{"id":13452,"date":"2016-08-15T16:22:19","date_gmt":"2016-08-15T15:22:19","guid":{"rendered":"https:\/\/new.phorest.com\/blog\/responsive-salon-facebook-messages\/"},"modified":"2020-08-25T15:09:37","modified_gmt":"2020-08-25T15:09:37","slug":"responsive-salon-facebook-messages","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/","title":{"rendered":"3 Ways To Stay Responsive To Salon Facebook Messages"},"content":{"rendered":"<p style=\"text-align: justify;\">Social media in our day in age is mandatory for a salon. However, if you&#8217;re already finding it hard to have a full-time\u00a0salon receptionist, there is probably no way you have someone taking care of your social media pages and salon Facebook messages at all times.<\/p>\n<p style=\"text-align: justify;\">On one hand, about two weeks ago, <a href=\"https:\/\/www.phorest.com\/us\/blog\/salon-voicemail-guarantee-bookings\/\" target=\"_blank\" rel=\"noopener noreferrer\">we were mentioning how salon voicemails often only took away from your remarkable customer service<\/a>. Facebook&#8217;s response assistant is, on the other hand, a great tool for any salon that can&#8217;t afford to have a staff member glued to the computer or their phone all day.<\/p>\n<p style=\"text-align: justify;\"><!--more--><\/p>\n<h2 style=\"text-align: justify;\">Turn On Your Salon Facebook Messages Response Assistant<\/h2>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10129\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/images.png\" alt=\"salon Facebook messages\" width=\"379\" height=\"133\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/images.png 379w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/images-300x105.png 300w\" sizes=\"auto, (max-width: 379px) 100vw, 379px\" \/><\/p>\n<p style=\"text-align: justify;\">On your salon Facebook page, you might have noticed a little box indicating how responsive you are to your messages.<\/p>\n<p style=\"text-align: justify;\">There are 5 options to choose from for indicating your Response Time:\u00a0<em>Automatically set response time,\u00a0Typically replies in minutes,\u00a0Typically replies within an hour,\u00a0Typically replies in a few hours,\u00a0Typically replies within a day.\u00a0<\/em>You can choose the option you think best represents how quickly you reply to messages\u00a0or have your response time updated automatically.<\/p>\n<p style=\"text-align: justify;\"><strong>Facebook&#8217;s responsiveness integration gives you a rating in terms of response rate and response time. Your response time should only be visible on your Page if:<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li><strong>You visit your Page once a week<\/strong><\/li>\n<li><strong>Answer 90% or more of your messages.<\/strong><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10118 size-full\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/SalonFacebookMessages_Responsiveness.png\" alt=\"salon Facebook messages\" width=\"820\" height=\"223\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/SalonFacebookMessages_Responsiveness.png 820w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/SalonFacebookMessages_Responsiveness-300x82.png 300w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/SalonFacebookMessages_Responsiveness-768x209.png 768w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/p>\n<p style=\"text-align: justify;\">This responsiveness icon might not seem important at first glance, but I invite you to take a second with me to put\u00a0yourself in a customer&#8217;s shoes. Let&#8217;s say there&#8217;s was a problem or I&#8217;m running late to an appointment, I would prioritise messaging the salon over sending an email. Why? Because emails don&#8217;t come with automated notifications and I&#8217;d imagine someone will see my Facebook message a lot faster than an email. However, I might be reluctant to ask a question through Facebook if I notice that the responsiveness rate is extremely low.<\/p>\n<p style=\"text-align: justify;\"><strong>Hence the importance of either trying to keep a high rating OR letting your clients know in advance what they&#8217;re up for.<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10120\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Responsiveness_Settings.png\" alt=\"salon Facebook messages\" width=\"593\" height=\"455\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Responsiveness_Settings.png 593w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Responsiveness_Settings-300x230.png 300w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><\/p>\n<h5 style=\"text-align: justify;\"><em>To access the above settings go to Your Page &gt; Settings &gt; Messaging &gt; Response Assistant &gt; Response Time<\/em><\/h5>\n<h3 style=\"text-align: justify;\">Away From Device Auto-Reply Message<\/h3>\n<p style=\"text-align: justify;\">If you\u00a0know you can&#8217;t be replying to your salon Facebook messages but want to let your customers know you will respond as soon as possible, enable your away from device auto-reply message and set yourself to &#8220;Away&#8221;.