The 8 Commandments of Impeccable Client Management

Like any business, your clients are what keep your business going through good times and bad. While some may be painful to deal with, you can’t afford to lose a single client. Follow these 8 simple commandments and you will build loyal and understanding clients that will want to come back to your salon again … Continued

A 20 Day Plan to Run a Successful Make-up Promotion in Your Salon

It’s easy – all you have to do is run a successful make-up promotion in the comfort of your own salon to earn £2000 + in an evening. How? A successful event will be the result of effective planning; in fact it’s one of those 80:20 rules: 80% planning, 20% delivery. Here’s your 20 day … Continued

Increase Facebook Engagement with Questions, Polls and Unique Content

Reach more Facebook users by embracing some of Facebook’s more unusual features such as questions, videos and events which will make your posts stand out better in people’s news feeds. Pictures get the most interaction on Facebook as people love visual content. Be creative and stimulate engagement on your Facebook posts by asking questions in … Continued

3 Simple Mistakes that will make Facebook DELETE YOUR SALON PAGE

Imagine this: you’ve set up your Facebook page; everybody in the salon is getting involved and doing a great job posting content, running competitions and growing your fan base. Then one Tuesday morning when you open the salon, you can’t log into your page. It’s gone. Forever. Facebook has deleted your page. You’re now back … Continued

Your Salon Won't Work Without Them!

I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service? Client service so ‘remarkable’ in fact that people can’t help but go wow … and then ‘remark’ about it to all their friends. As I listened I was reminded … Continued

3 FREE SMS Ideas to Create a Product Sales Heatwave this Summer

Summer, a season associated with heat and fun. There’s a sense of optimism in the air as everybody waits standing by the window hoping the sun appears for their after-work and weekend fun. The question is are you standing by the window waiting for after-work and weekend clients? You can’t control the sun but you … Continued

4 Tips On How To Create Clear Communication in Your Salon

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw As business owners you have to think of everything. It will come as no surprise that ensuring communication among all your staff can get lost in your list of priorities. When working on the front lines things often … Continued

Does Your Great Customer Service Stretch to Your Social Networking?

We have all been a dissatisfied customer at one stage or another, whether you’ve had to wait for hours listening to classical music while on the phone to your bank or the seemingly never ending queue in your local supermarket. One of the biggest places for people to vent or complain is now Facebook and … Continued

Why Sending a Reminder is So Important

I’m a few wisdom teeth away from being finished with my dentist for the foreseeable future. However, I should be finished with them already. I’m not the kind of person that would “no show” on purpose. Working with salon owners has taught me the importance of honouring my appointments. So I was horrified when I … Continued