Salon Upselling: Learning the fine art of finessing

**GUEST POST** If you are an avid bridge player (which, let’s face it, most of us are not), you will know of the term ‘to finesse.’ This means to get something extra that you were not banking on but planning for. Today we are going to figure out how you can finesse (upsell) with clients … Continued

Don't Let Business Problems Overwhelm Your Salon's Success – Simon Lotinga GUEST POST

If almost 20 years as a mentor, coach and consultant to salon owners has taught me anything, it’s that salon owners (enjoying long-term success) share one key attitude. This attitude is that they refuse to feel like a victim.

The Salon Insider's Guide to a Successful Commission Strategy

  Commissions can be an amazing driver and motivational tool for staff that can really help the business achieve their targets and goals. However, it can often times be difficult  for a business to decide on a standard commission structure or to know what will work best. Having worked with thousands of salons, I found … Continued

You are Not Alone. We ask 250 Salon Owners 'What Makes Running a Salon SO Difficult?'

We asked over 250 salons what their biggest challenge is when it comes to owning and running a salon.  As you well know, venturing out on your own to start running a salon is risky and emotionally, physically and financially draining. But something so rewarding rarely comes without hard work and its fair share of … Continued

60 Second Hot Topic: how do I keep staff motivated while keeping my overheads down?

You may have a great team of stylists or therapists, but you also have a business to run and money to make. It’s a balancing act – managing to keep staff motivated with a paid incentive while in the meantime, trying to keep your overheads down.  Here’s my thoughts and advice on how to do just … Continued

Starting up a Salon – 5 Real Lessons to Learn from a Newborn Entrepreneur

  Jennifer Fox started Cherry Red hair salon just over six months ago. Like many salon owners, aspiring or current, she faced great uncertainty and learned some hard lessons along the way. Here is her advice…   * Get the right products Choosing a brand you know well and trust is very important. Don’t just … Continued

Being Educated Just Isn't Enough for Therapists or Stylists in the Information Age

Margaret Kelly of Nu Essence talks candidly about what clients expect and why there’s no escaping the need for constantly building knowledge and not relying only on qualifications. I want to start by asking you a question, “Would you let an untrained hairdresser cut you hair?”. “Absolutely not!” is more than likely the answer on … Continued

How To More Than Double Your Salon Turnover … Without A Single New Client!

That’s quite a claim I make in the title, isn’t it, but as you’re about to discover… it’s true! Let’s start proving it by establishing that there are only 4 ways you can increase your salon turnover. Have a look for yourself and you’ll see the 4 ways are.. To Attract New Client to Your Salon … Continued

Your Salon Won't Work Without Them!

I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service? Client service so ‘remarkable’ in fact that people can’t help but go wow … and then ‘remark’ about it to all their friends. As I listened I was reminded … Continued