Susan Routledge's Guide To Winning Beauty Awards for Your Salon

As the close date extension for The Professional Beauty Awards looms, Multi-Business Award Winner, Susan Routledge looks at what makes a salon stand out in a crowded market place. In this short video Susan highlights some key areas such as, what attracts a client to your business and how to exceed their expectations every time … Continued

Susan Routledge: Your Questions Answered from Last Week's Hot Seat Session

Are You Indispensable? Last week I spoke to Ronan Perceval in a video interview about how I came out of a full column after 18 years to solely work on my business and how the turnover instantly increased. I can honestly say that when it happened it did initially put a huge dent in my … Continued