The Ins And Outs Of Writing A Salon/Spa Procedure Manual

If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have an SOP manual (salon/spa operation procedure manual), but many businesses don’t understand why and where to start when it comes to writing it. Learn everything … Continued

The Guide To Dealing With Difficult Salon Staff

We’ve all had a difficult salon staff member at some point. I’m sure each of us has a story that sounds oh so familiar. Throughout my own career, I can think of many difficult situations and team members that have made things heavy going and negative.

Is This Legal? Dealing With Tricky Salon Staff Issues

First, imagine this scenario: a member of your team – let’s call her Sarah- goes out one night. She then posts a photo on Facebook at 1:00 AM in a Club with friends taking shots. Sarah texts in sick the next day. Ever ran into these sorts of salon staff issues and not known what to do … Continued

Stressed Out? Exercises & Benefits Of Mindfulness In Salons

Mindfulness isn’t just the latest meditation fad taken up by celebrities; it’s a very old and very useful technique used to reduce everyday stress and help people cope with bad times in a more positive way. People all over the world find that mindfulness helps them uncover the enjoyment in their lives and makes them … Continued

Why Client Journeys Are Essential To Salon Management

What differentiates your salon or spa from your competitors? Your service menu? Your customer service? Your stellar online presence? Usually, it’s a combination of all those points, which combine to create what we call a client journey; ie; the journey your client takes from discovering to trying out your business. Being intentional about your client … Continued

How To Triumph Over Daily Salon Distractions

Looking at my content calendar this morning, it felt ironic to see that I was going to discuss overcoming salon distractions. I had already made two trips to the kitchen in less than 5 minutes; one for my coffee, the other for a spoon… Never had I been so focused. Or not. In a world that … Continued

Should Beauty Salons Use Staggered Pricing?

In our last article, we discussed how to make pricing irrelevant. Today, we are going to follow that up with a new type of payment model: Staggered pricing. This is something that the hairdressing industry have been doing it for years. Why not the beauty industry? If you have 2 therapists in your salon and … Continued

5 Keys To Nailing Your Salon & Spa New Years Resolutions

Welcome to 2016! Here is our mission: Together we will ensure that the next 12 months, the next 365 days, the next 8,760 hours are going to be the absolute best your salon has ever seen. And let’s start by ensuring that those salon and spa New Years Resolutions you’ve thought about are actually accomplished. And … Continued

Exquisite Salon Decoration Ideas For Christmas

We had such an amazing response to our last article where we gave you fine readers a FREE salon Spotify Christmas playlist. We also received a couple of requests for salon blog topics. One that was reoccurring was some salon decoration ideas for Christmas. So, being the noble, diligent artisans that we are, we decided … Continued