Building a High-Performance Mindset
From a managers perspective
The Staff Performance tool in Phorest has been pivotal for Anechka in enabling her to have clear, numbers-focused conversations with her team that allows them to uncover their strengths and areas for improvement.
“The manager view helps me view anybody’s ‘big numbers’,” she said. “So it’s really easy to just sit down quickly for five minutes and say, ‘Hey, these are your numbers, this is what you’re doing great with. What can we do to improve? How can I help you with those other things that you might need to grow in more?'”
And from the team-members’ perspective
This focus on numbers and self-improvement has evidently trickled down to the team at the salon to create a culture of self-motivation with a growth mindset. Marlene Nunez, a level 2 stylist at [salon]718 commented:
“The Phorest feature that I use the most would be the performance feature. I’m able to track my goals and see how I’m doing for the week, the month, or the year. And I’m also able to compare that to my previous year or week or month. So I’m able to compete against myself by looking at my numbers. So just being able to do that is honestly the best for me. And for everyone, that works here too.”