I went to an amazing customer service seminar this week and of course the focus of it was … ‘How can we deliver ‘remarkable’ client service?
Client service so ‘remarkable’ in fact that people can’t help but go wow … and then ‘remark’ about it to all their friends.
As I listened I was reminded of lots of great things we should all be doing in our salons, but as the day went on one thing became clearer and clearer … none of the ideas would work without ‘REMARKABLE’ staff to implement them.
Bearing this in mind, here are 3 secrets you can use to create ‘remarkable’ staff … because your salon won’t work without them!
Secret Number 1.
“Becoming ‘remarkable’ isn’t something you ‘do’ to people it’s something they ‘do’ to themselves”.
So how do you get them to do it?
That’s where you need to understand …
Secret Number 2.
“Nothing succeeds like success”.
I know it sounds like a bit of a cliche. You might even be thinking … “tell me something new please Simon” … but thinking like that would be a mistake!
To prove it would be a mistake I’d like you to humour me for a month, accept the challenge I’m about to give you and then you’ll see what I mean.
The challenge is to make it your mission to help your staff to feel ‘remarkable’ and if you do it well you’ll be amazed how ‘remarkable’ they become.
So now you might be thinking, “that’s easy for you to say Simon … but how do I do it?”
That’s where you need secret number 3.
“To help your staff feel ‘remarkable’ … just start measuring, noticing and rewarding everything they do well”.
You’d be amazed by the number of salon owners who take the ‘remarkable‘ stuff their staff do for granted.
This is a HUGE mistake.
Instead they focus on what their staff aren’t so good at and don’t do well … and then they wonder why they don’t respond.
So my challenge to you is simple.
Keep your eyes open for demonstrations of a ‘remarkable’ attitude, ‘remarkable’ client care and ‘remarkable’ teamwork … and praise or reward it as soon as you can.
At the end of each day, each week and the month look at your teams figures and look for the team and individual performances that stand out as ‘remarkable’ and the very next morning before the salon opens, praise or reward the results they’ve produced as well.
If you notice reward and praise their ‘remarkable’ behaviour and results consistently for a month you’ll find ‘remarkable’ success and ‘remarkable’ client care becomes a habit for you and your team.
A ‘REMARKABLY’ MOTIVATING HABIT!
Simon, who is one of the UK’s leading Salon Business Coaches is a big fan of the Phorest system which he uses in his salon.