| Support
Retail

2 min

5 Top Tips for Relocating and Renovating Your Salon

I’ve learnt so much from doing this project and I think it’s really important to share because, sometimes we don’t know what we are getting ourselves into. With a project like this you have to imagine the worst possible scenario and almost plan ahead for it. I can safely say that without the people I … Continued

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Staff

3 min

How To Avoid The 'New Client Trap!'

You need more turnover, so you need more clients … Right? NOT NECESSARILY! Chasing new business could be a trap … a trap I call THE NEW CLIENT TRAP! It’s a trap that can condemn you to years of hard work and frustration for very little reward and yet, salon owner after salon owner falls … Continued

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Customer Service

2 min

If You Never Ask You Will Never Know

Like everyone, when tough times came along we were scared, we weren’t really sure what to do. Everyone was panicking and it was hard not to join in. We decided that we wouldn’t be victims of the bad news. It was tough in the face of all the scare-tactic media, but we were adamant that … Continued

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