What You Need To Know About Salon Mystery Shopping Visits

I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I was being criticized. Today, I value mystery shops so much that I recommend they take place at least twice a month. So what changed?

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, I have been on a mission to revolutionize my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn the first and last client touchpoint into a strong commercial asset that impacts revenue. Ok, so “revolution” might come off strong, but being French, I thought it … Continued

When Is It Time To Hire An Assistant Salon Manager?

This should be an easy question to answer, right? As soon as you can afford it! Wrong. I believe that it’s a little more complicated than that. First, because your assistant salon manager is someone you want to be able to trust at all times – which can be challenging in itself –  but second, because … Continued

Why You Must Learn To Delegate To Be A Good Salon Leader

Delegation is, and will always be, at the heart of true leadership, and yet, it’s a discipline and a procedure that many struggle to master. Learning how to delegate makes you a better salon leader and allows for your business to grow. It lets you move from what you can do personally, to what you can … Continued

6 Management Styles And How They Apply To Salons And Spas

Management styles will always vary from one manager to another. What suits your team may not suit another. However, knowing how you manage is key to optimizing your leadership skills. What are management styles, and what various results they can deliver?

10 Need-To-Know Tips For The First-Time Salon Manager

It’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus on, that sometimes, making your marks with an established team can prove to be difficult.

How Salon Meetings Can Truly Help Motivate Your Team

Successful salon teams are the ones that make time for regular meetings- as teams and as individuals. However, finding the time to organize meetings can be difficult, sometimes making them scarce and disjointed. Communication within your salon or spa is one of the most important aspects of a smooth business operation. Let’s look at why it’s … Continued

The Ins And Outs Of Writing A Salon/Spa Procedure Manual

If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have an SOP manual (salon/spa operation procedure manual), but many businesses don’t understand why and where to start when it comes to writing it. Learn everything … Continued