Top 10 Rules For Creating An Efficient Salon Staff Rota

Creating a salon staff rota can be a difficult task. Not only do you have to consider your customer’s needs, but you also need to ensure your staff are satisfied with their work/life balance. The latter, especially since it’s become a strong motivational element for team members. I have met with clients who have been … Continued

4 Salon Reports That Will Help Your Business Grow

As a business owner, it is vital to know about the inner details of your business. Salons can be complicated businesses to run. They are one of the only industries that combine creativity, leadership, retail, customer service and admin work, to name a few. Trying to juggle such a multitude of skills can get messy, … Continued

Failing Salons: 5 Warning Signs & Fixes For Continued Success

It fascinates me when I see two seemingly identical businesses in completely different financial positions. While one flourishes, the other flounders. Oftentimes, a little probing into failing salons will reveal that the differences come down to the systems and processes in place. Fortunately, when things start going wrong, there are warning signs that every salon, clinic & … Continued

What You Need To Know About Salon Mystery Shopping Visits

I used to hate mystery shopping visits. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I was being criticised. Today, I value mystery shops so much that I recommend they take place at least twice a month. So what changed?

The Importance & Benefits Of Having A Salon/Spa Business Plan

It’s one thing to dream about owning your own business, but converting those dreams into reality takes careful research and planning. Underestimate the costs of running a business, and there will be no profit left. A salon/spa business plan helps to clarify your thoughts and ideas and can act as working document that you refer … Continued

How To Deal With Bullying & Harassment In The Salon Or Spa

Preface by Alex Bélisle-Springer, Digital Content Editor Most of our ideas for blog posts and podcast episodes come from our readers. Sometimes we get them through emails and suggestions, other times thanks to keywords and search terms. For this delicate topic – dealing with bullying & harassment issues – the idea came from a few … Continued

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, I have been on a mission to revolutionise my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn the first and last client touchpoint into a strong commercial asset that impact revenue. Ok, so “revolution” might come off strong, but being French, I thought it … Continued

Hiring Salon Staff: Tips For Finding The Very Best

Successful hires rarely come from going through the process under pressure. Looking out for salon staff that could fit your culture should always be at the back of your mind – hear Saad Aslam, CEO of HC Medspa on this. Saving resumes for the right moment rather than rushing a hire can make your life … Continued

Should You Have A Salon Employee Of The Month Program?

Employee of the month: One of the most classic forms of employee recognition out there and in the eyes of many, one that falls flat almost every time. Although the idea of implementing a salon employee of the month program might stem from a desire to inspire positivity and motivation, it can, unfortunately, backfire and undervalue … Continued