
Welcome to the Salon Ownerโs Podcast, Phorest FM Episode 22. Co-hosted by Killian Vigna and Zoรฉ Bรฉlisle-Springer, this show is a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off.
Phorest FM Episode 22
A main focus for this episode is keeping staff members motivated in your salon. Co-hosts Killian and Zoe walk you through five major tips from Valerie Delforg on how you can go about this this. Another common salon issue addressed here is, how you can get your team selling retail in a more effective way. Featured guests for this episode are two members of Phorestโs marketing team, Alex Quinn and Aoife Kelly-Cooney, who reflect on their recent โday in your shoesโ experiences, where they shadowed different salon receptionists and saw first-hand how things are run.
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Transcript
Killian Vigna: Welcome to the Phorest FM podcast, episode 22. Iโm your host Killian Vigna and today Iโm joined by
Zoe Belisle-Springer: Zoe Belisle-Springer, your co-host.
Killian Vigna: In this weekโs episode, Zoe will run through two guest articles, โFive Expert Tips For Improving Salon Team Moraleโ and the โIns and Outs of Selling More Retailโ. Weโre also going to bring in some members of the marketing team to talk about their day in your shoes. As always, we top off the show with our upcoming Phorest Academy webinars. This podcast is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Letโs get into the show.
Zoe Belisle-Springer: Good morning.
Killian Vigna: We usually kick-off the show with some blogs online, Zoe, but today weโre just going to get straight into โa day in the lifeโ. We have Alex Quinn, and weโve Aoife Kelly-Cooney from the marketing team. The two of you have just finished up work placements, work experience, shadowing, whatever you call it. What do you call it?
Alex Quinn: Shadowing, I would say.
Killian Vigna: Gone in and giving your expert advice. That what it was, wasnโt it?
Alex Quinn: Well, I have to say I was actually given the expert advice in this salon rather than the other way around.
Zoe Belisle-Springer: Where did you go?
Alex Quinn: I went to Waxperts last Thursday and I spent a day there with Christina on reception. Christina is the salon manager there. To be honest, I have to, say we did our training before we went in and then I thought weโre going to be able to show them maybe a little bit of the software that they havenโt been using yet, but Christina was pretty much an expert. She could be training people on how to use Phorest and how to provide excellent customer service. I actually learned a lot. Obviously, Waxperts are a salon that have an amazing reputation for their treatments, but the actual customer service side is nearly as important as their amazing treatments, so it all really ties together so well. They pretty much run a model salon there. Itโs what you would like your model training salon to be, seriously.
Killian Vigna: We had Ronan on before and the man knows the software inside out, but you were saying about the customer service, customer experience, thatโs where he panicked. No matter how well he knows the Phorest software, it was actually likeโฆ
Zoe Belisle-Springer: It was actually like answering the phone, doing things on the software, chatting to people, offering water, coffee, teaโฆ
Killian Vigna: When we say weโre going to go in and weโre going to do work placement with you, itโs really shadowing because you guys are actually the ones using the system, using it with your clients. We just know about it.
Zoe Belisle-Springer: You went as well Aoife, but in a different salon.
Aoife Kelly-Cooney: Yeah, a different salon. I would say it was a fairly different experience to what Alex had at Waxperts. I went to Leslieโs. Leslieโs been with us since 2006, so sheโs one of our first ever clients. Leslie is a fantastic client, absolutely adores Phorest. Of course, we love her as well, but because theyโre a much smaller salon than Waxperts, thereโs only four staff. They just really under-utilize the system because of time restraints. Similar to Waxperts they have an amazing customer service. Leslie said 90% to 95% of their clients are repeat clients. They really have no time to step away from their clients and use the software. Features like the marketing has been really under-utilized, but it was great to just give her tiny tips on sharing reviews and things like that. There are just small things that you can do that donโt take much time, but that make a huge amount of difference. That was great.
Killian Vigna: We do know that. Thatโs why Connorโฆ Connor is our marketing manager. He set us with the task of going out and do the placement to try and find out how much of the system our clients are actually using and where can we help, where can we find room for improvement. Where can we push training and stuff like that. Thereโs no point in having this system if youโre going to use 10% of it. Try and maximize it really well. Thatโs where youโll start seeing the benefits.
