Often, when people talk about customer service skills, things like being a people person pop up first. Perhaps it’s true, but it’s also a vague characteristic. You could narrow that statement down by saying one needs to be patient, attentive, willing to learn, to understand customers, etc… However, let’s be real. Every client situation will be different, and you’ll need to show great adjustment skills to become a pro at the job. Think you’ve got it all down? It’s time to put your money where your mouth is. Let’s see if you’re indeed on top of your salon customer service game with this 5-7 min quiz!
Related | The 5 Most Common Customer Complaints
Monday Quiz: Are You On Top Of The Salon Customer Service Game?
Make sure you have 5-7 minutes ahead of you to begin this quiz. There are 25 questions and a break for refreshments in the middle. You’ll have to provide your snacks, sorry. 😉
How well did you do? Are you at all surprised by your result?
See how Phorest Salon Software can help you become a master of customer service. Click here!
Phorest Client Experience Award Announcement
It’s almost that time of the year again! Revealing the Phorest Client Experience Award recipients is always an exciting moment, and we’re less than a month away from sending out congratulations. Unlike most awards, this one isn’t based on votes or judging panels, but rather on how the people who spend money in your salon or clinic felt about the services you provided them throughout the year. That is what we consider being the real test.
Will you and your team have kept a customer service average rating of above or equal to 4/5* and make it in the top 3% of all hair and beauty salons and spas in Ireland and the UK? Winners announced in April… stay tuned!
Thanks for reading!