How Salon Meetings Can Truly Help Motivate Your Team

Successful salon teams are the ones that make time for regular meetings- as teams and as individuals. However, finding the time to organise meetings can be difficult, sometimes making them scarce and disjointed. Communication within your salon or spa is one of the most important aspects of a smooth business operation. Let’s look at why it’s … Continued

The Ins And Outs Of Writing A Salon/Spa Procedure Manual

If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should have an SOP manual (salon/spa operation procedure manual), but many businesses don’t understand why and where to start when it comes to writing it. Learn everything … Continued

The Guide To Dealing With Difficult Salon Staff

We’ve all had a difficult salon staff member at some point. I’m sure each of us has a story that sounds oh so familiar. Throughout my own career, I can think of many difficult situations and team members that have made things heavy going and negative.