Scheduling Admin was Becoming Overwhelming
Togninis Hair is a vibrant, family-run salon with two locations in Brisbane QLD. Speaking to owners Kristian and Tracey Tognini, they explain how they wanted a salon software system that better streamlined the management of their salons.
Before switching to Phorest, Togninis found that:
- Client communication was lacking, despite their in-salon commitment to providing exceptional customer service
- In-salon consultations were time-consuming
- Time was wasted with clients calling the salon to book appointments, or booking the wrong services
- There was no client feedback to help the team address small issues before they became bigger problems
As a result, the salon experienced a high no-show rate, where clients were missing appointments and not calling in advance to reschedule.