The Salon Owner’s Guide to Client Retention
Ever wish you could replicate your favourite clients and just have them visit your salon or spa over and over again? You know the ones we’re talking about; those who […]
Read articleCategory: Customer Service
Learn to run, manage and grow your salon to new heights #TogetherWeGrow
Revolutionise Reception with PhorestGuest
When clients enter your salon, what’s their first impression? Are they greeted with a lengthy queue of waiting guests, or perhaps an empty, unmanned reception desk? Do you spend your […]
Read articleTop Tips For Your (Online) Reputation: From Five-Year Client Experience Award Winners
We’ve asked 5-year winners of our prestigious Client Experience Award for their best tips to create the kind of exceptional customer experience that earns sparkling online reviews, keeps your clients […]
Read articleHow To Maintain A Post-Lockdown, Top-Quality Salon Experience
The industry is likely never to go back to the way it operated before COVID-19. As salons and spas progressively reopen, they are also shaping a new normal. However, with […]
Read articleThe 3 Marketing Emails You’ll Need for A Successful Salon Reopening
There are many vital elements to consider when looking at reopening your salon. But let’s say that you have your new schedule organised, your new opening hours set and your health […]
Read articleTogether, But Apart: Staying Connected With Salon Clients Through A Crisis
Over the days, months and years, you’ve put in a relentless amount of work to build your clientele. In salon clients who’ve been trusting you for a long time, you’ve […]
Read articleThe Client Is Paramount: Salon Owners Summit Speakers Who Have Emphasised This
At this year’s Salon Owners Summit, I spoke about how technology has advanced business in ways we could only have ever imagined. Who would have thought, ten years ago, that […]
Read articleThinking Differently: Your 2020 Blueprint For Salon Growth
Falling into the Millennial generation myself, I was quite surprised to hear Stefanie Fox Jackson, speaker at the Salon Owners Summit 2020, mention the Internet saw the light of day […]
Read articleThe Better Choices Better Leaders Make: Acknowledge vs Defend
Acknowledge vs Defend. When we frame an idea, a problem, or an opportunity, we are choosing our perspective. Look at a “glass as half-empty,” and we start conserving and protecting. […]
Read article