Zoe Belisle-Springer: Definitely. I was also in the UK on Friday, Saturday, in Bliss Skin & Beauty with Fiona Bicket, and they were quite a small salon as well. Theyโre only three and they just actually took on a new therapist. Now theyโre three, but there were actually only two for the longest time, but in saying that they also have a repeat clientele base. They were quite aware of all the areas of the software, so that was really interesting to see, theyโve used Client ReConnectโฆ The only part that they were kind of, they need an improvement from our part was the email editor, but we kind of all know that all already.
Killian Vigna: Iโm working on it.
Zoe Belisle-Springer: Weโre all working on that very hard. That was really interesting as well to see from that little town in Budleigh.
Aoife Kelly-Cooney: I think from our perspective, having worked in the first impressions team for almost three years, front-of-house, taking calls from salon owners and people who are working at salons. You just think that theyโre small problems that can be resolved very quickly, but when you see how little time they actually have in a salon, I can see how something tiny to us can be massive for them and really disruptive. It gave me a very good perspective on those, quite eye opening, how much time they really have.
Killian Vigna: We do talk to some clients. Iโd be talking to clients on the phone and stuff and they are just literally just off their feet. They barely get five minutes, barely get a fag break. Itโs trying to find ways around that so we know we can keep giving you education and stuff like that, but if you donโt have the time to do it, then whatโs the best route for us to approach it then? Iโve got Huckle the Barber coming up this Friday. I canโt wait. I look at Huckle the Barber and theyโre nailing it. Their marketing and stuff like that is brilliant. Thatโs where I suppose I specialize is the email marketing and the SMS marketing then with the Grow guys, so I do understand that. Now, I want to go in and see how they use the rest of the system. I have my training lined up for tomorrow.
Zoe Belisle-Springer: Feeling nervous?
Killian Vigna: Oh, definitely. Yeah.
Zoe Belisle-Springer: How were you guys feeling before, because I was feeling kind of nervous just because Iโve never worked in the beauty industry at all before. Itโs like Iโm confident of my skills with the software, but I have no idea what Iโm doing in that environment.
Alex Quinn: I was nervous chatting to clients, but actually, to be honest, I thought it was going to be much more frantic. To be honest, I think they were on such a calm front-of-house, also Waxpertโs clients they pretty much book in straight away after their appointments so thereโs really no frantic call center situation going on. It was actually veryโฆ Considering that theyโre all day ripping hair out of peopleโs body, itโs a very tranquil environment. Thereโs no screaming and shouting, itโs actually very pleasant. Itโs definitely what you wouldnโt expect a waxing salon to be. People come there for a nice treatment rather than being all stressed about a painful experience. Itโs actually a very calm environment.
Zoe Belisle-Springer: What about you? Were you nervous at all going in?
Aoife Kelly-Cooney: Yeah, of course. I think youโre always going to be somewhat intimidated when itโs a new environment, but I think on the flip-side, my comfort area would be dealing with clients and customer service. I found small talk was really saving my life. I was frantically trying to scroll through the screen. I was like, and so, tell me about your weekend.
Killian Vigna: [crosstalk 00:07:29]
Aoife Kelly-Cooney: Yeah. It was a great day. It was great.
Zoe Belisle-Springer: Quite a conversation.
Killian Vigna: Iโm going to say sorry to Clarisaโs clients now, but Iโm going to be talking about the weather a lot. We just love to talk about the weather, but itโs great because weโre all going to differentโฆ We put it down to thereโs hair, thereโs hair and beauty, and then thereโs spa. Thereโs so many more different sectors of the salon industry, and weโre all trying to do a different one, like Alex going to Waxperts. Thatโs hair removal, specifically. You went to beauty.
Zoe Belisle-Springer: It was Beauty, spa as well.
Killian Vigna: Then Iโm going to barbers as well, but I will also be doing a salon day.
Alex Quinn: Connor is, I believe, doing a hair salon.
Zoe Belisle-Springer: I think so. Yeah. Yeah.
Alex Quinn: I think theyโre covering a good bit of ground here.
Killian Vigna: Exactly, we get to come back andโฆ
Zoe Belisle-Springer: We need someone to go to nails now.
Alex Quinn: Yes.
Aoife Kelly-Cooney: Yes.
Killian Vigna: I need to get my nails done so Iโll jump in there. Any nail bars out there, give us a shout.
Aoife Kelly-Cooney: Youโll get a free receptionist for the day. I would love to do it.
Killian Vigna: Shadower, shadower. I canโt emphasize this enough. Iโm there to watch you.
