Mastering the Client Lifecycle: Kati Whitledge’s Framework for Winning & Keeping Clients
At the intersection of love and people is the human need for connection. Between people and marketing, the human longing to feel recognized and engaged in ways that matter. And […]
Read articleKen Hughes: How to Use CX To Build Brand Success
In an age where old-fashioned customer service is getting lost in the noise of automation, digitalization, and depersonalization, giving your customers an experience to remember when they visit your business […]
Read articleGoing Above & Beyond: Small Customer Service Ideas That Make a Big Impact
Good customer service can go a long way with your clientele. 83% of people are willing to pay up to 16% more for better customer service. If that’s not impressive […]
Read article5 Ways to Provide Premium Customer Service in Your Spa or Salon
With so many salons and spas offering similar services, for many businesses, the quality of your treatments isn’t going to be what makes you stand out. It’s the quality of […]
Read articleEnough Is Enough: When It’s Okay To Fire A Bad Salon Customer
In the professional hair and beauty industry, salons and spas are often seen as sanctuaries of peace and tranquillity, where clients visit to sit back, relax, and indulge in a […]
Read articleCreating a Menopause-Friendly Salon Space: Our Top Tips
With many countries across the world experiencing an aging population, now more than ever it’s important to understand how to service clients who are experiencing the effects of menopause or […]
Read articleYour Expertise. Our Tech. Give Your Clients a Premium Consultation.
As part of our ongoing Summer Collection, we wanted to design a feature that makes the consultation process easier, quicker, and safer for Phorest salons and clinics. Understanding the unique […]
Read articleThe Salon Owner’s Guide to Client Retention
Ever wish you could replicate your favorite clients and just have them visit your salon or spa over and over again? You know the ones we’re talking about; those who […]
Read articleRevolutionize Reception with PhorestGuest
When clients enter your salon, what’s their first impression? Are they greeted with a lengthy line of waiting guests, or perhaps an empty, unmanned reception desk? Do you spend your […]
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