Customer Service

The Better Choices Better Leaders Make: Courtesy vs Curiosity

Courtesy vs Curiosity. When we frame an idea, a problem, or an opportunity, we are choosing our perspective. Look at a “glass as half-empty,” and we start conserving and protecting. Seeing the same glass as “half-full” and opportunity and growth emerge. Our thinking shifts simply by how we choose to look at or “frame” something. “This vs That… The Better Choices Better Leaders Make” is a video series exploring different concepts, a guide to reframing our perspective on various situations.

Last time, on This vs That…

Two weeks ago, we explored the core differences between expectations and agreements. How an expectation is something that you want for someone else that they may not want for themselves. An agreement has a what, by when, with consequences, and those consequences can be positive, and they can be negative. This week, we’ll discuss courtesy and curiosity, which for many, sound a lot alike.

What’s your intention: are you being courteous? Or are you being curious?

Here’s my question for you. What is your intention when you ask questions of your friends, of your employees and of your customers? Are you being courteous or are you being curious?

The main difference between the two is that courtesy does not seek more information. Curiosity does.

Courtesy sounds like: “How’s your day?”. Curiosity sounds like: “Tell me the best part of your day!” The next time you ask a question of your friends, of your employees or of your customers, check your intention. Are you being courteous? Or are you being curious?

Catch the next “This vs That… The Better Choices Better Leaders Make” video in 2 weeks! And to get your copy of my book “Leave Your Mark,” click here.


Got feedback? Let us know either in the comments below or tweet us @ThePhorestWord! (Pssst! We’re on Instagram too!)

Thanks for reading! #LetsGrow

Featured imaged shot on location of Aviary Lane. © 2017 Phorest Salon Software.

Leave a Reply

avatar

Keep reading