{"id":60361,"date":"2019-05-21T00:00:00","date_gmt":"2019-05-21T00:00:00","guid":{"rendered":"https:\/\/www.phorest.com\/?p=60361"},"modified":"2021-07-12T10:40:21","modified_gmt":"2021-07-12T10:40:21","slug":"step-out-from-behind-chair","status":"publish","type":"post","link":"https:\/\/www.phorest.com\/us\/blog\/step-out-from-behind-chair\/","title":{"rendered":"When Is It Financially Viable To Step Out From Behind The Chair?"},"content":{"rendered":"\n<p>This question comes up all the time, but because it all depends on where you&#8217;re at with your business, no answer will ever fit all situations. If, though, you were to be asked about your desire and plans for stepping out from behind the chair, the answer would probably be something like: <em>&#8220;never unless I want to retire!&#8221;<\/em><\/p>\n\n\n\n<!--more-->\n\n\n\n<p><strong>Listen to the audio version of this blog, and&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/itunes.apple.com\/ca\/podcast\/the-phorest-blog\/id1182467915?mt=2\" target=\"_blank\">subscribe to the Phorest Blog Podcast here<\/a>:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: When Is It Financially Viable to Step Out From Behind the Chair?\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/1kpNxkZGF0I9lL0eUhsn6x?si=ykGBFqmFSIi0iGwxZPq3ZQ&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>As an ex-hairdresser, I&#8217;m still passionate about hair. I still have some hairdressing clients. If you&#8217;re like me, being behind the chair is probably something you thoroughly enjoy and want to keep your hand in \u2013 at least with your favourite clients.<\/p>\n\n\n\n<p>That doesn\u2019t mean you shouldn\u2019t cut down on your hours, or concentrate on building your business instead of being on the floor.<\/p>\n\n\n\n<p>Before anything else, I strongly recommend you take the time to discuss any plans with your team. Suddenly dropping your hours could create a panic. Call a <a rel=\"noreferrer noopener\" aria-label=\"team meeting (opens in a new tab)\" href=\"https:\/\/www.phorest.com\/us\/blog\/salon-meetings-motivate-team\/\" target=\"_blank\">team meeting<\/a>, explain what you\u2019re doing and why. If you want to retire, then you might have to tell them you want to work fewer hours to spend time with your family!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If You Want To Step Out Or Lessen Your Time Behind The Chair, Make Sure You Know Your Numbers<\/h2>\n\n\n\n<p>First things first, <a href=\"https:\/\/www.phorest.com\/us\/blog\/salon-cash-flow-projections\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"get cashflow projections drawn up (opens in a new tab)\">get cashflow projections drawn up<\/a> <em>(or do it yourself)<\/em>, so you can keep a close eye on income and expenses.<\/p>\n\n\n\n<p>Next, you need to have a good handle on your numbers. How much income do you personally generate in the salon?<\/p>\n\n\n\n<p>Say you put up your prices by just 20%; you could lose 20% of your client base and still make more profit. If you have favourite clients and are worried they might leave, tell them your prices are going up, but that you can <a rel=\"noreferrer noopener\" aria-label=\"offer a transition option (opens in a new tab)\" href=\"https:\/\/www.phorest.com\/us\/blog\/raise-salon-prices\/\" target=\"_blank\">offer a transition option<\/a> <em>(if you wish, and of your choosing&#8230; just not 20%)<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Staff Utilisation<\/h3>\n\n\n\n<p>Make sure you know how busy each employee has been over the past year, and look at trends. If you have an employee on your payroll who steadily hasn\u2019t been growing their clientele, figure out why and speak to them about it. If the situation doesn\u2019t change and isn\u2019t caused by not having enough new clients through the door, then you should let them go. Unfortunately, they become a liability to your business and without any signs of improvement, the situation won&#8217;t be sustainable as you grow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If You Don&#8217;t Have One, Hire A Manager<\/h2>\n\n\n\n<p>If you don\u2019t already have one, you <a rel=\"noreferrer noopener\" aria-label=\"will need a manager (opens in a new tab)\" href=\"https:\/\/www.phorest.com\/us\/blog\/assistant-salon-manager\/\" target=\"_blank\">will need a manager<\/a> to step out or reduce your time behind the chair. Promote or hire someone who shares your values, can make sure daily targets are met, and that <a rel=\"noreferrer noopener\" aria-label=\"standards don\u2019t slip (opens in a new tab)\" href=\"https:\/\/www.phorest.com\/us\/blog\/planning-salon-spa-procedure-manual\/\" target=\"_blank\">standards don\u2019t slip<\/a>. Don\u2019t pick your manager based on how much money they generate for you! Just because they are a good producer doesn\u2019t mean they\u2019re great at managing.