Category: Customer Service

The Salon Owner’s Guide to Client Retention

Ever wish you could replicate your favourite clients and just have them visit your salon or spa over and over again? You know the ones we’re talking about; those who […]

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, whether they have a dedicated team or not, I have been on a mission to revolutionise my clients’ salon reception areas and desks. More specifically, I focus on the training […]

25 Salon Conversation Starters To Use With New Clients

Being a stylist, therapist or a hairdresser might require you to put on an extroverted persona, but that doesn’t mean you always feel at ease meeting people. That being said, […]

The Salon Survey: One Of The Most Effective Ways To Find Out What Your Clients Want

Marketing can be a confusing, intimidating thing to try and get our heads around. Mainly it’s when we look at the big picture, we can start to get a little […]

Become A Master Of Customer Service Through Your Salon Client Card!

I’m sure you have heard the saying ‘information is power’. This is especially true when it comes to technology. The more you put in the more you get back! The […]

Salon Mothers Day Marketing Ideas to Make You Stand Out this March

Mother’s Day is fast approaching and you need to be ready now to make the most of the opportunity. Here at Phorest we believe that days like Valentine’s Day and […]