
Welcome to the Salon Ownerโs Podcast, Phorest FM Episode 66. Co-hosted by Killian Vigna and Zoรฉ Bรฉlisle-Springer, Phorest FM is a weekly show that puts forth a mix of interviews with industry thought-leaders, salon/spa marketing tips, company insights and information on attending Phorest Academy webinars. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off.
Phorest FM Episode 66
Ever walked into a hospital and thought: โWoah, why is it so bright?โ Or perhaps have you experienced the other end of the spectrum in work or at home: โI canโt see anything, I need more light.โ In this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs. Find out about the different types of lighting, what each is best for and what you should look out for when playing with the light in your salon or spa. Then, get inspired by some online education resources and marketing ideas.
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Transcript
Killian Vigna: Welcome to the Phorest FM podcast, episode 66. Iโm Killian Vigna.
Zoe Belisle-Springer: And Iโm Zoe Belisle-Springer.
Killian Vigna: This weekโs episode will feature discussions around some of Marchโs popular material on the Phorest Blog. Weโll discuss interior design lighting tips, online education, and marketing ideas for your salon or spa.
Zoe Belisle-Springer: As always, we top off the show with our upcoming Phorest Academy webinars.
Killian Vigna: So grab yourself a cup of coffee, sit back, relax, and join us weekly for all your salonโs business and marketing needs. Good morning, Zoe.
Zoe Belisle-Springer: Good morning, Killian. How are things?
Killian Vigna: Iโm good now, yeah. Yourself?
Zoe Belisle-Springer: Pretty good. Pretty good. I mean, weโre back in the snow again in Montreal.
Killian Vigna: Weโre prepared for a Pest from the West. We had the Beast from the East there, last week, or two weeks ago. Yeah, which is mad, because weโre in the second week of March, which brings us to your blog episode.
Zoe Belisle-Springer: Yeah. Thereโs quite a few things that have been going on on the blog. Thereโs a bit of chat about GDPR, obviously, which is an ongoing thing for salon owners to prepare for, May 25th. Apart from that, there have been a few articles that have stood out, in terms of the engagement. One of those was the lighting tips to complement interior design. Itโs interesting how lighting can actually change either the vibe of your salon, or how your retail display stands out, or the day-to-day tasks. Thereโs different types of lighting.
Killian Vigna: I had a look at the blog, and Iโm not going to lie. What was it, the second two that youโre going to talk about? I never even knew that was the right name for them. So you might need to give a bit of context around those.
Zoe Belisle-Springer: Yeah. Well, thereโs mainly three big types of lighting. Thereโs ambient lighting, which is your kind of primary light switch when you go into a room, turn on a light. Thatโs kind of your ambient lighting. This is obviously something that you need, but then to accentuate certain things, or to help, say, for instance, your receptionist at the desk, sometimes that lighting isnโt strong enough for you to be able to do all your tasks during the day, so another type of lighting that youโll hear about is task lighting. Essentially, thatโs when, say, for instance, your reception desk doesnโt have a lot of light, or your colour station isnโt really well let, youโll have, for instance, a littleโฆ You can use table lamps, floor lamps, pendant lights, anything that will give that additional light to that little space.
Killian Vigna: That kind ofโฆ Almost a torch, nearly. The light is focused on one area, as opposed to just open light.
Zoe Belisle-Springer: Yeah, yeah, yeah. You know when youโre sitting in bed, and you have a little light next to your bed? Thatโs a task lighting. That would be something that you would turn on to read a book, for instance, you know?
Killian Vigna: Thatโs one of the ones where I was like, โTask lighting? Whatโs that?โ
Zoe Belisle-Springer: Yeah. Then, the third type is accent lighting. That essentially is to bringโฆ The way youโd use it in a salon or spa is to bring your customerโs attention to something in particular. Now, Iโm thinking retail products, Iโm thinking any kind of display that you have. Is there a waiting area where you keep books and magazines? Maybe youโd want to accentuate that.
Killian Vigna: So itโd be kind of like a backlight, is it? You kind of-
Zoe Belisle-Springer: Yeah. You could have a backlight, yeah. Sometimes, backlights, especially for products, if itโs very, very bright, itโll actually have the opposite effect, because itโs going to be so bright that the products wonโt actually stand out.
Killian Vigna: Yeah.
Zoe Belisle-Springer: Sometimes itโs more interesting to have a light that goes onto the products, compared to if you have it coming at the back of them.
Killian Vigna: And do you have different styles of lights, like softness, or harshness, or anything like that?