<\/p>\n\n\n\n<p><strong>Listen to Phorest FM Episode 28, in which Salon Manager Kristina Malone discusses how to provide customers &amp; prospective clients with the best possible customer service and experience before, during and after their appointments:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Kristina Malone on Delivering Excellent Customer Service &amp; Experience\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/0YowUZEgzecylJDEvpWtJ2?si=P1naibbiT4-nOQlSYKYMkw&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Start by giving your manager more responsibility. If you\u2019re not going to be in the salon as much, can they inherit the responsibility of ordering stock, checking up on sales targets and other key day-to-day operations and issues <em>(like staff utilisation)<\/em>? A clear job description allows you to put KPIs in place, which you can look at with them each month.<\/p>\n\n\n\n<p>Remember: <a href=\"https:\/\/www.phorest.com\/us\/blog\/delegate-salon-leader\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"delegate (opens in a new tab)\">delegate<\/a>, don\u2019t abdicate.<\/p>\n\n\n\n<p>If you have questions about finance, business numbers or are looking for other business advice you can join my Facebook group <a href=\"https:\/\/www.facebook.com\/groups\/GMkyn\/\">Knowing Your Numbers<\/a>.\u00a0It\u2019s a safe place to ask questions and find out more about numbers in a supportive environment.\u00a0<\/p>\n\n\n\n<p>For more great tips, check out our full resource on <a href=\"https:\/\/www.phorest.com\/blog\/set-up-grow-successful-salon\/\">how to set up, run and grow a successful salon business<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>Gloria Murray is also on the Salon Mentorship Hub! If you\u2019d like to discuss a specific topic, you can <a href=\"https:\/\/salonmentors.phorest.com\/mentor\/gloria-murray\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"click here and book a free 15 to 30 minute consultation (opens in a new tab)\">click here and book a free 15 to 30 minute consultation<\/a>&nbsp;with her. Got feedback? Let us know either in the comments below or tweet us&nbsp;<a href=\"https:\/\/www.twitter.com\/thephorestword\">@ThePhorestWord<\/a>!<em>&nbsp;(Pssst! We\u2019re on&nbsp;<a href=\"https:\/\/www.instagram.com\/phorestsalonsoftware\">Instagram<\/a>&nbsp;too!)<\/em><\/p>\n\n\n\n<p>Thanks for reading! #LetsGrow<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">Featured imaged shot on location of&nbsp;<a href=\"https:\/\/www.aviarylane.com\/\">Aviary Lane<\/a>. \u00a9 Phorest Salon Software.<\/h5>\n","protected":false},"excerpt":{"rendered":"<p>This question comes up all the time, but because it all depends on where you&#8217;re at with your business, no answer will ever fit all situations. If, though, you were to be asked about your desire and plans for stepping out from behind the chair, the answer would probably be something like: &#8220;never unless I &hellip; <a href=\"https:\/\/www.phorest.com\/us\/blog\/step-out-from-behind-chair\/\">Continued<\/a><\/p>\n","protected":false},"author":40005,"featured_media":60304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1298,1300],"tags":[4359,4369,4671,4676,8509,9338,1105,1822,4139,4146,89,1528,8510,9341],"class_list":["post-60361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance","category-management","tag-finance","tag-finance-us","tag-gloria-murray","tag-gloria-murray-us","tag-healthy-finances","tag-healthy-finances-us","tag-management","tag-management-us","tag-managing-staff","tag-managing-staff-us","tag-salon-owner","tag-salon-owner-us","tag-stepping-out-of-the-business","tag-stepping-out-of-the-business-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>When Is It Financially Viable To Step Out From Behind The Chair? | Phorest<\/title>\n<meta name=\"description\" content=\"Want to scale your salon or spa, but feel like you need to step out our lessen your time behind the chair? 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