Don't Let Business Problems Overwhelm Your Salon's Success – Simon Lotinga GUEST POST

If almost 20 years as a mentor, coach and consultant to salon owners has taught me anything, it’s that salon owners (enjoying long-term success) share one key attitude. This attitude is that they refuse to feel like a victim.

Being Educated Just Isn't Enough for Therapists or Stylists in the Information Age

Margaret Kelly of Nu Essence talks candidly about what clients expect and why there’s no escaping the need for constantly building knowledge and not relying only on qualifications. I want to start by asking you a question, “Would you let an untrained hairdresser cut you hair?”. “Absolutely not!” is more than likely the answer on … Continued

How To More Than Double Your Salon Turnover … Without A Single New Client!

That’s quite a claim I make in the title, isn’t it, but as you’re about to discover… it’s true! Let’s start proving it by establishing that there are only 4 ways you can increase your salon turnover. Have a look for yourself and you’ll see the 4 ways are.. To Attract New Client to Your Salon … Continued

Your Salon Won't Work Without Them!

I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service? Client service so ‘remarkable’ in fact that people can’t help but go wow … and then ‘remark’ about it to all their friends. As I listened I was reminded … Continued

4 Tips On How To Create Clear Communication in Your Salon

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw As business owners you have to think of everything. It will come as no surprise that ensuring communication among all your staff can get lost in your list of priorities. When working on the front lines things often … Continued

Teaching Your Staff to Sell…

Selling can be viewed as a chore by your staff because it is something they think does not come easy. Therapists and Stylists often have a non sales mind set, they do not view themselves as sales people. This can be a sticking point for you as an owner because obviously they are expected to … Continued

Bad News I'm Afraid …

The bad news may surprise you, but it’s true I’m afraid … The really dangerous time in a recession for many salon owners isn’t at the beginning when everything seems to be crashing down around us … it actually comes later … in other words round about now! This is often the time many salon … Continued