Aoife Kelly-Cooney: That doesnโt happen.
Killian Vigna: Iโll get thrown straight into it.
Aoife Kelly-Cooney: Yeah.
Alex Quinn: Yeah.
Zoe Belisle-Springer: Pretty much.
Killian Vigna: Thatโs what Iโm saying. Itโs like, years of working in shops and stuff, I think those would be all right, but the software. Trainingโll have a lot of work with me tomorrow.
Zoe Belisle-Springer: Realistically, you still kinda use it a lot because you flow between Grow and Marketing, so you still use the system quite a lot, wouldnโt you.
Killian Vigna: I play around with the email editor, yeah. I know. Iโm comfortable enough with it. Iโm just, you know yourself, nerves.
Aoife Kelly-Cooney: I was a first-time user and I was terrified, to be honest. Everybodyโs telling me, โDonโt worry, youโre not going to be on your ownโ. This was coming from my team in Phorest, but when I went out there, I didnโt realize that the guys have no receptionist, and there were back to back appointments.
Zoe Belisle-Springer: Yeah. It was same for me. I was like [crosstalk 00:09:19]
Aoife Kelly-Cooney: I was all right. Itโs a testament to the software though that it was so easy to navigate. Then, of course, I did have my mobile phone and a few support contacts.
Aoife Kelly-Cooney: My hotline, donโt let me down!
Killian Vigna: Iโm bringing my Messenger app with me. [crosstalk 00:09:33]
Alex Quinn: Itโs actually, I was the same there because I wouldnโt be using the software on a daily basis at all. Itโs quite intuitive, especially for the basics, like making an appointment, cashing people out. You pretty much would be able to do it even with very limited or no training.
Alex Quinn: Yeah. Definitely.
Killian Vigna: All in all, good experience. Learn much, would you do it again?
Alex Quinn: Definitely. Definitely. I really enjoyed it. Iโd definitely love to get some more experience in the salon. Especially for our jobs, we donโt speak with the clients directly so often. Just to be able to actually see what they need and what they think and how their day is, thatโs just invaluable for us to be able to provide a better service too them eventually, so definitely.
Aoife Kelly-Cooney: Absolutely. I would love to do it again. Especially, if weโre going to be trying to get into a nail salon. Iโd love to get on board with that, but it definitely bridges the gap. I feel like thereโs much less of a disconnect now between us and the client, because we actually genuinely been in their shoes. Not just saying โWe know how you feel!โ Now, we do know how it feels.
Zoe Belisle-Springer: Props for being standing up all day, because I was absolutely wrecked on Saturday night.
Alex Quinn: Yeah. Itโs exhausting.
Killian Vigna: [crosstalk 00:10:48] You were actually standing all day?
Zoe Belisle-Springer: Yeah, pretty much. It was little tiny breaks here and there, but mostly standing all day. Yeah.
Killian Vigna: Big shout out to the guys for letting us join so far and the salons that are going to let us join. If there is any other ways I suppose that we can get training out to you, different approaches we can take, anything like that, because like we said, thereโs no point in having the system if youโre going to only use little bit. Get the most out of it. We know trying to find the time is a hassle, so get into contact with us, and what other ways can we reach you. How can we help you?
Zoe Belisle-Springer: Yeah, pretty much. Well, thanks so much for coming on to the show today.
Aoife Kelly-Cooney: Thanks.
Alex Quinn: Thanks.
Zoe Belisle-Springer: Of course. Weโll let you get back to your agendas. All right. Cheers.
Killian Vigna: Moving on from a day in the shoes, or a taster ofโฆ
Zoe Belisle-Springer: Yeah, a taster.
Killian Vigna: Not even skimming the surface on that one. So yeah, now weโre going to go on to the five expert tips for improving salon team morale and overall business. This is another guest article, isnโt it?
Zoe Belisle-Springer: Yes. This one is written by Valerie Delforg. Sheโs founder and CEO at Delforg and Co. She has over 20, 25 years of experience as a salon manager and just in the industry itself.
Killian Vigna: Sheโs a regular guest blogger for us as well.
Zoe Belisle-Springer: Yeah. Pretty much every month.
Killian Vigna: Went on for SOP to salon owners procedures. A lot of this stuff can always be added into your SOP manual. Always keep that on board. What have we got here then?
