7 Concrete Salon Interview Techniques To Ensure You Hire The Best-Of-The-Best

Your staff team is one of, if not the most critical, elements to your salon’s success. The group of individuals you hire needs to work as a cohesive, motivated, and enthusiastic team. One of the best ways, besides training, to guarantee your salon’s success is to hire the right people. “Where have all the good … Continued

The Salon Insider’s Guide To Surviving A Tax Inspection

The envelope from the HM Revenue and Customs (UK) or the Revenue Commissioners (Ireland) dropping through the door’s letterbox and onto the mat is normally most people’s nightmare scenario. Worse, when you open it and understand that the taxman wants to carry out a tax inspection, you panic a wee bit more. Whether it’s personal, VAT, … Continued

6 Management Styles And How They Apply To Salons And Spas

Management styles will always vary from one manager to another. What suits your team may not suit another. However, knowing how you manage is key to optimising your leadership skills. What are management styles, and what various results they can deliver?

There Are No Shortcuts To Building A Successful Salon Or Spa

There are no quick fixes in this industry; no ‘fad diets’ and no ‘one size fits all’ to build a successful salon or spa. It’s a long-haul game, and those that realise this are the ones that stay true to their beliefs and their core values. As time goes on, these salon owners’ lives will … Continued

5 Ways To Get More Comfortable Giving Employee Feedback

One of the best gifts a leader can give its team is honest employee feedback. When done constructively and helpfully, it can have a substantial impact on engagement levels. But there is one widespread problem, and it’s called “feedback phobia”. From both the management and employee sides, the process is often perceived as an uncomfortable ‘thing’. … Continued

How To Build Trust As A Leader In The Salon And Spa Industry

Leadership is a much-discussed topic. Throughout the years, I have read many books about it, attended seminars, listened to podcasts, etc. As I quickly realised that my team’s success is my success, I mainly just observed the leaders around me to understand how they built trust with their teams. It was easy to see that … Continued

7 Daily Habits Of Happy And Successful Salon Owners

I’ll admit it: I’m a sucker for those self-development meet pursuit of happiness fiction novels. In fact, I’ve just finished Paulo Coehlo’s “The Zahir” this week. You see, like many others before me, I often wonder what happiness is, when you know you’ve found it, and what you have to do to maintain it. Significant events such … Continued

Distilling Salons’ Business Performance Down To Two Numbers

As of June this year, I have now spent 15 years in the hair and beauty industry. It is hard to believe really – my entire professional life. A significant chunk of that time has been spent sitting in treatment rooms with salon owners talking about their business performance, or analysing rebooking rates of hair … Continued

5 Tips To Revolutionise Your Salon Business Plan

Everywhere you go, you see cheap deals. It seems like customers are always asking for discounts, and so it’s easy to feel beaten down by pricing. The problem we all have at some point is we forget that some of our customers are happy to pay our normal prices. In fact, there’s more of them … Continued