When it comes to customer service, everything counts; from the decor in your salon, to the appearance of your staff. However, one of the most important areas that can make your business really stand out is in how your team communicate with clients.
Sometimes, some of the simplest phrases and terms can have a really positive effect on how customers view your business. It can also work the other way as well.
We decided to dedicate our next Salon Growth episode to showcasing some of the most problematic things that your clients simply do not want to hear.
Check out the latest episode of the Salon Growth Series right here:
Salon Growth Series Episode 3
So, there you have it! Simple enough, right? Nonetheless, it is amazing how these little things can actually have a big impact on your business.
Here is a little tip: how about putting together a brief Guide Sheet of words that shouldn’t be used and post it in the break room. It can always help to have a little casual reminder (Otherwise, your team can easily slip back into using the Unmentionables! 🙂 )
Is there anything in particular that you would like us to cover in an upcoming Salon Growth Series episode?
How about I give you some options:
A. Best Hiring Tactics When Building Your Salon Team
B. Easy Ways To Reward Client Loyalty
C. Facebook Competition Ideas That Will Actually Work
We’d love to hear from you. Simply drop your ideas in the comments section below or throw us a tweet at @ThePhorestWord.
Thanks for reading!
Oh, and if you are looking for a few tips on how to perfect your team’s phone manner, then click right here.