Zoe Belisle-Springer: Yeah, so obviously light is a very complex thing. There are different colours. Youโve probably noticed yourself, sometimes, if you go in a hospital, the lights are really, really bright and white. Sometimes youโll walk in a room, and the light is kind of yellow. Itโs on the range of a Kelvin scale, itโs called. In terms of your salon, that will change a lot of things, especially, for instance, for anything that you do with colour. Think about it. If your light is too warm or too cold-
Killian Vigna: Youโre going to see different tones and stuff like that.
Zoe Belisle-Springer: Well, imagine you do a full face makeup on someone, and they leave your door, and because the lighting was so different, they get a completely different result as they walk out the door.
Killian Vigna: Yeah.
Zoe Belisle-Springer: Itโs something to be careful. Thereโs essentially five things to remember, when youโre playing with lights and redecorating your salon, in terms of lighting. Make sure that they flatter and complement your design because that will change quite a lot. For a customer walking into the salon, lighting is something that can either throw them off or make them feel really comfortable.
Killian Vigna: Yeah.
Zoe Belisle-Springer: Yeah. Then, thinking about placement, make sure thereโs noโฆ Especially for salons and spas, make sure thereโs no shadows around your stylistsโ and therapistsโ working area because thatโsโฆ Imagine the stylist having to say to the client, โOh, sorry. Can you move a little bit to the left, because I canโt see because of the shadow?โ
Killian Vigna: Yeah. [inaudible 00:05:17]. Yeah.
Zoe Belisle-Springer: Yeah. Itโs no good for anyone. Bulbs: Try to choose ones that render colour accurately. Again, not too yellow and not too white. Thereโs a thing called colour rendering index, which I explain in the blog further. You want to keep that between 80 and 85. Again, just go and read that blog, and youโll have a better understanding of what that is. If you do want to create a certain mood, then you can use dim lights, for instance.
Killian Vigna: I love dim lights.
Zoe Belisle-Springer: Yeah. That works very well. Thereโs a few more things down there. The impacts on why you should have good lighting in your salon and spa. I encourage you to go and read that on the Phorest blog. The article is called Top Salon Lighting Tips To Complement Your Interior Design. That was published very late February, early March.
If we move on to the second one that was very popular, and Iโve seen going around on social already, itโs the 10 Alternative Online Salon Courses That Will Help You Grow. That was essentially a blog that we published about, I want to say, two, three years ago already. I went through it from A to Z, and looked at all the courses that we had listed, refreshed all the list, added way more as well. So thereโs different things there. You know how we do Phorest Academy, and we have, for instance, a webinar on leadership, or a webinar on GDPR, and things like these? This blog actually goes into the Udemy, Skillshare, Coursera kind of courses, and theyโre on different types of subjects that you wouldnโt necessarily get through Phorest Academy.
Killian Vigna: Are these self-taught courses, or an online university, or something?
Zoe Belisle-Springer: Yeah. Thatโs the one. Itโs a bit like an online university, with a very, very low fee. Obviously, this is to develop yourself. You could have public speaking, inspirational leadership, writing that sells, creating effective messages to promote your brand and products.
Thereโs usually one or two, sometimes even three courses per topic. Iโve listed ten different types of topics. Thereโs even courses on HR, and recruitment, social psychology. Thereโs a lot of things in there. Design, interior design, photography. Anything that can really add to your set of skills, and can help grow your business, essentially.
Killian Vigna: Yeah, because you always want to be learning. But as far as I know, some of these courses, theyโre not even overly expensive, either.
Zoe Belisle-Springer: No, no, no. Some of them are free. Some of them areโฆ I think Coursera charges, I think, $60 per month. But most of the courses you can do in a month, so itโs really not that much.
Killian Vigna: Yeah. Cool. That brings us to our last blog, which is the Salon Marketing Opportunities to Avail Of This Coming March, which it is March now, so avail.
Zoe Belisle-Springer: Avail, yeah. In the UK and Ireland, last week was Motherโs Day, so there were things in there for Motherโs Day. This weekend is St. Patrickโs Day, and coming later in the month is Easter, so there are quite a few things you could do around those holidays. I donโt know if you have anything off the top of your head, but if I kick it off, Iโd say even just for St. Paddyโs Day, the easiest one, treat your clients with an Irish coffee. Itโs always something nice to do. Itโs always very appreciated by clients when they come in, and you say, โOh, do you want to top it up with a bit of Jameson?โ or any kind of whiskey. Itโs a nice touch in the morning.
Killian Vigna: In the morning, yeah?
