Navigating Modern Beauty and Aesthetic Services
with Órla Phelan & Cillian Moloney
This session focuses on what it actually takes to deliver seamless, compliant and personalised patient journeys in modern clinics. From first enquiry and consultation through to documentation, treatment planning and aftercare, the masterclass breaks down how clear processes, smart systems and trust-driven experiences support both clinical standards and sustainable growth.
Designed for clinic owners, practice managers and clinical leads, the session explores how to reduce operational friction, strengthen consistency across teams, and build patient confidence without adding unnecessary complexity.
Órla Phelan
Director of MedSpa Operations at Phorest
Órla is responsible for creating clarity and operational focus as we continue to grow the MedSpa vertical, identifying what matters most, removing blockers, and ensuring teams are set up to scale successfully.
Cillian Moloney
Head of Product for Consumer Experience at Phorest
Cillian leads the development of tools that help businesses create seamless and connected experiences for their clients from first enquiry through to ongoing engagement.
