Kiddie Invasion: Tips On How To Deal With Children In Your Salon

Kids at the hair salon

We have all been there – trying our best to keep cool, calm and collected while a toddler is screaming at the top of their lungs. That’s just the way it is, kids can be difficult. Whether it is the child who is your client or mommy has brought along her little one to an appointment, the situation can get tricky either way. Here are a few things you can do to make it all easier on yourself, on your client and their child. 

1. A ‘bribe’ is the way forward!

If the child is your client and it is your job to give that fidgety 4-year old a haircut, some form of a ‘bribe’ is definitely the way to go! Have a supply of lollies and balloons at the ready – most children will be distracted by a treat and will not even notice what exactly you are doing. Don’t jump straight into the cutting, give the child a few moments to adjust, present them with the lolly first and avoid saying the word ‘cut’ as kids usually associate it with pain.

In slightly more difficult cases grab a tablet (or anything with a screen and internet connection) and play a cartoon for them – this usually works a treat, the child will be distracted and you can get to work.

2. Child-friendly products

If you do offer a service aimed at kids, make sure you have a good range of kiddie-friendly products available as they are generally much more gentle and often come in fun, colourful bottles!

Ensure that your younger clients are as comfortable as they can be – get a special child seat and a fun coloured hairdresser cape.

Ehm... please, don't!
Ehm… please, don’t!

3. Arrange a play corner

If you have a lot of clients visiting you with children consider dedicating a small bit of space to a ‘play area’, where the mum is close enough to see her little one but also far away enough to enjoy her  treatment and relax. It doesn’t have to be huge, a small table with kiddie chairs, some games and colouring books will do. This will keep the kids occupied and most importantly out of everyone’s way to avoid accidents.

4. Special packages for kids

This is a little bit of a controversial one and we are not suggesting you offer fake tan, gel nails and hair colour to toddlers. But a little ‘princess manicure’ that involves a clear or pale nail polish or an aromatherapy foot soak may be a good idea for girls who come in with their mums.

Group beauty parties for older girls seem increasingly more popular these days. Consider offering birthday pamper parties that include some cute nail art, a gentle face mask, some tasty treats and a goodie bag to take home.

…and a live post update with Tip No. 5

We can’t take credit for this one, it was tweeted to us by the lovely Sam from The Potting Shed Spa. Definitely the cheapest way of dealing with kids in your salon…

Potting Shed Spa

Alex Quinn is part of the marketing team at Phorest Salon Software & a blogger for Pink Elephant Blog. Email Alex for some marketing advice on Let’s Grow!

  • Charles Clarke

    No kids that can’t sit unattended. I find them to be a false economy. Twice the work for less money, and my staff are vexed by the end of it. We aren’t restaurants where they get smaller portions, so they should be priced on the same scale as adults are. Personally I would run a mile if a squealer came in…

    • Hey Charles, all fair points. Out of interest, how do you deal with a kid that’s a nightmare and what’s the policy?

      • Charles Clarke

        He wouldn’t get into the chair basically, I consult with the parent and advise them that we only accommodate kids who can sit unattended. Should we be hoodwinked by a parent, generally I will comb the hair for a minute or two to see if the child is going to be troublesome. If so, I refuse to do any more. Work is difficult enough at the best if times and we strive for high standards. I won’t put out substandard work and if I or my staff can’t complete the job to a high level then we refrain from doing them. I do not force my staff to do cuts with awkward children, they shouldn’t be made to feel under pressure or vexed in order to do their job.

        • Charles Clarke

          Also, as a parent of four young children I hate seeing the little ones annoyed. It is all about building confidence with a child. Once gained he will sit perfectly.

          • Great points Charles. Thanks for sharing. Saying no (particularly when it comes to kids) isn’t always easy but great to see leadership on maintaining standards over making the easy choice 🙂

  • We took a similar stand point in the beauty salon, with strict no children policy, it is not the place for children. You customer experience is the number 1 criteria, and if I saw a person “bribing my child with sweets that person would get one hell of a tongue lashing”

    By market leaders taking the strong stance and laser targeting their market and supporting it with things like no kids or men, in turn it allows other players to target just that, there is a target market for everyone, so find your and target just that.

  • Pingback: Customer Complaints: The Weird, Wonderful And Funny | Phorest Blog()