Zoe Belisle-Springer: For this month, I asked her how to motivate a team, and how to go about millennials and older generations, how do you address both generations within the same salon?
Killian Vigna: Just a little throw in, the millennials are people like us, born and raised with technology and stuff like those.
Zoe Belisle-Springer: Yeah. Whereas the older generation are just getting thrown into it and sometimes overwhelmed with it.
Killian Vigna: Weโre always talking about millennials so I suppose people are almost forgetting about the X generation.
Zoe Belisle-Springer: Yeah. I donโt know which one it is.
Killian Vigna: Forgotten about, but Valerie shows us how to approachโฆ
Zoe Belisle-Springer: She says thereโs a fool proof strategy that she uses for every kind of salon and spa team so that it blends both generations together. The first step for her is to make your team adhere to your vision. Define your vision. Make your team understand what your vision is, and once they understand that, it will be easier for them to work towards that same goal that you have. She actually said, โThe clearer the vision, the clearer the dream.โ I canโt agree more with that. Itโs so true.
Killian Vigna: You should jump on that nearly from day one of your staff members, then. We talked about that before, about the fear of your staff taking your client list and leaving. This is you setting the tone from the get-go that itโs your salon. Itโs your team. Theyโre a part of team. Not as negative as Iโm making it, not as firm as Iโm making it sound, but make that vision clear that you are the boss and you have to be on board with this.
Zoe Belisle-Springer: Where you want to go. Step two, she goes, create a win-win individual plan of action. In that terms, she means, what can you doโฆ Everybody in any situation will want something in the end. Some people, itโs to get more training, some people itโs to upskill. Some people, it could be something completely unrelated to the job theyโre doing. She says, if you partake in their dream, then theyโll partake in yours. Itโs a give-give. As long as itโs not hinding their set targets or anything itโs a win-win situation.
Killian Vigna: Thatโs your reciprocity right there. You have to give a little to get a little.
Zoe Belisle-Springer: Yeah, exactly.
Killian Vigna: Share your visions, share your dreams andโฆ Share your dreams, but share where you want to go with each other to show, โRight listen, Iโm listening to you, but this is what I want. Hereโs how we can make it work togetherโ.
Zoe Belisle-Springer: Exactly, because then after that sheโs like, find out what they want and the key to motivate someone is basically to understand what they want in the background, because if someone wants to stay in the industry and get higher and higher, then you got that and then you can offer training. Theyโll be happy to help you out afterwards, because youโre helping them.
Killian Vigna: Exactly, youโve helped them develop.
Zoe Belisle-Springer: Yeah, but even if they didnโt want to stay in the industry overall and theyโre doing a course in something else, can you offer them more time to study when they achieve a target? Or just finding a way to help them in their dream. And in that way, because in the end theyโre still working in your salon while theyโre doing that second thing on the side.
Killian Vigna: Youโre trying to find that balance. Itโs easy to say, well, youโre a member of staff for me. Youโre going to work for me. Youโre going to do what I say. At the same time, if theyโve got other stuff going on in their life and thatโs affecting that, all of a sudden the whole attitude of working with you changes, and theyโre nearly going to want to leave then at that stage.
Zoe Belisle-Springer: After that, step threeโฆ Thereโs only actually five steps, so weโre halfway through already. Step three, meetings, meetings, meetings. We canโt stress that enough. Valerie has actually written a few blogs about meetings and weโve covered about it.
Killian Vigna: Weโve talked about it a few times, yeah.
Zoe Belisle-Springer: Individual, team meetings, theyโre just crucial to a smooth operation.
Killian Vigna: Itโs what you make of it. It doesnโt necessarily have to be two people in a room grinding through what has to be done. The two of you could go out for a coffee or just pop outside for a brief walk, anything. Again, you know your team members. Whatโs the best approach to go with them? Donโt force them into a room if thatโs not the type of person they are.
Zoe Belisle-Springer: Exactly. Yeah, yeah, yeah. Step four, designing a training program. She says that offering education and having a budget set for training is actually really, really motivational for most staff because that way, they get to learn a new skill. You can set it for every quarter, a yearly program, anything that happens in every quarter. It doesnโt have to be every week. She says, โand not just brand trainingโ. She was giving us examples where she was saying, I know this spa who trained their staff in tea making from a Japanese tea master, or a hairdresser who had the team going on a head massage course.
Killian Vigna: That Japanese tea master is pretty cool, though.
