Time Management Is A Killer: How To Make It Work In The Salon

If a genie could grant us a wish, most of us would probably ask him for more hours in a day. Even with the wealth of productivity tools available today, time management and procrastination are still common struggles in both our personal and professional lives. As a leader, time management should be part of your … Continued

Top 10 Rules For Creating An Efficient Salon Staff Rota

Creating a salon staff rota can be a difficult task. Not only do you have to consider your customer’s needs, but you also need to ensure your staff are satisfied with their work/life balance. The latter, especially since it’s become a strong motivational element for team members. I have met with clients who have been … Continued

What You Need To Know About Salon Mystery Shopping Visits

I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I was being criticised. Today, I value mystery shops so much that I recommend they take place at least twice a month. So what changed?

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, I have been on a mission to revolutionise my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn the first and last client touchpoint into a strong commercial asset that impact revenue. Ok, so “revolution” might come off strong, but being French, I thought it … Continued

Should You Have A Salon Employee Of The Month Program?

Employee of the month: One of the most classic forms of employee recognition out there and in the eyes of many, one that falls flat almost every time. Although the idea of implementing a salon employee of the month program might stem from a desire to inspire positivity and motivation, it can, unfortunately, backfire and undervalue … Continued

When Is It Time To Hire An Assistant Salon Manager?

This should be an easy question to answer, right? As soon as you can afford it! Wrong. I believe that it’s a little more complicated than that. First, because your assistant salon manager is someone you want to be able to trust at all times – which can be challenging in itself –  but second, because … Continued

Recruitment In The Digital Age: Advertising Salon Job Openings

How we find jobs has changed. We have technology to thank for that. One of the direct knock-on effects of this reality is that finding and recruiting the right staff is becoming increasingly difficult. As if that wasn’t enough, there’s often a discrepancy between the skills hair and beauty courses teach, and the skills salon … Continued

Why You Must Learn To Delegate To Be A Good Salon Leader

Delegation is, and will always be, at the heart of true leadership, and yet, it’s a discipline and a procedure that many struggle to master. Learning how to delegate makes you a better salon leader and allows for your business to grow. It lets you move from what you can do personally, to what you can … Continued

Keeping Staff Engagement High In An Operational Industry

Flying back to London from the powerful Salon Owners Summit organised by Phorest, I feel focused and motivated about the year ahead. It’s been fascinating to hear stories from such great speakers. Believe me; you never stop learning. What an amazing day! The main elements of my talk were around staff engagement and given how … Continued