What Salon Clients Don't Want To Hear – Salon Growth Series Ep. 3

When it comes to customer service, everything counts; from the decor in your salon, to the appearance of your staff.  However, one of the most important areas that can make your business really stand out is in how your team communicate with clients. Sometimes, some of the simplest phrases and terms can have a really … Continued

Check Out The Brand New Phorest Salon Blog!

What better way to kick off 2015, than with a beauty treatment, right? Well, that is exactly what we did. We are very pleased to introduce you to your brand new Phorest Salon Blog! With a new look and a new navigation system, this salon blog is sure to be your one stop shop for … Continued

Susan Routledge's Guide To Winning Beauty Awards for Your Salon

As the close date extension for The Professional Beauty Awards looms, Multi-Business Award Winner, Susan Routledge looks at what makes a salon stand out in a crowded market place. In this short video Susan highlights some key areas such as, what attracts a client to your business and how to exceed their expectations every time … Continued

Find Out What's On A Hair Salon Client's Mind – The Hair Vox Pop

Phorest TV took to the streets to get the low down on what hair salon clients are really looking for when they’re choosing a business. Some of the answers we got back were pretty surprising!

The Phorest Hot Seat Salon Video Series Ep 2: Ellen Kavanagh of Waxperts

For our second episode in The Phorest Hot Seat salon video series, we had the pleasure of interviewing the award-winning co-founder of Waxperts, Ellen Kavanagh. Ellen recently won a prestigious award for their very first retail product called Waxperts Wax. In this episode we get the low down on how Ellen first got out of her … Continued

2 Minute Video: 'The Two Jenns' Tell Us About the Challenges of Running a Salon

  We popped into Jennifer Butler and Jennifer Swaine, or as they’re affectionately known here in Phorest Salon Software, ‘the two Jenns’, to ask them about the challenges of running a salon. These two ambitious ladies set up the Vanity Rooms just 6 years ago in Dublin and won the Image Magazine Award for Best … Continued

Susan Routledge: Your Questions Answered from Last Week's Hot Seat Session

Are You Indispensable? Last week I spoke to Ronan Perceval in a video interview about how I came out of a full column after 18 years to solely work on my business and how the turnover instantly increased. I can honestly say that when it happened it did initially put a huge dent in my … Continued

(VIDEO) Phorest Hot Seat – Susan Routledge Reveals 'How to Get Out of Your Column'

A couple of weeks ago, we had the pleasure of catching up with our dear client Susan Routledge here in the Phorest HQ. As some of you will know, Susan started out 25 years ago with a small salon in the North East of England and that has built up into an award winning business. … Continued