Zoe Belisle-Springer: It is pretty cool. She just delivered a reception training that focused on how to handle pressure. It doesnโt have toโฆ
Killian Vigna: Who is this person? This is really good.
Zoe Belisle-Springer: It doesnโt have to be treatment-related. It could be something out the box that you can tie in skills that could help you in reception or the front-of-house or anything like that.
Killian Vigna: Itโs different as well, I suppose, someone going, do you want to learn how to make Japanese tea or something like that.
Zoe Belisle-Springer: Well, think about it, if you get a training in that, then you can offer tea as a customer service perk in the salon. You just have an understanding of this extra cool thing.
Killian Vigna: Everyone does tea and coffee. Thatโs your upper hand.
Zoe Belisle-Springer: Yeah. Exactly. That was a really cool point. Her step five is, she says, it all starts from the interview. You were mentioning that just earlier, but it is true. As soon as someone comes into your business environment, you need to make everything crystal clear as to whatโs your vision and where you want to go and what do you expect of them.
Killian Vigna: Donโt be worried about scaring them. Again, itโs all about how you approach the situation. You could do it as part of your induction. So, someone thatโs just started with you today, Iโm going to do an induction week, Iโm just going to take you through a couple of things. Hereโs our vision. Hereโs where weโre going to go. We offer training, but this isโฆ Not what we expect of you, but weโll help you progress your career, but we need a little bit back. Just address it all from the get-go. Again, it can be done as part of an induction, so itโs not like a โyou have to doโ sort of thing.
Zoe Belisle-Springer: Yeah. Exactly. That pretty much covered it for salon team morale, but if we go on to our second guest article, she used to work for Phorest. Sheโs a trainer and beauty industry expert. Caroline Quinlan. She talks about how good retail could be for your salon, basically. That pretty much ties into the webinar Iโm just giving today, actually. Itโs nice to chat about it, I suppose, today.
Killian Vigna: Weโve talked about it from our own experience, you do the webinar, and then we actually have an expertโs opinion on it.
Zoe Belisle-Springer: Caroline, basically, the outline of the blog is that she puts a fictional situation together and explains why that therapist would be scared to sell more retail. She says, okay, well, from a salon ownerโs point of view youโre thinking, well, weโre getting loads of clients, so why should I pull that therapist aside because she needs training to sell more retail? The answer is that itโs so much more beneficial for you. If you donโt have the means to hire a new staff, retail can help you scale without doing that extra hire. Itโs just so much easier toโฆ If you have someone that sells just even 10 extra quid a day, multiply that by five times a week, and 52 weeks a year. Youโve got a whole bunch of revenue just there, laying, sleeping.
Killian Vigna: I love the way you didnโt actually work it out, butโฆ
Zoe Belisle-Springer: Iโm not going to worry about it.
Killian Vigna: Itโs a Monday morning.
Zoe Belisle-Springer: It is a Monday morning.
Killian Vigna: You get the gist! [crosstalk 00:20:37]
Zoe Belisle-Springer: What do you expect from me! Then she highlights five steps towards success. She says get your commission right. We do have a blog on commission actually. Weโve got it requested quite often actually.
Killian Vigna: It was weird. I actually got a request for it last week. I didnโt know we had commission blogs, but apparently, we do now.
Zoe Belisle-Springer: Yeah. We do. Then she says, try and give a monthly prize for sales person of the month. Maybe come up with a fun name with it. Quiz your team on products. Whatโs in the products? Why do you use this one? What will it do to my hair or my face, whichever.
Killian Vigna: That would be great if you want to do product demonstration days with your clients as well. At least your staff are fully trained in it. People are coming in, and you donโt have to go guess-buying products, as in guessing what products to buy. You get some samples, get your clients in, and find out what products they actually want to use. You just start stocking that, and it makes it easier for your team to sell them.
Zoe Belisle-Springer: Another thing to make it easier to sell is creating a conversation agenda. Instead of just having that end-of-appointment pitch, you can introduce the product and its benefits and all of that within the entire appointment. It makes it less pushy and also gives you the opportunity to upsell.
Killian Vigna: This conversation, if youโre doing a certain treatment on someoneโs hair or a certain style of nail polish or varnish, itโs going to come up in conversation what product youโre using. Youโre using this product. Why youโre using that product? Well, because I can do this, this and this, whichโฆ
Zoe Belisle-Springer: The fifth step would be to prepare your therapist for objections. If someone goes in and says, yeah, but I can get shampoo anywhere for five pounds cheaper, what do you say to that? You need to prepare yourself for that, to sell benefits of it.
