Phorest FM Episode 120: Switching Salon Software, Insider Tips For A Seamless Transition
For many, opening a salon is a thrilling, yet scary experience. After a while though, once the wheels are in motion, habits start forming. After a couple years, the salon runs things a certain way, and the thought of changing that up by switching salon software, for instance, is likely to trigger some fear.
Fear for creating a short period of instability; that it won’t work out the way you imagined it would. Fear that you’ll lose data or that your staff won’t get it. Fear of leaving a comfort zone.
Our brains consider what is known to be far safer. The only way past this is to some research, plan things as best as you can and make educated decisions. Featuring Paul Kiersey (Phorest Onboarding Team Lead) and Will Hulihan (Phorest Brand Ambassador), this week’s episode focuses on insider tips for a seamless transition from one salon software company to another.
During his time at L’Oreal, he managed 55 luxury salons throughout the Bay Area, conducted product knowledge classes, business/marketing support and business development for these accounts. Will has a long history in the salon & beauty world with more than 20 years working directly with or alongside the industry.
In addition to his direct salon experience, Will worked in media for various start-ups and regional/national magazines such as Teen People, SPIN and 7×7 as their Fashion and Beauty Director. In 2009, he created a media company called CHADS Media, where they were best known to specialise in representing small to medium-sized businesses within the Fashion, Beauty and LGBTQ categories.
Paul Kiersey is an Onboarding Lead and started working in Phorest in September 2017. Initially hired as an Onboarding Specialist, Paul was the first point of contact when a new salon signed up and trusted to orchestrate salons’ onboarding journeys, ensuring they each had a successful launch with Phorest in their business.
Later promoted to Onboarding Lead, he has focused on further developing and improving the initial customer onboarding journey to make sure that users of Phorest get the most out of the software from the get-go and subsequently see their business grow.