You spend years building a loyal client base, recruiting a talented team and then lose half of your customer base overnight. Your stylist or therapist leaves the salon, and without you knowing, they take the salon client details with them. It happens. A lot. The scary reality is that most salon owners don’t realise what’s going on until it’s too late. Leadership is trusting and having the courage to let your team exercise their personal values. There are, however, measures you can take to reduce the likelihood of your stylists or therapists taking clients with them while still making them feel appreciated and trusted.
Grow Your Client List Like Never Before!
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