Michelle Bolger

How To Deal With Bullying & Harassment In The Salon Or Spa

Preface by Zoé Bélisle-Springer, Digital Content Editor Most of our ideas for blog posts and podcast episodes come from our readers. Sometimes we get them through emails and suggestions, other […]

Should You Be The One Paying For Salon Training Courses?

There is no getting around the fact that salon owners who invest in staff training reap a plethora of rewards. This includes better-skilled employees, increased staff retention rates, happier clients […]

Providing Access To Salon & Spa Services For Clients With Disabilities

You want more business and loyal customers, but are you making it easy and welcoming for those with a disability to come to you? To put it another way, would […]

Online Defamation Explained: How It Can Impact Your Salon Services

By its 2009 definition, a defamatory statement is “one which tends to injure a person’s reputation in the eyes of reasonable members of society.” There are 3 ingredients that have to be […]

How To Handle (And Prevent) Salon Employee Theft

Salon employee theft is a harmful and severe issue, especially for small businesses. But let’s face it: you can’t be there all the time, nor can you see everything. So […]

Is This Legal? Dealing With Tricky Salon Staff Issues

First, imagine this scenario: a member of your team – let’s call her Sarah- goes out one night. She then posts a photo on Facebook at 1:00 AM in a Club […]