Phorest FM Episode 130: Seán O’Sullivan On Setting & Managing Salon Staff Targets
While some are born to take on challenges and go for gold at every given opportunity, most people will do their best to perform but need guidance and defined goals. Despite this well-known fact, staff targets get a bad rap: they don’t work, or they’re too much effort to manage. Even from the employee’s perspective, there’s often a pushback. A shift in how to approach them can solve all of that. If what you’re saying to your staff looks anything like this: “I need you to do this and reach these numbers by x, without any support whatsoever,” it’s no wonder things aren’t working.
Featuring Seán O’Sullivan (Phorest Education Manager), this week’s episode focuses on all things staff targets: how to set and manage them, get employee buy-in as well as encourage team collaboration.
Seán O’Sullivan is Phorest’s Education Manager where he is responsible for leading the Global Education Teams’ strategy, systems & data. He has appeared on Phorest FM episode 59 and episode 130 where he talks about reports and setting staff targets. Coming to Phorest Salon Software after 10 years in the Retail & Restaurant Industries, with experience across a range of business types, Seán has a passion for service excellence and loves nothing more than a good report that can improve a business. Driven by curiosity and inspired by service entrepreneurship, he takes pride in building an education team to match the varied needs of salons across the world, localised to suit their business.