Should You Have A Salon Employee Of The Month Program?

Employee of the month: One of the most classic forms of employee recognition out there and in the eyes of many, one that falls flat almost every time. Although the idea of implementing a salon employee of the month program might stem from a desire to inspire positivity and motivation, it can, unfortunately, backfire and undervalue … Continued

Recruitment In The Digital Age: Advertising Salon Job Openings

How we find jobs has changed. We have technology to thank for that. One of the direct knock-on effects of this reality is that finding and recruiting the right staff is becoming increasingly difficult. As if that wasn’t enough, there’s often a discrepancy between the skills hair and beauty courses teach, and the skills salon … Continued

9 Subtle Signs An Employee Is Thinking Of Leaving Your Salon

Stylists and therapists move around, particularly in the earlier days of their career. If you’re lucky enough to have one or more linchpins (someone who adds salon-wide value way beyond their role) on your team, you’ll want to keep them for as long as possible. In fact, some salon owners think that it’s their responsibility … Continued

Keeping Staff Engagement High In An Operational Industry

Flying back to London from the powerful Salon Owners Summit organised by Phorest, I feel focused and motivated about the year ahead. It’s been fascinating to hear stories from such great speakers. Believe me; you never stop learning. What an amazing day! The main elements of my talk were around staff engagement and given how … Continued

7 Approaches To Beat Fatigue And Restore Salon Productivity

You probably live in your salon or spa more than you actually live in your house – especially at this time of the year! But what happens when you hit that threshold that brings you from tired to exhausted? Your salon productivity takes a hit.

7 Daily Habits Of Happy And Successful Salon Owners

I’ll admit it: I’m a sucker for those self-development meet pursuit of happiness fiction novels. In fact, I’ve just finished Paulo Coehlo’s “The Zahir” this week. You see, like many others before me, I often wonder what happiness is, when you know you’ve found it, and what you have to do to maintain it. Significant events such … Continued

Hiring Great Salon Staff: Why You Shouldn’t Call A Reference

Standard practice in reference checking usually looks something like this: you’ve interviewed the candidate a couple of times, and they’ve made it to the reference-checking stage. They have provided you with 2 references, which you cold call. Half the time, it may feel like you are an inconvenience, but some boxes are ticked and that’s … Continued

How To Handle Salon Layoff Rumours And Avoid A Catastrophe

Over the years, managing large teams has made human resources a huge part of my role. Of everything it implied, one of the most unpleasant aspects was dismissing employees. Regardless of how you approach the situation or the circumstances of the dismissal, it has a negative energy on the team. Staff begin to wonder why this … Continued

5 Expert Tips For Improving Salon Team Morale And Overall Business

“How can I motivate my team?” This is possibly the most difficult question to answer without spending a little time with the team in question. And while there are a lot of articles on the internet about ways to deal with the new generations, the older generations sometimes also play a part in the equation. … Continued