Zoe Belisle-Springer: Well, I used to go-
Killian Vigna: [inaudible 00:08:55]
Zoe Belisle-Springer: No, seriously. I used to go to a salon where, it was especially during the holidays, because they didnโt really celebrate St. Paddyโs Day, but especially during the holidays, youโd come in, and Iโd have appointments at 10:00 or 11:00 AM, and Iโd get a little Baileyโs coffee or Irish coffee. Itโs delicious. Starts your day perfectly.
Killian Vigna: Puts a smile on your face Iโm sure, yeah.
Zoe Belisle-Springer: Oh, yeah. Definitely. But no, other than that, you could use the colour for St. Paddyโs Day, and just translate that to something else. For instance, you could decide that on St. Paddyโs Day weekend, you could give a certain percentage of your sales to an environmental charity, or even a non-profit looking for help in your local area to clean up, say, for instance, a beach, or something like that.
Killian Vigna: Thatโs pretty good. Itโs always good to think of local, small charities that wouldnโt usually get big funding, either.
Zoe Belisle-Springer: Mm-hmm (affirmative). Or even, like I said, just hands-on help. Sometimes thatโs all they need. Thereโs things like that. Thereโs also one there that I put up, and it was the pot of gold promotion. It was taking inspiration off what David Barnett, in the Christmas retail opportunities podcast that we did with himโฆ Took inspiration from that. I donโt know if you remember that. We were talking about that little wheel of fortune.
Killian Vigna: Yeah. It was a brilliant idea. He has it in his salon, and everyone can just spin it around when they want.
Zoe Belisle-Springer: Exactly. Yeah. If you do that for St. Paddyโs Day, you could say thereโs three level of prizes. For instance, if you spend, I donโt know, 50 euros, pounds, or dollars, you get the level one type of prizes, that are according to how much theyโve spent, because you donโt want to over-give a prize either. Then, clients who spend from 50 to 100, they get the level two prizes. Those who spend 100 or more, they get the level three prizes. That way, youโre not giving away a massive prize to someone whoโs spent 20 euros in your salon, either. Then, you can create a list of prizes like that, depending on bill spend, and just get them to spin the wheel at the end of their treatment. Itโs a nice thing to do. It gets people talking, definitely. Can even share it on social.
Killian Vigna: Yeah, itโs a bit of fun, and itโs engaging, too, with the chance of a reward.
Zoe Belisle-Springer: Exactly. Yeah.
Zoe Belisle-Springer: The other thing that I put up there that was actually quite fun to do myself was a St. Paddyโs Day Trivia Quiz that you can actually host through social media, and draw daily prizes, or invite people to answer. If you donโt want to do daily prizes, you can say, โIf you answer 10 out of the 13, then youโre automatically entered for a draw,โ or something like that. Essentially, youโre just kind of asking questions about โWhat is St. Patrickโs Day? Why do we celebrate that?โ
Killian Vigna: Yeah.
Zoe Belisle-Springer: That was actually quite fun to do. Did you know that St. Paddyโs Dayโs colour wasnโt actually green before? For a long time, it was blue.
Killian Vigna: Oh? What made it green?
Zoe Belisle-Springer: Accidentallyโฆ Well, from what Iโve understood, accidentally, I think it was Chicago, they startedโฆ There was an accident, and they put loads of green in a river, so thatโs kind of what kind of started it all. But, yeah. It was actually blue before.
Killian Vigna: Did you know the hometown Iโm from, which is good old Naas, in Kildare, was the showdown for St. Patrick and the last snake of Ireland?
Zoe Belisle-Springer: Are you for real?
Killian Vigna: Yeah. Yeah. So the final showdown happened in Naas, where Iโm from.
Zoe Belisle-Springer: That is so funny.
Killian Vigna: Thatโs why we have a snake on our crest.
Zoe Belisle-Springer: Oh, well, you learn something every day.
Killian Vigna: [inaudible 00:12:33].
Zoe Belisle-Springer: Jesus. [pause] Easter. March 30th to April 2nd this year. You could sponsor an Easter event in your local town. Thatโs kind of the easiest thing if you donโt really have the resources, or youโre too busy to do something in your salon. It could be an Easter event that includes families and stuff, because then youโre getting the parents, to get that visibility of your salon. You could reward your most loyal clients by sending them a little note with, maybe, one or two product samples in the mail.
You could create Easter self-care baskets. One way to do sell retail is by creating grab-and-go packages and baskets. I know youโre a big fan of those when it comes to Christmas and stuff. Weโve discussed this before.
Killian Vigna: Yeah.
