There Are No Shortcuts To Building A Successful Salon Or Spa

There are no quick fixes in this industry; no ‘fad diets’ and no ‘one size fits all’ to build a successful salon or spa. It’s a long-haul game, and those that realise this are the ones that stay true to their beliefs and their core values. As time goes on, these salon owners’ lives will … Continued

5 Ways To Get More Comfortable Giving Employee Feedback

One of the best gifts a leader can give its team is honest employee feedback. When done constructively and helpfully, it can have a substantial impact on engagement levels. But there is one widespread problem, and it’s called “feedback phobia”. From both the management and employee sides, the process is often perceived as an uncomfortable ‘thing’. … Continued

How To Build Trust As A Leader In The Salon And Spa Industry

Leadership is a much-discussed topic. Throughout the years, I have read many books about it, attended seminars, listened to podcasts, etc. As I quickly realised that my team’s success is my success, I mainly just observed the leaders around me to understand how they built trust with their teams. It was easy to see that … Continued

7 Daily Habits Of Happy And Successful Salon Owners

I’ll admit it: I’m a sucker for those self-development meet pursuit of happiness fiction novels. In fact, I’ve just finished Paulo Coehlo’s “The Zahir” this week. You see, like many others before me, I often wonder what happiness is, when you know you’ve found it, and what you have to do to maintain it. Significant events such … Continued

Distilling Salons’ Business Performance Down To Two Numbers

As of June this year, I have now spent 15 years in the hair and beauty industry. It is hard to believe really – my entire professional life. A significant chunk of that time has been spent sitting in treatment rooms with salon owners talking about their business performance, or analysing rebooking rates of hair … Continued

5 Tips To Revolutionise Your Salon Business Plan

Everywhere you go, you see cheap deals. It seems like customers are always asking for discounts, and so it’s easy to feel beaten down by pricing. The problem we all have at some point is we forget that some of our customers are happy to pay our normal prices. In fact, there’s more of them … Continued

10 Need-To-Know Tips For The First-Time Salon Manager

It’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus on, that sometimes, making your marks with an established team can prove to be difficult.

When The “Fingers Crossed” Salon Management Style Isn’t Suitable

I often coach clients whose attitudes, when facing adversity, is to cross their fingers and hope all will turn out to be okay in the end. Fingers crossed, head in the sand – or whichever way you want to call it – is a salon management style that often exists, and to be fair, isn’t wrong … Continued

Hiring Great Salon Staff: Why You Shouldn’t Call A Reference

Standard practice in reference checking usually looks something like this: you’ve interviewed the candidate a couple of times, and they’ve made it to the reference-checking stage. They have provided you with 2 references, which you cold call. Half the time, it may feel like you are an inconvenience, but some boxes are ticked and that’s … Continued