Phorest helps when addressing inefficiencies
Sisu Clinics is a chain of a wildly successful, doctor-led aesthetic clinics. After opening their first location in Ireland in 2018, in just a few short years Sisu now has more than 20 locations across Ireland, the UK and USA. Such quick expansion comes with its challenged – according to Dr. Brian Cotter, Co-Founder & Global Medical Director of Sisu Aesthetic Clinics, prior to using Phorest, the clinic structure wasn’t as efficient as it should have been.
“We used a lot of email. We used a lot of call-based communication. Two things with this; from a consumer/patient perspective, it probably wasn’t as slick or as seamless as we wanted. And the second thing is, in terms of the administrative side of things, it took up an awful lot of time.”
The doctors in the clinic flagged other inefficiencies they noticed during the course of their days. Dr. Ailbhe Lohan felt there was ‘clunkiness’ when front-of-house staff needed to come into the treatment room to relay information or updates on client check-ins. She also found clients were forgetting to flag important information during their consultations, often when nerves took over in the treatment room.
Being a ‘hyper-medicalised’ clinic model, Sisu needed a software provider that would help them give a standardised, high-level experience to every client.