Teamwork Tuesday

Phorest Salon Software
30days2grow Thrive edition

Leaders are responsible for closing performance gaps

As Ken Blanchard once said, “The key to successful leadership is influence, not authority.” When you became a leader, you decided that you wanted the responsibility of helping other people get to their next best. In the salon, that means observing employees’ behavior, reviewing the data at hand and pointing out performance opportunities.

Your challenge: See where each of your team members might have a performance opportunity. Take the time to observe their client experience and then share your observations and suggestions for how they can improve.

If you’re a Phorest client, use the PhorestGo app to help you do this.

The ability to grow is the second most important reason a stylist picks a salon to work in. Honour the leadership oath and help your team succeed.

*Source: talentmatch.biz, 2021

Ideas for observation:

  • Watch a new client consultation if new client retention is low
  • Listen to the styling portion of the service if retail is low
  • Help with the client checkout if rebooking is low

Further reading & resources:

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