Zoe Belisle-Springer: Creating special Easter treatment packages, again, often for stylists and therapists that feel maybe a little shy to push a different treatment, to try and get clients to try a new thing, treatment packages is a great way to do that, because you have this opportunity of saying, โWell, youโve already tried this. Why not add this to your experience next time?โ or something like that. You can market it as limited availability, rather than limited time only, because the way I see it, Easter is only there for a weekend. Everybody knows that itโs only a limited time, whereas if you say a limited availability, youโre putting your marketing at a different angle. People will want to get onto it before it runs out.
Killian Vigna: Yeah.
Zoe Belisle-Springer: Then, you could also put on a โCount The Eggsโ social media contest. Iโve seen this before. You know those little bags of the mini Easter eggs or even the Cadbury eggs?
Killian Vigna: Oh, I think I know where youโre going with this. Iโve seen it with coins, and jellies.
Zoe Belisle-Springer: Yeah, yeah. Exactly. You buy a few of them, and then you put loads of them in three jars, and you ask people on social mediaโฆ Take photos. Put it on social media, your Instagram, or Facebook, or whichever platform, and you ask people to try and guess how many eggs are in the jar. The people who get the closest answer or the person who gets the closest answer could get a complimentary treatment of their choosing or something like that. Itโs a fun thing to do. It gets a lot of engagement every single time Iโve seen it.
Killian Vigna: Itโs one of those curiosity ones, as well.
Zoe Belisle-Springer: But when you do create those jars, for the sake of you, just donโt forget to count the eggs when you do it the first time.
Killian Vigna: Or you could do a Facebook Live at the end, where you count them all on Facebook.
Zoe Belisle-Springer: Oh, yeah. That too. Listen, Iโve seen one of my mates-
Killian Vigna: Iโm not going to sit down and watch it, but you could.
Zoe Belisle-Springer: No, where Iโm going with this, one of my mates is a YouTube star/Instagram influencer, and when he hit 20,000 subscribers on YouTube, he decided to thank every single one of them. He counted from 1 to 20,000 in a video. It was quite funny, to be honest. I didnโt watch the whole thing because thatโs very long-
Killian Vigna: Wow!
Zoe Belisle-Springer: โฆbut, I mean, you could do that with the eggs.
Killian Vigna: Letโs hope you donโt have enough time to count all those eggs.
Zoe Belisle-Springer: Yeah. I mean, thatโs only starters. You can have many more things you could do. Iโm always surprised to see how creative people get around these holidays, even just, say, International Womanโs Day last week. Therwereas loads of things going around on social media. It was just great to see people engage with each other, and celebrate, either women, or Motherโs Day, which was last weekend. Itโs just really great to see the engagement, and how people get creative around these holidays.
Killian Vigna: For the second part of our show-
Zoe Belisle-Springer: The webinars. Phorest Academy webinars. We have one coming up on March 21st. Itโs a special Irish Hairdressers Federation webinar/Phorest Academy webinar. Itโs on Salon GDPR. Again, itโs essentially that same, one-hour master class, but tailored for Irish Hairdressers Federation. Thatโs with Connor Keppel, from 10:00 AM to 11:00 AM UK/Irish time. Heโll go through understanding what GDPR is, how it affects your salon, the work involved in becoming compliant, and the risk of not being compliant. What could that cost your salon?
Then, the other one coming up would be in April, but Iโll mention it anyways, just because you really donโt want to miss out on this one. Itโs the Phorest Academy โBecome an Exceptional Leaderโ, with Valerie Delforge. Thatโs her last webinar of the salon management series that sheโs been running for about six months with us. It is something that you want to get onto. Itโs a topic that we just discussed on Phorest FM recently with David Barnett. So, leadership. She will go through ways to motivate your team to achieve targets and goals. Sheโll talk about how to inspire staff to take ownership of their own roles. Sheโll go through strategies on how to become the leader that youโve always dreamed of being. Thatโs on April 11th. Itโs far away from now, Wednesday, April 11th from 2:00 PM to 3:00 PM UK/Irish time, or 9:00 to 10:00 AM US Eastern time.
If you want to sign up to any of those, you, as always, go onto our Facebook page, in the Events section, click on the event of your choice, and click Get Tickets. Events are free, as always. You just have to sign up and save your spot on the day.
So, thatโs it for us today. If you have any feedback, feel free to leave us a review on iTunes or on Stitcher. Weโre always looking for suggestions on how to improve the show. Otherwise, have a wonderful week, and weโll catch you next Monday.
Killian Vigna: All the best.
Thanks for reading!
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