Caroline Quinlan

The Ins And Outs Of Selling More Retail

Let’s talk about Lisa, an award-winning stylist in a hair salon in Birmingham. She is passionate about hair, but there’s an elephant in the room. She hates selling retail because she […]

Should Beauty Salons Use Staggered Pricing?

In our last article, we discussed how to make pricing irrelevant. Today, we are going to follow that up with a new type of payment model: Staggered pricing. This is […]

Become A Master Of Customer Service Through Your Salon Client Card!

I’m sure you have heard the saying ‘information is power’. This is especially true when it comes to technology. The more you put in the more you get back! The […]

Setting Targets For Salon & Spa Staff

Targets are a fantastic way for you to motivate and focus your salon or spa staff on a goal that will ultimately grow your business and impact your bottom line. Well-planned […]

The Salon Insider's Guide to a Successful Commission Strategy

  Commissions can be an amazing driver and motivational tool for staff that can really help the business achieve their targets and goals. However, it can often times be difficult […]

10 Easy Tips On How To Upsell Products And Services In Your Salon

There are several moments throughout your business day that present perfect opportunities to upsell products and services, while at the same time, cross promote your salon. However, sometimes these opportunities […]

Work it out – what's the most you can earn in a salon without expanding?

  The problem with ambition sometimes, is that we only think about the end-goal. The Range Rover and country mansion and chain of award-winning salons. And that’s great, but you […]

3 Salon Mother's Day Email and SMS Promo Ideas

Mother’s Day is fast approaching, and while it’s obviously a day to show your unconditional love for your mother. It is also a great opportunity for you to make a […]