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10122\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away-602x1024.png\" alt=\"salon Facebook messages\" width=\"521\" height=\"886\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away-602x1024.png 602w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away-176x300.png 176w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away.png 623w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/p>\n<h5 style=\"text-align: justify;\">To create an &#8220;Away&#8221; message greeting for your salon&#8217;s Facebook page, go to Your Page &gt; Settings &gt; Messaging &gt; Response Assistant &gt;\u00a0Stay responsive when you can&#8217;t get to your computer or phone &gt; Enable (YES) &gt; Change.<\/h5>\n<h5 style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10123\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away_Button.png\" alt=\"salon Facebook messages\" width=\"521\" height=\"296\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away_Button.png 521w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_Away_Button-300x170.png 300w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><em><br \/>\nTo set yourself to &#8220;Away&#8221;, go to &gt; Your Page &gt; Messages &gt; Enable the &#8220;Away&#8221; button at the bottom-right of your screen.<\/em><\/h5>\n<h3 style=\"text-align: justify;\">Instant Replies<\/h3>\n<p style=\"text-align: justify;\">Another thing you can do if answering your salon Facebook messages quickly isn&#8217;t possible\u00a0is turning on Instant Replies. This feature is a great way to let anyone that messages your page (even if you&#8217;re not set as &#8220;Away&#8221;) know that you&#8217;ll respond soon.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10124\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_InstantReplies-574x1024.png\" alt=\"salon Facebook messages\" width=\"521\" height=\"930\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_InstantReplies-574x1024.png 574w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_InstantReplies-168x300.png 168w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150916\/SalonFacebookMessages_InstantReplies.png 614w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/p>\n<h5 style=\"text-align: justify;\"><em>To set your Instant Reply message, go to &gt; Your Page &gt; Settings &gt; Messaging &gt; Enable the &#8220;Instant Replies&#8221; button (YES) &gt; Change.<\/em><\/h5>\n<h3 style=\"text-align: justify;\">First-Time Conversation Messenger Greeting<\/h3>\n<p style=\"text-align: justify;\">Facebook&#8217;s third greeting is for first-time conversations with your page. The message you create in this section will be sent to a Facebook user who goes to write you for the first time. A nice way to welcome them to your incredible customer service! \ud83d\ude09<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10125\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/SalonFacebookMessages_Greeting-574x1024.png\" alt=\"salon Facebook messages\" width=\"521\" height=\"930\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/SalonFacebookMessages_Greeting-574x1024.png 574w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/SalonFacebookMessages_Greeting-168x300.png 168w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150915\/SalonFacebookMessages_Greeting.png 614w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/p>\n<h5 style=\"text-align: justify;\"><em>To set your Messenger greeting, go to &gt; Your Page &gt; Settings &gt; Messaging &gt; Enable the &#8220;Messenger Greeting&#8221; button (YES) &gt; Change.<\/em><\/h5>\n<p style=\"text-align: justify;\"><strong>The key thing to remember here is that Facebook, like your website or your salon&#8217;s front<\/strong> <strong>door,\u00a0can be the first interaction your future customer has with you. Keeping a good response rate to your salon Facebook messages is also part of your business&#8217; customer service and overlooking it can be more damageable than you think.\u00a0<\/strong><\/p>\n<p style=\"text-align: justify;\">Plus, setting up these little hacks are quick and effective. Try it for yourself! Feel free to message us if you run into any trouble setting these messages up: <strong>marketing@phorest.com<\/strong><\/p>\n<p style=\"text-align: justify;\">Thanks for reading,<\/p>\n<p style=\"text-align: justify;\">#LetsGrow<\/p>\n<p style=\"text-align: justify;\">To turn your salon Facebook page into a client retention machine,\u00a0<a href=\"https:\/\/www.phorest.com\/?post_type=guides&#038;p=58300\" target=\"_blank\" rel=\"noopener noreferrer\">grab\u00a0your copy of <em>The Beauty &amp; Hair Salon Owners Ultimate Guide To Facebook<\/em>\u00a0today!