Killian Vigna: You could always walk into Tesco and get it five quid cheaper, but youโre getting the expert advice. Thatโs you going in and going, I think I need this product. Where, if youโre in the salon you guys are the experts. Youโre professional. You know way more than I would.
Zoe Belisle-Springer: Yeah, and you need to educate your clients about what you are providing. Youโre the best ones to do that, so why not take advantage?
Killian Vigna: I was going to say something, but youโve got tips coming up here, so Iโll hold off.
Zoe Belisle-Springer: She goes on with five tips to sell more retail. That ties in perfectly to the webinar Iโm giving today on retail, but in a nutshell, loyalty scheme, and the kind of music you have in a salon is going to influence buying behaviour.
Killian Vigna: Spotify playlists work with that as well.
Zoe Belisle-Springer: Yeah. Absolutely.
Killian Vigna: For anyone using Spotify. Legally.
Zoe Belisle-Springer: Displays, so you know, how you present your products and are they accessible? If theyโre locked behind a little glass door itโs gonna be hardโฆ
Killian Vigna: Is it an effort for the client to have to ask you to get that product?
Zoe Belisle-Springer: Most people are shy to do it.
Killian Vigna: Yeah, completely. If I have to do an extra step, Iโm not going to do it. Life is all about shortcuts.
Zoe Belisle-Springer: Exactly, yeah. Making your prices clear is the fourth tip, and the fifth one is to remember that the longer a client stays in a salon, the more likely they are to buy.
Killian Vigna: Weโre not talking hold them there until they buy something.
Zoe Belisle-Springer: If theyโre sticking around and theyโre asking questionsโฆ
Killian Vigna: Youโve got more [crosstalk 00:24:12]
Zoe Belisle-Springer: Definitely, so it will make it easier. You just donโt leave them in a corner. You try to make a conversation.
Killian Vigna: Exactly. For anyone out there that is kind of, if they think their staff isnโt going to want to upsell because it might affect their tips, put that commission scheme in place because I remember back in college when I was working in a bike shop, we had the commission basis or the KPIs. For every certain product, we sold we got a couple of percents. At Christmas time, I was making more on those commissions than I was working there. That encouraged me to upsell as much as possible.
Zoe Belisle-Springer: Probably massive incentives.
Killian Vigna: Yeah, so put those incentives into place. They could only be $0.50 per product, whatever. Work out your margin. Your staff will be on board with that. They will be more like, here you go.
Zoe Belisle-Springer: That goes for staff that works for your even booth renters and stuff.
Killian Vigna: Exactly.
Zoe Belisle-Springer: I guess that pretty much sums it up for the blogs, but if we go on to webinars, thereโs one today as I was mentioning, the retail webinar is on and then thatโs 3:00 PM UK, Ireland, and 10:00 AM, US Eastern time. The other webinar we have coming up is just this Wednesday on online reputation and thatโs given out by Chris Brennan.
Killian Vigna: Thatโs talking about how people treat, rate, and react to your salon online.
Zoe Belisle-Springer: Exactly. Your Google reviews, your Facebook reviews and your Yelp reviews, and thatโs exactly the same time. 3:00 PM UK, Ireland time and 10:00 AM US Eastern time, so that New York area.
Killian Vigna: You can register for those through the Facebook event pages.
Zoe Belisle-Springer: Yes.
Killian Vigna: As always.
Zoe Belisle-Springer: In the ticket section, and obviously, itโs free, so donโt be shy. Just save your spot.
Killian Vigna: Thanks for tuning into the show today. Like we said, as always, if you like the show, why not give us some feedback on iTunes or PodBean?
Zoe Belisle-Springer: If you have someone in mind that youโd like us to interview even, give us a shout.
Killian Vigna: If thereโs any topics you want us to cover, give us a shout. Tweet us @thePhorestword, whatever way, even call into First Impressions and say I want to talk to Killian and Zoe. Also, like we said about doing the Day In Your Shoes, if you do have any ways that you might think would be better for us to help you get more training on the system; again, let us know how can we help you.
Zoe Belisle-Springer: Exactly, saying that. Have an amazing week and weโll catch you next Monday.
Killian Vigna: Enjoy
Thanks for reading!
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