Salon Customer Service.. Client Retention.. Brand Awareness..
These terms have been thrown around so much in our industry over the years, that they have the potential to lose some of their meaning. But nevertheless, they do hold grave importance in the success of your business.
Either way, sometimes it’s nice to take a glance at these ideas in a much more simpler form. Recently we’ve found a goldmine of inspirational, engaging and thought-provoking ideas on these matters. This content comes from the Twitter Account of Mr. John DiJulius
But who is John DiJulius anyway?
Well, John DiJulius is a Customer Service Speaker, Author, and Consultant with The DiJulius Group. Most importantly though he is the owner of a chain of 10 salons in the US. Over the past couple of months John has been tweeting some amazing messages around areas such as customer service, brand awareness, leadership & client retention.
We have been following John for a while over here at Phorest Salon Software, and we believe that a lot of the things that John talks about directly affects salon customer service in the hair and beauty sector!
So that gave us an idea. Instead of sending you guys over to John’s Twitter account to dig through the past couple of months… Why not put together a cool, quick Slideshare of what we feel is his most relevant tweets! (Free free to follow him on Twitter anyway!)
So there you have it! In terms of salon customer service, there’s some really interesting point there, right?
For us, it’s the idea that we can treat a customer complaint as a negative issue, or treat it as a chance to grow and learn from our experiences. We’ve all been on the receiving end of an angry client. That’s just a part of the game.
But what separates the growing brand from the static, is being able to turn each experience into a positive one.
Is there any of these points that really hit home with you? We’d love to hear it! Either drop a comment below or Tweet us at @ThePhorestWord