-sized, on-demand lessons that your team can drive into between appointments, or with a coffee in hand during a quiet afternoon.<\/p>\n\n\n\n<p>From navigating software to elevating client care, to building a strong business mindset\u2026 there\u2019s a course for that.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inspiration, Delivered at the Salon Owners Summit<\/h3>\n\n\n\n<p>Every year, the <a href=\"https:\/\/www.salonownersummit.com\/\">Salon Owners Summit<\/a> brings together some of the best and brightest minds in the industry\u2026 and it\u2019s not just a good excuse for a business trip. It\u2019s where ideas are sparked, motivation is rekindled, and your team comes back buzzing with new energy and ideas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Learn As You Go with PhorestFM&nbsp;<\/h3>\n\n\n\n<p>Need a quick hit of insights? The <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/phorestfm-stories-from-the-salon-floor\/id1173813755\">PhorestFM podcast<\/a> is perfect for learning on the go, with episodes covering everything from boosting team performance to elevating client experience \u2013 all featuring industry experts and salon, spa, and clinic owners who\u2019ve been there. Whether you\u2019re commuting, setting up for the day, or taking a lunch break, it\u2019s an easy way to sharpen your skills and stay inspired. Listen here.\u00a0<\/p>\n\n\n\n<p>And if you prefer reading, we share even more expert-backed advice through <a href=\"https:\/\/www.phorest.com\/gb\/blog\/\">our blog<\/a>, which is worth subscribing to, so you never miss a tip.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Build the Culture, and the Numbers Will Follow<\/h2>\n\n\n\n<p>Great teams don\u2019t just show up. They\u2019re built, and they grow \u2013 with support, and the kind of motivation that lasts well beyond the end of the week.<\/p>\n\n\n\n<p>Whether it\u2019s real-time tipping, shared goals, or bite-sized education, Phorest gives you the tools that help your team feel valued, driven, and connected to your business. When your team thrives, so does everything else: client experience, revenue, and retention.<\/p>\n\n\n\n<p>You don\u2019t need to overhaul your business to get there. Even small shifts, like making tips visible, or introducing individual performance goals, can spark major impact.<\/p>\n\n\n<div class=\"relative overflow-hidden bg-green-dark\" >\n        <div class=\"container py-16 px-12 lg:py-24 flex items-center justify-center flex-wrap relative z-10\">\n         <div class=\"w-full mr-0 mb-6 md:mr-12 md:mb-0 md:w-2\/3\">\n         <h2 class=\"text-white mb-2 text-3xl text-center md:text-left lg:text-4xl\" style=\"color:white;\">\n          <p><strong>Ready to inspire your team with our 2025 August Collection?<\/strong><\/p>\n<\/h2>\n        <\/div>\n\n                  <a href=\"https:\/\/www.phorest.com\/demos\/collection-august-2025\/\" class=\" button bg-yellow text-white hover:bg-yellow-light md:px-8 rounded-none mb-4 sm:mb-0\" data-ol-has-click-handler=\"\">\n            Read More\n          <\/a>\n                \n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Running a salon, spa, or clinic today takes more than great hands and sharp instincts. You\u2019re navigating rising client expectations, growing admin, and the ever-present challenge of keeping a top-tier team motivated, happy, and performing their best. At Phorest, we know that when you get the team right \u2013 that\u2019s when the magic happens. Clients &hellip; <a href=\"https:\/\/www.phorest.com\/gb\/blog\/building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer\/\">Continued<\/a><\/p>\n","protected":false},"author":40096,"featured_media":158652,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1299,1295],"tags":[13962],"class_list":["post-158665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","category-staff-management","tag-august-collection-2025-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building a Salon, Spa, or Clinic Team That Performs Better and Stays Longer | Phorest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phorest.com\/gb\/blog\/building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building a Salon, Spa, or Clinic Team That Performs Better and Stays Longer | Phorest\" \/>\n<meta property=\"og:description\" content=\"Running a salon, spa, or clinic today takes more than great hands and sharp instincts. 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Clients &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phorest.com\/gb\/blog\/building-a-salon-spa-or-clinic-team-that-performs-better-and-stays-longer\/\" \/>\n<meta property=\"og:site_name\" content=\"Phorest\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phorestsalonsoftware\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-15T11:07:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2025\/08\/15110603\/TeamCulture-1-1-1-1-150x150.png\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Steph Fernandez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" 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