<\/a><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.phorest.com\/?post_type=guides&#038;p=58300\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10112\" src=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/af09392b-2e2b-4c69-86b8-a0567f11a5ad-768x402-2.jpg\" alt=\"salon facebook messages\" width=\"500\" height=\"262\" srcset=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/af09392b-2e2b-4c69-86b8-a0567f11a5ad-768x402-2.jpg 768w, https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18150917\/af09392b-2e2b-4c69-86b8-a0567f11a5ad-768x402-2-300x157.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Social media in our day in age is mandatory for a salon. However, if you&#8217;re already finding it hard to have a full-time salon receptionist, there is probably no way you have someone taking care of your social media pages and salon Facebook messages at all times.<\/p>\n<p>On one hand, about a two weeks ago, we were mentioning how salon voicemails often only took away from your remarkable customer service. Facebook&#8217;s response assistant is, on the other hand, a great tool for any salon that can&#8217;t afford to have a staff member glued to its phone all day.<\/p>\n","protected":false},"author":25,"featured_media":13453,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1275],"tags":[485,1590,163,259,1892,1129,1893,517,1894,1130,1895],"class_list":["post-13452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-media-online-social","tag-beauty-salon-facebook","tag-beauty-salon-facebook-us","tag-facebook","tag-facebook-pages-2","tag-facebook-pages-2-us","tag-greetings","tag-greetings-us","tag-marketing-tips-and-tricks-for-salons","tag-marketing-tips-and-tricks-for-salons-us","tag-voicemails","tag-voicemails-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Ways To Stay Responsive To Salon Facebook Messages | Phorest<\/title>\n<meta name=\"description\" content=\"Facebook has a great tool for any salon that can&#039;t afford to have a staff member glued to salon Facebook messages all day. Learn more here!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways To Stay Responsive To Salon Facebook Messages | Phorest\" \/>\n<meta property=\"og:description\" content=\"Facebook has a great tool for any salon that can&#039;t afford to have a staff member glued to salon Facebook messages all day. Learn more here!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\" \/>\n<meta property=\"og:site_name\" content=\"Phorest\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phorestsalonsoftware\" \/>\n<meta property=\"article:published_time\" content=\"2016-08-15T15:22:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-25T15:09:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18145226\/FacebookMessages_Cover_1024x680-150x150.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"680\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Alex B\u00e9lisle-Springer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18145226\/FacebookMessages_Cover_1024x680-150x150.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@thephorestword\" \/>\n<meta name=\"twitter:site\" content=\"@thephorestword\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alex B\u00e9lisle-Springer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\"},\"author\":{\"name\":\"Alex B\u00e9lisle-Springer\",\"@id\":\"https:\/\/www.phorest.com\/us\/#\/schema\/person\/ffd80693198c2f00b7eb7a39d1894c55\"},\"headline\":\"3 Ways To Stay Responsive To Salon Facebook Messages\",\"datePublished\":\"2016-08-15T15:22:19+00:00\",\"dateModified\":\"2020-08-25T15:09:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\"},\"wordCount\":750,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.phorest.com\/us\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18145226\/FacebookMessages_Cover_1024x680.jpg\",\"keywords\":[\"beauty salon facebook\",\"beauty salon facebook\",\"facebook\",\"facebook pages\",\"facebook pages\",\"greetings\",\"greetings\",\"marketing tips and tricks for salons\",\"marketing tips and tricks for salons\",\"voicemails\",\"voicemails\"],\"articleSection\":[\"Social Media\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\",\"url\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/\",\"name\":\"3 Ways To Stay Responsive To Salon Facebook Messages | Phorest\",\"isPartOf\":{\"@id\":\"https:\/\/www.phorest.com\/us\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.phorest.com\/us\/blog\/responsive-salon-facebook-messages\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2dfxqxblmblx4.cloudfront.net\/wp-content\/uploads\/2016\/08\/18145226\/FacebookMessages_Cover_1024x680.jpg\",\"datePublished\":\"2016-08-15T15:22:19+00:00\",\"dateModified\":\"2020-08-25T15:09:37+00:00\",\"description\":\"Facebook has a great tool for any salon that can't afford to have a staff member glued to salon Facebook messages all day. 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